Genting Hong Kong, ICBC Asia Leverage SAP HR Solutions

Genting Hong Kong, ICBC Asia Leverage SAP HR Solutions

Genting Hong Kong, formerly known as Star Cruises Limited, and ICBC (Asia), the flagship overseas bank of Industrial and Commercial Bank of China Limited, are two of the smart companies in Hong Kong that harness HR technologies from SAP SuccessFactors. 

Hong Kong was one of the first countries that implemented strict measures, without having to order a full lockdown, to slow down the spread of the coronavirus. Like many businesses around the world, Hong Kong companies experienced sharp economic contraction, which includes HR and employment-related issues, in the first quarter of the year. 

Specific to addressing the evolving HR challenges such as recruiting, developing, and retaining the workforce, SAP Hong Kong is reinforcing its support to Hong Kong companies as they navigate the road to recovery from the pandemic through SAP SuccessFactors solutions. As a leading cloud-based employee experience management solution provider, SAP SuccessFactors has been instrumental in accelerating the HR digital transformation as well as optimising local and remote operations of many companies in Hong Kong, including Genting Hong Kong and ICBC (Asia).

Fabian Padilla Crisol, Managing Director at SAP Hong Kong said:

“Smart companies understand clearly that HR operation is mission-critical to their success.”

“They see that having a productive and engaged workforce contributes considerably to operational efficiency and sustainable growth. And they realize intuitive HR technologies, such as SAP SuccessFactors, help to remove HR operation friction and recalibrate processes in response to changing needs. SAP is well-positioned to support companies to power their HR operations in the long run,” he explained.  

The HXM Suite for All

Businesses of all sizes from various industries leverage SAP SuccessFactors Human Experience Management (HXM) to transform and expand HR strategies. Aside from recruitment, training, and workforce management capabilities, Successfactors’ HXM suite combines feedback with operational data to better understand people and create exceptional employee experiences.

Companies from diverse industries like hospitality, finance, property development, transportation, and retail in Hong Kong complement their HR infrastructure with SAP SuccessFactors. Such is the case of these two companies.

Genting Hong Kong

The company’s core competency is to create indelible experiences for tourists in its cruise lines and resort as a leading global leisure, entertainment, and hospitality company. Despite the pandemic putting a halt on most tourism-related activities, Genting Hong Kong remains focused on the goal of its next growth phase. 

Scheduled for post-pandemic deployment, SAP SuccessFactors was chosen to support the technology-led transformation of the company’s human resource operations. This strategy aligns with the leisure company’s long-term expansion, including the management of its 16,000-strong workforce that operates over a vast network of cruise ships and outports.

ICBC (Asia)

Early this year and in commemoration of its 20th anniversary, the financial firm has deployed SAP SuccessFactors Employee Central Payroll, Onboarding, Recruiting, Compensation, HXM Suite, and Human Capital Management solutions. In no time, the company has recorded the following:

  • Increased productivity with self-service tools for over 3,000 employees 
  • Streamlined onboarding and recruiting processes
  • Simplified processes and services
  • Met industry compliance and security requirements
  • Integrated its pre-existing proprietary systems with SuccessFactors.

In March, to help mitigate the impact of COVID-19 to employees, SAP SuccessFactors showcased SAP Jam Collaboration, a cloud-based enterprise collaboration platform, helps employees’ self-publish content, and share and discuss with co-workers; and SAP Learning Hub, which helps assess always-on training and social learning resources in personalised and flexible ways.

Since being part of SAP in 2012, SAP SuccessFactors has become one of the largest providers of cloud-based HCM software in the world with over 7,000 customers and 120 million users across more than 200 countries and territories. SAP SuccessFactors’ continued investment in talent acquisition has been recognised by the 2019 IDC MarketScape: Worldwide and U.S. Modern Talent Acquisition Suites for Large Enterprises. 

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