Built on SAP Business Technology Platform (SAP BTP) and running on the cloud infrastructure of its hyperscaler partners, SAP Industry Cloud solutions extend the Intelligent Enterprise strategy across different industries. The portfolio is designed to address specific core business needs of customers within their markets, including those in the professional services sector.
Being classified among the leading next-generation digital services and consulting providers globally, Infosys helps customers in more than 50 countries accelerate their digital transformation by leveraging industry expertise from its innovation ecosystem and network of alliances. As an SAP Global Strategic Services Partner, the Indian multinational company has been working closely with the German enterprise software giant to make use of its expertise and experience with industry cloud, advanced infrastructure, massive resource pool, and a variety of tools and accelerators built for expediting transformation processes. Its collaboration with SAP has already developed innovative new solutions across multiple industries such as Personalised Medicine, Clinical Trial and Supply Chain Management (CTSM), Retail Execution, and Enhanced Customer Experience to name a few.
Moreover, the Bengaluru-based IT firm is included in the first three strategic partners to assist customers in achieving process transformation through SAP Business Process Intelligence (BPI) solutions. The said partnership combines SAP BPI’s capabilities with Infosys’ implementation knowledge, as well as its extensive tools and methodologies. This month, the company launched a Business Process Transformation-as-a-Service (BPTaaS) offering that will augment RISE with SAP to help minimise complexity for customers and speed up value realisation by making use of the company’s portfolio of industry cloud solutions.
Taking a step ahead to further strengthen its alliance with SAP, Infosys recently unveiled a new cloud-native Business-to-Business (B2B) solution which is included in the SAP Industry Cloud portfolio for the professional services sector. Known as the Leads and Proposals Solution, it is a modular industry-specific platform based on SAP BTP. According to the company, it intends to provide a “lean yet intuitive” approach for organisations to manage pursuit cycles, enable lead nurturing, convert opportunities, and efficiently track leads.
Expanding SAP Industry Cloud Portfolio with the Infosys’ Leads and Proposals Solution
Recognising the need for professional services firms to tackle today’s challenges in managing and converting leads that affect their revenue and growth, Dinesh Rao, Executive Vice President and Global Head of Enterprise Application Services at Infosys, emphasised that the latest solution provides a great example of how Infosys and SAP can help businesses “transform into a Live Enterprise.” Commenting on the expanded partnership with the German tech giant, he said:
“We are excited to collaborate with SAP to bring this unique solution that will help our customers seamlessly optimise, extend, and transform their core business processes. Infosys’s deep domain expertise and proven experience in SAP’s offerings will drive our joint vision to deliver better results for our clients.”
Aside from being a part of Infosys Cobalt — a variety of services, solutions, and platforms that assist enterprises in their cloud journey — the Leads and Proposals Solution also integrates with SAP S/4HANA Cloud and leverages predictive analytics, SAP Conversational AI service, and SAP Analytics Cloud to drive digital transformation in the professional services industry. Additionally, a customisable dashboard is included in this comprehensive solution to improve insight into lead conversion, new customers, and the win-loss ratio.
Infosys stated that the Leads and Proposal Solution intends to reduce operational costs for partners, give an increased focus on opportunities, improve revenue growth by accelerating lead conversion rates, enhance delivery quality and decrease the number of unstaffed engagements, as well as save analysis and reporting costs through automated dashboards and KPIs.
Meanwhile, Jonathan Rhodes, Global Vice President and Head of Professional Services at SAP, believes the newly launched offering will add significant value to professional services companies as they look to drive new profitable business. He added:
“Leveraging key technologies, this agile cloud-native solution integrates into the overall lead-to-cash process with SAP S/4HANA Cloud, providing streamlined, smart opportunity management. We look forward to continued collaboration with Infosys to create innovative solutions and applications for customers who want to drive cost-effective and sustainable growth in their industry.”
