SAP S/4HANA Migration Transforms DKSH’s Operations


DKSH, a global market expansion services provider, has completed its SAP S/4HANA migration. The migration to the German tech giant’s intelligent enterprise resource planning (ERP) software is part of DKSH’s digital transformation journey, which aims to improve efficiency, agility, and customer service.

DKSH is a leading market expansion services provider with over 150 years of experience. The company offers a wide range of services to help its customers grow their businesses, including sourcing, marketing, sales, distribution, and logistics. DKSH operates in over 100 countries and employs over 30,000 people.

On the other hand, SAP is a global leader in enterprise software. The company’s products and services help businesses of all sizes to improve their operations, manage their finances, and make better decisions. Additionally, SAP has been a partner of DKSH for over 20 years.

SAP Asia Pacific and Japan President Paul Marriott said that DKSH is a global market expansion services provider that integrates intelligent technology, customer service, and environmental sustainability into its business model. Commenting on SAP’s collaboration with DKSH, he further added:

“We are proud of the value we continue to create on this journey with DKSH running on a foundation of SAP solutions, all implemented by SAP Cloud Success Services, to help enable greater efficiency, real-time analytics, and support its ongoing growth.”

DKSH and SAP: A Long-Standing Partnership

DKSH and SAP have worked together on a number of projects, including the implementation of SAP ERP systems at DKSH’s global operations. Moreover, SAP ERP systems are enterprise resource planning (ERP) software that helps businesses to manage their finances, operations, and supply chains. DKSH uses SAP ERP systems to support its global operations, which include sourcing, marketing, sales, distribution, and logistics.

The partnership between DKSH and SAP has also been mutually beneficial. DKSH has benefited from SAP’s expertise in enterprise software, while SAP has benefited from DKSH’s global reach and customer base. Last year, the DKSH Corporate Shared Services Center was the winner of both the Best Customer Experience Management and the Sustainability Award categories in the SAP Best Run Awards.

In 2023, DKSH began the process of migrating to SAP S/4HANA. SAP S/4HANA is a cloud-based ERP system that offers a number of benefits, including real-time data, advanced analytics, and automation. These benefits will also help DKSH to improve its decision-making, optimize its operations, and deliver a better customer experience.

The migration to SAP S/4HANA was a complex project, but it was completed successfully thanks to the close collaboration between DKSH and SAP. The project team worked closely together to ensure a smooth transition, and they were able to complete the migration with minimal disruption to DKSH’s operations.

Benefits of SAP S/4HANA for DKSH

The migration to SAP S/4HANA will bring a number of benefits to DKSH, including:

  • Improved efficiency: SAP S/4HANA is a cloud-based ERP system that can be accessed from anywhere, at any time. This will make it easier for DKSH employees to collaborate and share information, leading to improved efficiency.
  • Increased agility: SAP S/4HANA is a highly scalable and flexible ERP system. This will allow DKSH to quickly adapt to market changes, giving the company a competitive advantage.
  • Enhanced customer service: SAP S/4HANA provides a number of features that can help DKSH to improve its customer services, such as real-time data and advanced analytics. This will allow DKSH to better understand its customers’ needs and provide them with a more personalized experience.

DKSH Chief Information Officer and Member of the Executive Committee Sam Oh explained that data is a critical resource for DKSH. He said that the company uses data to improve its operations, make better decisions, and provide a better customer experience. On why DKSH selected SAP for its digital transformation journey, he further said:

“We chose SAP to help upgrade our core ERP system to help optimize our operations, get access to higher quality data more quickly, and future-proof the business with automation and analytics.”

The completion of the SAP S/4HANA migration is a major milestone for DKSH. Indeed, it is a significant step forward in the company’s digital transformation journey, and it will help DKSH to better serve its customers and partners in the years to come.

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