Averis, a global provider of shared services and solutions across industries such as commodities, clean energy, and pulp production, has embraced RISE with SAP S/4HANA Cloud, SAP Business Technology Platform (BTP), and SAP Ariba to strengthen its operational capabilities. Headquartered in Malaysia, with a presence spanning Asia, the Middle East, and the Americas, the company supports over 300 clients with services in finance, human resources, and procurement. Having operated for 15 years on an on-premise SAP ERP system, Averis recognized the need for transformation to sustain its growth and deliver greater value to its clients.

To address challenges such as capacity planning, streamlined upgrades, and cost management, Averis opted for a hybrid IT model through SAP’s cloud solutions. This approach allows the company to maintain control over sensitive customer data while leveraging the scalability and flexibility of cloud technologies. The hybrid framework integrates public and private cloud environments, ensuring that operational resilience is maintained alongside cost efficiency.

Advantages of RISE with SAP S/4HANA Cloud

Averis’ adoption of RISE with SAP S/4HANA Cloud has led to a more agile IT infrastructure. By moving the majority of its systems to the cloud, the company has unlocked advanced capabilities in data analytics and automation, enabling faster and more personalized service delivery. These improvements have resulted in measurable enhancements to client satisfaction, with an 8.5% increase reported due to quicker response times and adaptable service offerings.

The shift to a cloud-based operational model has also allowed Averis to move from a traditional CAPEX/OPEX model to a pure OPEX framework. This change has reduced its total cost of ownership (TCO) by 11.5%, providing financial flexibility to scale resources based on demand. The company’s IT environment is now more stable and capable of managing fluctuations in workload, minimizing risks, and improving service continuity.

Averis also intends to future-proof its operations by laying a strong foundation for integrating advanced technologies such as artificial intelligence (AI). These innovations aim to boost productivity and resource optimization, further enhancing its competitive edge. With sustainability becoming a focal point for many of its clients, Averis plans to leverage SAP solutions to expand its portfolio in sustainable service offerings, aligning with global environmental objectives.

Strengthening Client Relationships

As part of this transition, Averis has emphasized maintaining strong client relationships by aligning its services with evolving market needs. By integrating SAP’s digital tools and fostering a culture of innovation among its 1,000 professionals, the company has empowered its workforce to adapt to changes and maximize operational efficiency.

According to Herminto, Vice President of Group IT at Averis, the tailored hybrid strategy with SAP has provided a practical balance between cloud benefits and data control. The partnership has ensured business continuity and cost optimization, enabling Averis to better support its clients while maintaining operational agility.

Eileen Chua, Managing Director of SAP Singapore, noted that RISE with SAP S/4HANA Cloud offers businesses the flexibility needed to scale effectively and achieve tangible results. For Averis, this transformation not only meets current operational demands but also establishes a robust framework for future initiatives in AI and sustainability.

By embracing SAP’s cloud solutions, Averis has positioned itself to navigate the complexities of global operations while fostering innovation and resilience in its service delivery. The integration of these technologies marks a significant step in the company’s journey toward enhanced operational excellence and long-term growth.

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The partnership between Sinch, a leading provider of cloud communication services, and SAP Emarsys, an omnichannel customer engagement platform, aims to address the evolving needs of digital-era marketing. Businesses now have access to tools that bridge the gap between diverse customer preferences and technical limitations, particularly in regions like South Africa, where access to data and devices varies significantly.

The integration of Sinch’s communication infrastructure within the SAP Emarsys platform provides businesses with the flexibility to tailor interactions across SMS, MMS, WhatsApp, and other messaging channels. This allows marketers to design campaigns that resonate with customers on their preferred platforms while ensuring compliance with privacy standards and easy opt-out options.

Andre Odendaal, Senior Sales Engineering (EMEA) at Sinch, highlighted that markets like South Africa face unique challenges due to digital inequities. He pointed out that while many customers have limited access to advanced devices or high-speed data, text messaging remains a reliable and accessible communication method. The integration with SAP Emarsys helps businesses address these disparities by enabling tailored communication strategies that align with customers’ specific needs and technological capabilities.

Sinch’s global network of direct connections with telecom providers ensures swift and reliable message delivery, enhancing the efficiency of SMS campaigns. On platforms like WhatsApp and Instagram, the integration enables businesses to connect with users where they are most active, fostering stronger engagement. By incorporating these communication channels into SAP Emarsys’ data-driven platform, businesses can execute marketing strategies that are both personalized and far-reaching.

This collaboration also addresses the challenge of digital inequity by offering alternatives for customers with limited access to data. Text messaging, for instance, becomes a valuable tool for brands to ensure that no audience is left out of their outreach efforts.

Streamlined Marketing Operations with the SAP Emarsys Platform

Marketers benefit from the native integration of Sinch’s messaging services within the SAP Emarsys platform, which simplifies the creation of SMS campaigns and marketing automation flows. Using drag-and-drop personalization tools, they can craft dynamic messages that respond to real-time customer triggers. Additionally, SAP Emarsys’ analytics capabilities allow businesses to assess the impact of their SMS campaigns by tracking return on investment and revenue contribution.

This streamlined approach extends to omnichannel communication. Sinch’s Conversation API supports a unified messaging experience, enabling marketers to manage multiple channels through a single integration. This efficiency not only enhances operational workflows but also ensures consistent and effective customer interactions.

Lucas Bergström, VP, ISV Partnerships at SAP Emarsys, emphasized the growing dominance of mobile devices in consumer behavior. He noted that mobile platforms have transformed how people shop, interact with brands, and consume content. Bergström added that the integration between Sinch and SAP Emarsys allows businesses to engage customers through personalized messaging across SMS, MMS, and popular apps like WhatsApp. This capability ensures that brands can meet consumers where they are most active, fostering deeper connections and loyalty.

Meeting Modern Consumer Expectations with Sinch and SAP Emarsys

With mobile devices becoming central to consumer behavior, the partnership aims to help brands keep pace with shifting preferences. Recent studies highlight that over half of global consumers consider SMS and MMS among the most valuable communication channels. By leveraging Sinch’s robust infrastructure and SAP Emarsys’ strategic tools, brands can meet these expectations with personalized, conversational messaging.

This approach goes beyond standard marketing efforts by enabling interactive campaigns that incorporate text, images, and video. The integration equips marketers to deliver engaging experiences while reaching global audiences. Businesses can also access Sinch’s professional services to enhance their mobile marketing strategies, ensuring their campaigns remain impactful and relevant.

AI-Driven Customer Support

The addition of Sinch’s AI-powered chatbots within SAP Emarsys enhances customer support capabilities. Businesses can offer round-the-clock assistance, automating responses to common queries while ensuring a seamless transition to human agents for more complex issues. This balance between automation and personal interaction fosters customer satisfaction and trust.

The collaboration addresses concerns around security and fraud in digital communication. Sinch’s AIT (Artificially Inflated Traffic) protection and fraud detection features safeguard campaigns from spam and unauthorized traffic. By incorporating these protections, businesses can execute campaigns with greater confidence, ensuring that customer communications remain secure and effective.

As Sinch and SAP Emarsys deepen their integration, they provide businesses with innovative tools to enhance customer engagement across multiple channels. This partnership not only simplifies marketing operations but also equips brands to thrive in an increasingly digital-first world.

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The partnership aims to address the challenges and opportunities within Japan’s insurance sector, which is undergoing significant changes due to technological advancements, demographic shifts, and evolving customer expectations. By working together, Fujitsu and SAP Fioneer intend to provide innovative solutions that streamline core insurance operations while ensuring compliance and operational efficiency. The collaboration also emphasizes sustainable business practices, aligning with global trends in the insurance industry.

Advancing Insurance Operations with SAP Fioneer Cloud for Insurance

The SAP Fioneer Cloud for Insurance offers an integrated platform designed to handle the end-to-end processes required in the insurance industry. It encompasses critical areas such as product management, underwriting, policy administration, claims processing, and payment collections. Leveraging SAP Fioneer’s proven technology, the platform combines global best practices with localized solutions tailored to meet the unique requirements of the Japanese insurance market.

This collaboration between Fujitsu and SAP Fioneer includes the creation of the Japan Edition of SAP Fioneer Cloud for Insurance. The Japan-specific version aims to standardize insurance operations and introduce new efficiencies by incorporating regulatory and functional requirements unique to the region. Fujitsu plans to launch this tailored solution by March 2026, following rigorous proof-of-concept testing.

The platform will not only modernize legacy systems but also support insurers in strategically reallocating resources. Insurers will be able to focus on high-value activities such as product innovation and expanding sales channels, ultimately enhancing their competitive edge. Additionally, the platform will strengthen governance, improve IT capabilities, and foster continuous quality improvements, aligning insurers with global digital transformation trends.

The insurance industry in Japan faces numerous challenges, including an aging population, declining birth rates, and a rapidly evolving technological landscape. These factors are reshaping consumer expectations and intensifying market competition. Furthermore, legacy systems and a shortage of skilled IT professionals present obstacles to achieving the agility and efficiency needed to compete in this dynamic environment.

By adopting SAP Fioneer Cloud for Insurance, insurers will be better equipped to overcome these hurdles. The platform’s emphasis on streamlining operations and enhancing compliance will provide insurers with the tools to adapt to these challenges while maintaining a sustainable business approach.

Fujitsu and SAP Fioneer’s Shared Vision

Fujitsu and SAP Fioneer share a vision of driving innovation across Japan’s insurance sector. Through this partnership, Fujitsu brings its expertise in system development and customer success, while SAP Fioneer contributes its advanced financial services technology and global experience. Together, they aim to establish the SAP Fioneer Cloud for Insurance as the standard platform for the Japanese market.

Fujitsu’s Corporate Executive Officer Masaru Yagi highlights the partnership’s importance in transforming the financial sector by merging Fujitsu’s technological expertise with SAP Fioneer’s industry solutions. Fujitsu intends to collaborate on every aspect of the project, from product planning to marketing, to ensure the platform delivers maximum value to customers.

Similarly, Chirag Shah, Managing Director of Insurance at SAP Fioneer, underscores the importance of addressing Japan’s local regulatory and functional needs. He emphasizes that the development of the Japan Edition of SAP Fioneer Cloud for Insurance will combine global best practices with tailored solutions to meet the unique demands of the Japanese insurance industry.

With a target launch in 2026, this initiative promises to reshape the industry, enabling insurers to meet evolving customer needs and thrive in an increasingly competitive market. The collaboration reflects a commitment to delivering meaningful solutions that address both current challenges and future opportunities in the insurance sector.

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The expanded SAP Digital Innovation Accelerator, supported by Digital Industry Singapore (DISG), represents a significant SAP investment to develop AI-driven solutions in key sectors like advanced manufacturing, financial services, and logistics. The initiative builds on SAP’s long-standing commitment to Singapore, having already committed nearly S$300 million since 2019 to digital innovations, including SAP Labs and an experience management innovation center. The latest S$12 million contribution will prioritize creating industry-specific AI applications, leveraging extensive data and expertise in business processes.

The Accelerator’s purpose is to empower businesses by integrating AI into their operations, targeting improvements in efficiency, cost management, and sustainable practices. SAP’s business AI integrates into its core solutions, providing clients with tools to optimize their workflows, make data-driven decisions and enhance customer experiences. As part of its responsible AI strategy, SAP ensures that these technologies are developed with ethical practices at the forefront.

Eileen Chua, Managing Director of SAP Singapore, emphasized that Singapore’s strategic focus on AI, through programs such as the National AI Strategy and SkillsFuture, aligns with SAP’s goals of fostering research and innovation. The company’s efforts in Singapore support the local economy’s global competitiveness by enabling organizations to adopt cutting-edge technologies. Over the past five years, SAP has co-developed AI-powered solutions with more than 80 businesses, demonstrating the tangible impact of these efforts on the companies’ growth and international expansion.

SAP Investment Supports AI Growth

One of the core objectives of the SAP Digital Innovation Accelerator is to collaborate with businesses to create tailored AI applications that fit their unique needs. This initiative fosters co-innovation between SAP’s in-house experts and industry leaders, helping organizations address specific operational challenges. Philbert Gomez, Executive Director and Head of DISG, highlighted that SAP’s long-term role in the development of Singapore’s digital landscape is essential for supporting AI adoption and increasing the competitiveness of local businesses. By partnering with SAP, DISG intends to push the boundaries of AI applications and sustainability, helping companies reduce their environmental impact.

The collaboration between industry leaders and SAP’s dedicated team is expected to enhance business processes and support environmental initiatives through AI solutions. The Accelerator’s focus on sustainability includes improving environmental monitoring, optimizing supply chains, and reducing resource consumption, ensuring that businesses can address climate challenges while remaining competitive.

Khoo Boo Hor, CEO of Sunningdale Tech, expressed optimism about SAP’s AI development initiative. He believes the Accelerator’s work can enable businesses like Sunningdale Tech to make more precise forecasts, reduce overproduction, and maximize machine utilization. SAP’s AI-driven tools can also help companies reduce waste and improve resource efficiency, which are vital as businesses strive for long-term sustainable growth.

Advancing Digital Skills and AI Literacy

SAP’s investment in Singapore goes beyond AI solutions for businesses. The company is also committed to developing the local talent pipeline through its collaboration with the Singapore government. Over the past five years, SAP has supported more than 1,000 mid-career professionals through the SkillsFuture program, equipping them with hands-on digital skills.

In line with this commitment, SAP has introduced eight free AI courses to help professionals gain foundational knowledge. Looking forward, SAP plans to expand its educational offerings by launching certification programs in Business AI, ensuring that individuals are prepared for future demands in AI-enabled industries.

These educational initiatives aim to build Singapore’s digital capabilities across all sectors. By focusing on both talent development and enterprise-level digital transformation, SAP intends to contribute to the country’s long-term AI ambitions. This dual focus ensures that both emerging talents and established businesses can benefit from SAP’s expertise, driving innovation and growth.

By collaborating with industry leaders and the Singapore government, SAP intends to help businesses integrate AI solutions into their operations, driving efficiency and environmental sustainability. This multi-faceted approach strengthens Singapore’s position as a hub for digital transformation, with AI playing a critical role in shaping the future of various industries.

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SAP Taulia, a key solution within SAP’s ecosystem, offers working capital management services designed to enhance cash flow and strengthen supply chains. SAP acquired Taulia in 2022, further integrating its platform into SAP’s broader suite of solutions. Through Taulia, businesses like Indorama Ventures aim to drive sustainability, operational efficiency, and cash flow improvement. This move is crucial as companies navigate an increasingly volatile global supply chain landscape, where resilience and liquidity are essential for growth.

Indorama Ventures, one of the largest petrochemical producers globally, operates in over 140 manufacturing sites across five continents. The company has been actively pursuing a digital transformation strategy under its IVL 2.0 and Procurement 4.0 initiatives. A central focus of these programs is improving free cash flow, which is now being addressed through Taulia’s early payment program.

Indorama’s partnership with Taulia reflects its commitment to enhancing the liquidity of its supply chain, particularly benefiting suppliers through early payment options at competitive rates. This initiative aligns with the company’s goal to improve working capital and support business growth. By leveraging Taulia, Indorama Ventures is not only optimizing its internal processes but also supporting its global suppliers, many of whom are small and medium-sized enterprises (SMEs) across Asia.

The implementation of Taulia is expected to significantly reduce payment cycle times for Indorama Ventures’ suppliers. In regions such as Asia, where payments often take 60 to 90 days, this solution is vital for improving supplier financial health, particularly for MSMEs. By offering early payments, Indorama Ventures will strengthen its relationships with these suppliers, ensuring they have quicker access to the capital needed to sustain and grow their businesses.

Taulia’s multi funder model plays an important role in this strategy. Through access to a network of financial institutions, Indorama Ventures can mitigate risks by diversifying funding sources. Suppliers, in turn, benefit from consistent liquidity for outstanding invoices. This program not only addresses immediate financial needs but also supports long-term supplier stability, enhancing overall supply chain resilience.

Kulwipa Piyawattanametha, Managing Director of SAP Indochina, recognizes the broader impact of Indorama Ventures’ decision to implement SAP Taulia. The accelerated payment cycles will contribute to the growth and stability of local suppliers, fostering a healthier supply chain within Thailand and aligning with national economic development efforts. By supporting the financial health of these businesses, SAP and Taulia intend to build a more robust foundation for the local economy.

Indorama Ventures’ Digital Transformation with SAP Taulia

Indorama Ventures’ partnership with SAP Taulia is part of the company’s larger digital transformation journey, which began in 2020 with the implementation of SAP S/4HANA. As the company continues to modernize its operations, it is incorporating digital and AI-driven solutions to streamline processes across its global business. This approach impacts vital operational areas such as procurement, sales, supply chain management, and finance, helping the company achieve greater efficiency and competitiveness.

Sanjay Ahuja, Chief Strategy and Transformation Officer at Indorama Ventures, highlights the decision to select Taulia as a strategic move aimed at enhancing both IT and financial operations. By leveraging SAP Taulia’s integration with the company’s existing SAP infrastructure, Indorama Ventures intends to achieve greater efficiency in cash flow management. This approach is critical to fostering stronger supplier relationships, particularly as faster payments become a vital component for supplier growth and stability.

For SAP Taulia, the partnership with Indorama Ventures also represents a significant milestone in its expansion across Asia. The company’s commitment to providing liquidity solutions for businesses of all sizes is a key aspect of its strategy. Rene Ho, Chief Financial Officer at Taulia, underscores the importance of supply chain resilience in achieving Indorama Ventures’ free cash flow goals under the IVL 2.0 program. Taulia intends to support this transformation by enabling suppliers to access liquidity through its early payment program.

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Olam Agri, headquartered in Singapore, is a prominent player in the global agricultural market, sourcing, processing, and distributing essential commodities such as grains, oilseeds, and cotton. With operations in high-growth emerging markets, the company is focused on building a sustainable and food-secure future. To maintain a competitive edge, Olam Agri has adopted RISE with SAP on AWS, a cloud-based enterprise resource planning (ERP) solution that aligns with their goal of increasing operational efficiency and resilience.

Implementing RISE with SAP on AWS

One of the key drivers for Olam Agri’s decision to implement RISE with SAP on AWS is the seamless integration with SAP Business AI. This AI-powered tool is designed to improve operational efficiency, risk management, and decision-making by leveraging industry-specific data and AI capabilities built responsibly. Olam Agri’s leadership intends to use these tools to enhance supply chain visibility and improve quality control for commodities like grains and rice.

The AI co-pilot, Joule, powered by AWS infrastructure, is set to play a crucial role in Olam Agri’s journey toward automation. Joule simplifies data access and accelerates business transactions, helping Olam Agri optimize equipment maintenance and monitor commodities from farm to table. Additionally, the platform’s AI-based business integrity screening tools will enable Olam Agri to quickly identify and mitigate risks, using predictive analytics to flag potential issues.

Shivram Ramakrishnan, Chief Digital and Information Officer at Olam Agri, expressed the company’s intent to foster greater agility and innovation through this digital transformation. By adopting RISE with SAP on AWS, Olam Agri is positioning itself to meet the evolving demands of its customers and stakeholders, with a strong focus on sustainability and efficiency.

Enhanced Operational Efficiency with Cloud ERP

Olam Agri’s decision to leverage RISE with SAP on AWS aligns with its broader aim to modernize its ERP systems and optimize its supply chain. Managing a complex global supply chain requires a robust digital infrastructure that can handle large volumes of data and provide real-time insights. By moving to a cloud ERP model, Olam Agri expects to streamline operations, improve data accuracy, and enhance collaboration across its global network.

The cloud-based solution also brings sustainability to the forefront of Olam Agri’s agenda. With SAP innovations, the company is working to automate processes that support its sustainability goals, from reducing waste to improving resource efficiency. SAP’s Business AI tools are intended to help Olam Agri continuously deliver value while ensuring compliance with sustainability standards.

Verena Siow, President and Managing Director at SAP Southeast Asia, indicated that Olam Agri’s transition to RISE with SAP on AWS represents a significant step forward in its digital journey. The integration of AI and cloud technology will not only improve operational efficiency but also support Olam Agri’s sustainability efforts and its commitment to farming communities around the world.

Collaboration with Mindsprint and AWS

The implementation of RISE with SAP on AWS is part of a broader collaboration between Olam Agri, SAP, AWS, and Mindsprint, an SAP PartnerEdge silver partner.

Dharmender Kapoor, Chief Executive Officer at Mindsprint, emphasized the company’s deep partnership with Olam Agri, which allows for customized solutions that maximize the impact of Olam Agri’s digital investments.

AWS, as the cloud provider for this project, is instrumental in delivering the scalability and security required to support Olam Agri’s digital transformation. Priscilla Chong, Country Manager for AWS Singapore, highlighted AWS’s role in empowering Olam Agri to improve efficiency and quality management across its value chain.

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The new research hub, located in Kaohsiung’s Yawan area, represents a collaborative effort between SAP and the Kaohsiung City Government to develop solutions that drive sustainability, including Taiwan’s first SGS-certified greenhouse gas inventory system. This innovative tool aims to simplify the inventory process for Taiwanese businesses, helping them meet environmental compliance requirements. The opening event was attended by Kaohsiung Mayor Chen Chi-mai, Vice Mayor Luo Dasheng, Kaohsiung City Economic Development Director Liao Taixiang, and various stakeholders, underscoring SAP’s commitment to making Kaohsiung a leading example of a smart port city on the global stage.

The Strategic Role of SAP Taiwan in the Local Market

With more than 100,000 small and medium-sized manufacturing enterprises in Taiwan, many companies face growing pressure to adhere to global sustainability standards. As international and domestic supply chains increasingly demand greenhouse gas inventories, the need for robust solutions has intensified. SAP Global Vice President and Taiwan General Manager, Chen Zhiwei, emphasized Taiwan’s critical role in the global supply chain. He highlighted the establishment of the SAP Kaohsiung ESG and AI Research and Innovation Center as part of SAP’s broader strategy to introduce advanced technologies to the Taiwanese market.

The center aims to deliver practical applications for businesses, focusing on supply chain sustainability, data collection, and reporting requirements. One of its key offerings is a greenhouse gas inventory solution designed specifically for Taiwanese companies. This tool enables businesses to manage local environmental compliance and tackle net-zero challenges with ease. By collaborating with ecosystem partners, the center will work closely with Kaohsiung’s industrial sector, starting with the city’s ports and expanding globally, to transform enterprises into sustainable, smart businesses.

Collaboration with Local Entities for a Sustainable Future

Kaohsiung Mayor Chen Chi-mai noted that achieving net-zero carbon emissions is not just a local concern but a global challenge. He highlighted the city’s initiatives, such as the establishment of net-zero regulations, the creation of a carbon rights exchange, and the founding of the Net Zero Academy, as key measures supporting local businesses in their transformation efforts. The Yawan Smart Technology Innovation Park, which has already attracted 175 domestic and international companies, is a prime example of how Kaohsiung is positioning itself as a hub for innovation and green technology.

SAP Taiwan will leverage the new research center to offer more convenient services to local businesses while fostering cooperation with smart technology companies across the Asia-Pacific region. This collaboration is expected to drive the net-zero transformation of industries and enhance Kaohsiung’s competitiveness in the global green economy. The SAP Kaohsiung ESG and AI Research and Innovation Center will be a base for this transformation, linking local and international efforts to promote sustainable practices.

Addressing Market Needs with Advanced Solutions

To meet the demands of the Taiwan market, SAP has developed the “Taiwan Enterprise Greenhouse Gas Inventory” solution, verified by SGS Taiwan, which complies with the Ministry of Environment’s guidelines. This tool simplifies the collection of greenhouse gas emission data and automates the calculation and reporting processes. It also integrates seamlessly with SAP’s broader sustainability solutions, such as the SAP sustainable development control tower, allowing businesses to manage electricity usage, carbon emissions, and other key sustainability metrics on a single platform.

SAP’s solutions are not limited to inventory management; the company is also introducing AI-powered tools for generating ESG reports that meet European standards. These tools enable businesses to gain real-time insights into their carbon reduction efforts through scenario simulations, automating the generation of both internal and external reports. By utilizing generative AI, SAP helps companies estimate carbon emissions even when actual data is lacking, offering businesses a significant reduction in manual effort and associated costs.

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SAP Korea hosted its SAP Innovation Day Roadshow on September 4th and 5th, bringing together approximately 400 manufacturing executives from the Yeongnam region. The event, aimed at driving digital transformation, showcased innovative solutions tailored to the needs of manufacturing companies in Daegu and Busan. SAP Korea’s focus was on introducing technologies that can help local businesses enhance their operational efficiency while competing on a global stage. This year’s event built on the success of the previous year, expanding its scale and attendance to meet growing demand. (InsideSAP Asia often references articles from websites in other languages to bring you as much information as possible.)

At the heart of the event was SAP’s emphasis on AI-based supply chain innovations, which offer businesses a powerful tool for modernizing operations and staying competitive in today’s fast-evolving markets. SAP introduced various solutions, such as the SAP S/4HANA Cloud platform, designed to help companies streamline their financial and operational processes. By leveraging this technology, manufacturing firms can integrate their supply chain and production activities, ultimately improving their ability to respond to market changes and regulatory demands.

Showcasing Digital Transformation and Strategic Partnerships

During the SAP Innovation Day Roadshow, SAP Korea also collaborated with key partners like Microsoft, Dongkuk Systems, Metanet Global, and GS ITM to highlight a range of innovative solutions. The event featured multiple sessions, including live demonstrations, customer case studies, and presentations on compliance with Environmental, Social, and Governance (ESG) regulations. These sessions provided attendees with practical insights into how SAP solutions could address specific challenges within their industries.

One of the standout aspects of the event was the involvement of industry leaders, who helped facilitate discussions on AI advancements and their impact on supply chains. SAP’s digital manufacturing solutions were a key focus, offering manufacturing companies tools to modernize their operations. The event also aimed to support these businesses in achieving successful digital transformation, enabling them to keep pace with the technological demands of a rapidly changing global market.

SAP Korea’s Commitment to Innovation

Shin Young-young, CEO of SAP Korea, further emphasized the importance of these innovations for the manufacturing sector. She also noted that AI technologies, such as those integrated into supply chain solutions, are enabling businesses to boost productivity and make more informed decisions. According to Shin, SAP’s commitment to fostering innovation in the Yeongnam region, where many manufacturing firms are based, reflects the company’s broader strategy of supporting businesses in improving their operational efficiency and achieving better results.

Additionally, Shin highlighted that the event provided an important opportunity for direct interaction between participants, allowing them to engage in meaningful discussions and explore how SAP’s solutions could benefit their specific business needs. By attending the sessions and interacting with experts, executives were also able to gain practical insights and knowledge that could be applied to their respective industries.

The roadshow’s success underscores the growing interest in SAP’s digital solutions, as more companies in the manufacturing sector recognize the potential of AI-driven technologies to drive business improvements. SAP Korea’s efforts to support these transformations demonstrate its ongoing role as a key partner for businesses aiming to achieve sustainable growth through innovation.

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The SAP Business AI Experience Center serves as a hub for enterprises to explore the latest advancements in AI technology and its applications within various business domains. Through interactive demonstrations, visitors can witness firsthand how SAP’s Business AI can be seamlessly integrated into key processes such as sales, talent management, and marketing. The center’s focus is not only on showcasing technology but also on fostering collaboration and knowledge exchange among enterprises and partners. By doing so, SAP aims to create an environment where businesses can gain valuable insights, enhance their agility, and unlock new levels of creativity.

Esmond Tong, Managing Director of SAP Hong Kong and Macau, highlighted the strategic importance of the center in empowering businesses. He emphasized that SAP’s cloud platform, supported by over five decades of industry expertise, is designed to meet the diverse needs of businesses across all sectors. The center provides a platform where enterprises can explore the potential of AI and understand how it can be harnessed to drive business success. SAP’s solutions are tailored to accelerate growth and development, regardless of the size or stage of the enterprise.

SAP at the Forefront of Artificial Intelligence

SAP, a global leader in enterprise software, has been at the forefront of integrating AI into business processes. The company’s AI strategy is centered on enhancing the functionality of its cloud-based solutions, enabling enterprises to achieve greater efficiency and productivity. Earlier this year, SAP announced the integration of business AI into its cloud portfolios, along with the introduction of Joule, a generative AI copilot. Joule is expected to revolutionize business operations by managing the majority of routine tasks, thereby improving work quality and boosting productivity. With this innovation, SAP aims to make its products more accessible and effective for the 300 million end users worldwide.

SAP’s commitment to AI extends beyond its own solutions. The company has established strong collaborations with global technology giants such as Microsoft, AWS, Google Cloud, and NVIDIA. These partnerships are focused on advancing the enterprise application of generative AI, ensuring that SAP’s clients benefit from the latest technological advancements. By integrating AI into its offerings, SAP is enabling businesses to stay ahead in a rapidly evolving digital landscape.

Demonstrating Innovation at the SAP Business AI Experience Center

The SAP Business AI Experience Center in Hong Kong features four key demonstration scenarios that highlight the innovative applications of SAP’s AI technology. These scenarios provide a glimpse into how AI can be utilized to streamline operations, improve decision-making, and enhance customer engagement.

One of the highlighted demonstrations is “Joule in ERP,” which showcases how AI can automate and manage sales orders and related processes. This innovation is designed to significantly improve the efficiency of sales operations, allowing businesses to achieve better performance outcomes.

Another key feature is “Just Ask,” a conversational AI analysis tool that offers deep insights into sales data. This tool empowers businesses to make informed, data-driven decisions that drive sales performance and overall business success.

In the realm of human resources, the “Talent Writing Assistant” demonstrates how generative AI can assist managers with performance reviews, talent management, and compensation processes. By streamlining HR operations, this tool helps improve managerial effectiveness and enhances the overall employee experience.

Lastly, the “Joule in Customer Experience” scenario illustrates how AI can boost marketing efforts by enhancing customer engagement and satisfaction. This tool leverages AI to optimize social media posting and generate exploratory questions, thereby increasing brand visibility and impact.

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Mitsubishi Electric India, recognizing the need to modernize and integrate its diverse business operations, enlisted Tata Technologies to implement SAP S/4HANA. Known for its expertise in the manufacturing domain, Tata Technologies embarked on a comprehensive reengineering of Mitsubishi Electric’s business processes. The implementation of SAP S/4HANA replaced the existing SAP ECC system, resulting in a 15% enhancement in operational efficiency. This upgrade also included integrating business functions across various units, incorporating digital signatures, and configuring document management system servers, all within a stringent timeline.

Furthermore, the decision to migrate to SAP S/4HANA was driven by the need for a unified, cloud-based solution capable of supporting Mitsubishi Electric’s expansive operations. SAP S/4HANA’s advanced capabilities, such as real-time data processing and analytics, have also provided Mitsubishi Electric with a single source of truth, enabling better decision-making and enhanced agility.

Streamlining Operations with SAP S/4HANA Implementation

Moreover, Tata Technologies leveraged its global presence and diverse team of experts to complete the SAP S/4HANA implementation in just 11 months, reducing the original project timeline by 25%. This rapid deployment was also facilitated by cross-functional teams specializing in business process rationalization and digital accelerators, including pre-configured templates for the manufacturing sector, pre-built authorization matrices, EDI solutions, SAP MES integration connectors, data migration and validation tools, and reusable automation test scripts.

The integration encompassed multiple business units, including Factory Automation Systems, Air Conditioning Systems, and Semiconductors & Devices. This alignment also coincided with the operational commencement of Mitsubishi Electric’s new manufacturing facility in Talegaon, Pune. The successful deployment of SAP S/4HANA has streamlined core processes, enhanced data visibility, and improved operational agility, providing a unified data source for informed decision-making based on real-time information.

Tata Technologies has committed to providing annual maintenance services (AMS) for the next three years to ensure continued operational excellence. This ongoing support will help Mitsubishi Electric India maintain the benefits gained from the SAP S/4HANA implementation and further enhance its digital capabilities.

Leadership Perspectives on the Digital Transformation

Warren Harris, CEO and Managing Director of Tata Technologies, emphasized the significance of this project in advancing Tata Technologies’ mission to aid manufacturing companies worldwide in conceptualizing and producing superior products. He noted that the collaboration with Mitsubishi Electric India involved reimagining the entire business process and implementing SAP S/4HANA, resulting in enhanced operational efficiency. This project, Harris highlighted, exemplifies Tata Technologies’ commitment to working closely with clients to enhance their competitive edge.

Kazuhiko Tamura, Managing Director at Mitsubishi Electric India Pvt. Ltd., expressed satisfaction with the successful implementation, underscoring the strategic focus on digital transformation to boost operational efficiency. Tamura highlighted that the collaboration with Tata Technologies was pivotal in achieving digital transformation objectives ahead of schedule, significantly enhancing operational capabilities and setting a new direction for future growth. He emphasized that this strategic initiative reflects Mitsubishi Electric India’s dedication to innovation and excellence, which is aimed at redefining business processes for greater efficiency and agility.

The SAP S/4HANA implementation at Mitsubishi Electric India, executed by Tata Technologies, has not only enhanced operational efficiency but also set new industry benchmarks. This collaboration underscores the importance of strategic partnerships in driving digital transformation and achieving operational excellence. As Mitsubishi Electric India continues to evolve its digital capabilities, the ongoing support from Tata Technologies will be crucial in sustaining the benefits and fostering future growth.

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