Tech giants Microsoft and SAP were the chosen partners of Doosan, a South Korean multinational conglomerate, to bring together their capabilities and collaborate on the development of digital workplace solutions such as the “Delightful Digital Workplace.”
During the CES 2022 event, which showcases breakthrough technologies and global innovators, industry leaders Microsoft and SAP joined Doosan in a panel discussion where they talked about the process of building the “Delightful Digital Workplace” to put people at the center of the experience by integrating Microsoft Teams with SAP’s suite of intelligent solutions, including SAP SuccessFactors, SAP S/4HANA, and SAP Sales Cloud. (InsideSAP Asia often references articles from websites in other languages to bring you as much information as possible.) The three companies worked on developing Doosan’s continuous performance management ability in a co-innovation project to ensure agility within the organisation, improve the overall employee engagement, and increase team collaboration globally.
Jill Popelka, President at SAP SuccessFactors, believes there has to be a change in company culture in order to respond to changes in the global work environment, such as the new hybrid work arrangement. Expounding on the recently launched platform, she said that the “Delightful Digital Workplace” highlights how technology can help to drive more people-centered working practices and increase workforce resilience.
“It will also help create a more personalised experience for employees, increase employee productivity and satisfaction, and foster a culture of providing feedback,” Popelka added.
Meanwhile, Mala Anand, Corporate Vice President of Customer Experience and Success at Microsoft, maintained that hybrid work allows for new levels of experience in both the traditional workplace and at home, but it necessitates a better employee experience across the board. In terms of Microsoft’s contribution to the development of digital workplace solutions, she explained:
“Microsoft supports collaboration and productivity improvement of its employees through collaboration and experience platforms such as Teams and Viva, while Microsoft and SAP provide innovation and insight through long-standing, trust-based cooperation.”
“Delightful Digital Workspace is playing an important role in fostering a high-quality employee experience,” Anand emphasised.
Internally, Microsoft also achieved a milestone in its HR department with the successful completion of SAP SuccessFactors Employee Central implementation in 109 countries last year. Running on Microsoft Azure, the SAP SuccessFactors solution is now the single HR platform for the multinational technology company’s 140,000 employees.
Doosan Develops the “Delightful Digital Workplace” with Microsoft and SAP
Doosan Group is one of several Korean companies that have deployed SAP human resource management solutions to unify its HR processes, achieve integrated talent management, and support data-driven workforce decisions. It is one of the first major corporations in the country to leverage the Human Experience Management (HXM) system of SAP SuccessFactors, in addition to other cloud-based solutions such as Microsoft 365, a subscription-based evolution of Microsoft Office.
In the CES 2022 conference, Myeong-Hwan Oh, Executive Vice President of Corporate Digital Strategy and COO of Doosan Digital Innovation Unit at Doosan, shared that the company created the “Doosan Digital Lean” to provide a digital-centric work environment that quickly responds to external changes and a set-up where employees can advance their work methods and experience.
As part of the partnership, SAP, Microsoft, and Doosan worked together to provide SAP SuccessFactors’ 24/7 performance management process and digital workplace solutions, and SAP Success Factors Work Zone, in an environment integrated with Microsoft Teams. According to Oh, the internal work environment within Doosan is enhanced through regular performance management using the “Delightful Digital Workplace”.
Furthermore, SAP focused on the adoption of user-centered innovation methodologies, application development, and user experience (UX) design during implementation. On the other hand, Microsoft concentrated on Microsoft Teams app development’s technical advice to deliver a better UX.
“Based on this experience, we will do our best to apply this experience to Doosan Digital Innovation’s external business to improve the employee experience of other companies,” Oh revealed.
