Shapoorji Pallonji and Company Private Limited, a global, diversified organisation of 18 major companies, turned to SAP to achieve digital transformation and sustainable growth.
Since 1865, the Mumbai-based Shapoorji Pallonji and Company Private Limited has been fortifying India’s infrastructure and has established a trusted legacy of engineering excellence. An Indian conglomerate that delivers end-to-end solutions in six business segments namely Engineering & Construction, Infrastructure, Real Estate, Water, Energy, and Financial Services, it is inevitable that the company experienced massive growth in recent years.
In the last five years, Shapoorji Pallonji has expanded into new business areas and has dramatically grown its engineering and construction division in terms of project size, geographical reach, and revenue reaching over 200 projects in progress across various regions. To continue on delivering innovative solutions and technologies to its clients across 70 countries as well as reach its goal of doubling its revenue by 2020 while expanding into international markets, the company needed to partner with SAP to accelerate its digital transformation and drive sustainable business growth.
The Need for a Robust, Scalable Digital Platform
Essentially, Shapoorji Pallonji needed to establish a scalable, flexible, secure, and robust platform that could support business transformation initiatives and continuous innovation across its diverse businesses. The conglomerate tapped SAP to equip employees with cutting- edge, integrated technology, and increase automation to deliver excellence, consistent user experience using the latest UI features for better decision-making.
Recognising the Challenges
The company listed several challenges that led to the decision to fast-track digitalisation. Shapoorji Pallonji identified that a heavily customised legacy ERP solution lacks the integration and scalability required to expand into new business sectors. Reports are static and paper-based that critically hampered employee productivity. Financial consolidation across the businesses and HR processes also needed to be streamlined.
The Change Management Approach
At the start of the partnership journey, SAP ensured that the stakeholders are involved in the transformation process. SAP arranged workshops with stakeholders to help them understand their key functionalities, technology trends, and other industries’ innovations.
The “first, get convinced and then convince” approach enabled the IT team to conduct pilots that would validate the road map and increase adoption with minimal disruption. Train-the-trainers sessions and regional training, which required a champion per region, were also conducted to educate users on the new technology and processes.
Manoj Bhoota, Vice President IT, Shapoorji Pallonji Group shared:
“SAP was always by our side in the entire journey, providing us the required boost whenever required. The SAP team is determined to ensure that Shapoorji Pallonji achieves its desired business outcomes by effectively using SAP solutions and leveraging available support services. Whenever we face challenges, I know that there is someone in the background working for us, and they will definitely come up with a solution.”
“Any new initiative is very well supported by SAP, and it brings in a sense of belonging. We have very good success stories that would not have been possible without SAP services,” he added.
Transforming into an Intelligent Enterprise
Shapoorji Pallonji and SAP have implemented the massive transformation achieving the flexibility and agility needed to support continued innovation and sustainable growth. The scalable, digital platform comprised of an integrated suite of SAP solutions has helped the company become an intelligent enterprise through:
- A robust core and central system of record to enable end-to-end business processes and accelerated reporting
- Advanced analytics and a single snapshot of business performance and project health to make more timely, informed decisions using SAP Analytics Cloud
- An end-to-end platform for digitalisation of HR processes with SAP SuccessFactors solutions
- Faster, more efficient development of SAP Fiori apps using SAP Cloud Platform and SAP Web IDE
- Seamless authentication of more than 7,000 users across several integrated applications enabling greater security with the Identity Authentication service
Shapoorji Pallonji’s digital transformation continues as it partners with SAP for the company’s plan of SAP S/4HANA migration to provide access to new finance and analytics functionalities, enable further simplification of its IT architecture, and increase flexibility, speed, and scalability that would future-proof that company.
“As IT people, we have to be self-motivated and keep on improving. At the same time, whatever we’re doing should benefit the business. SAP is helping us to manage this balance,” said Bhoota.