Delaware Consulting: Beyond SAP S/4HANA Cloud Implementation


SAP S/4 HANA Cloud, a software-as-a-service (SaaS) version of S/4 HANA, offers three platforms: SAP S/4 HANA Enterprise Management Cloud, SAP S/4 HANA Marketing Cloud, SAP S/4 HANA Professional Services Cloud. 

SAP specialist Delaware Consulting in Singapore beefs up its business plan in the city-state by enforcing an enhanced go-to-market strategy, going beyond core enterprise resource planning (ERP) and SAP S/4HANA Cloud implementations. 

In an interview with Channel Asia, Delaware shared that the new strategy brings the enterprise cloud migration as the firm’s core offering that would transform the company as a leading SAP partner. Furthermore, the firm intends to leverage internal coaching and training for more robust delivery excellence, considering that the firm recently recruited around 20 new consultants dubbed as “young Singaporean talent”.

Yeo Pei Lin, partner at Delaware Singapore said:

“We are a purpose-led organisation, we believe in doing the right thing for our customers and we understand that success is something you can only create together.”

“We have a heavy focus on long-term collaboration and sustainability vs. short-term gain – this is also why we focus on strong relations with our customers which last,” the partner added.

Pei Lin emphasised that the company’s approach is simple and that is to be a “trusted advisor”. Speaking to Channel Asia, she said:

“It is our ambition to be the trusted advisor of our customer, someone that can be consulted without qualms for true insights and understanding. Over time, we want to increase the services we offer to our customers since customer intimacy allows us to better cater to specific needs”

“We aspire to be the partner of choice on a journey with our customers and in that, jointly invest. Thanks to our company construct, we can move quickly in critical decision making while ensuring a broad regional and global reach,” the Delaware partner further explained.

Delaware, a fast-growing global company, has SAP and Microsoft as its key business partners in delivering sustainable advanced solutions and services to its customers worldwide. Founded in Belgium in 2003, Delaware now has over 2,400 professionals with 26 offices including the one in Singapore where it is recognised as the only SAP partner with competence in S/4HANA Public Cloud deployments. This competitive advantage brought forth many enterprise projects for the company in the past 12 months.

Pei Lin stated:

“A number of challenging and very large engagements have been brought on track to ensure a timely and correct delivery.” 

“Some already closed in 2019 while the remainder are being concluded in early 2020,” she disclosed.

One example of a massive engagement was SAP’s collaboration with SingEx Holdings that helped drive the transformation of its global finance operations in Southeast Asia, China, India, and the UK through SAP S/4HANA Cloud deployment. SingEx, wholly owned by Temasek Holdings, leverages SAP’s capabilities in providing an end-to-end view of the customer lifecycle and enterprise processes through its best in class software solutions in building a robust, adaptable and scalable Global Finance System. This resulted in the first S/4HANA Cloud deployment in Singapore in August 2019 with Delaware as the implementation partner.

Pei Lin stressed:

 “We aided a number of organisations in Singapore recently to simplify IT landscapes and make operations more predictable through supporting them in adopting the SAP Cloud ERP.”

 “Even if the principles are sound and appear obvious, the transition is a challenging one. This is because many organisations are used to the ‘on-premises paradigm’ and working with cloud solutions requires a very different mindset, which requires a lot of skill and support to enable,” she said.

Delaware was recognised as a “niche player” in the recent Gartner magic quadrant, assessing “SAP S/4HANA Application Services” at a global level.

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