As one of the leading global providers of next-generation digital consultancy services, Infosys helps customers navigate digital transformation in today’s economy. The Bengaluru-headquartered IT firm has a pool of XM consultants, architects, and industry experts that intend to provide end-to-end Qualtrics services across a diverse range of industries. In a bid to better represent employees and customers, Infosys strives to provide organisations with relevant performance indicators for an enhanced user experience (UX).

Recently, the company expanded its collaboration with the Utah-based software technology company through the establishment of a Qualtrics CoE aimed at delivering Qualtrics XM solutions, which are included in the Infosys Cobalt cloud offerings. Aside from making these solutions available in the market, the main goal of the partnership is to support organisations in improving the customer experience (CX), employee experience (EX), as well as the supplier experience.

RJ Filipski, Global Head of Ecosystem at Qualtrics, said in a joint announcement:

“Experience management has become key to business success. Customers and employees have higher expectations than ever. Qualtrics’ collaboration with Infosys will help organisations around the world deliver great experiences at scale. By understanding their customers, employees, and suppliers and taking action on their feedback.”

Delivering Qualtrics Experience Management Solutions

In order to assist procurement, finance, and supply chain leaders in ensuring the efficiency of their operations, Infosys stated that it intends to utilise XM for Suppliers to integrate operational data from an organisation’s SAP systems. On top of increasing buyer productivity and improving relationships with suppliers, this solution also aims to increase the satisfaction of the procurement function’s internal clients.

Meanwhile, Infosys offerings based on Qualtrics’ EmployeeXM for IT and XM for Suppliers enable companies to provide personalised experiences by collecting and evaluating experience data from the two groups — employees and suppliers. 

Commenting on the latest development for the company, Dinesh Rao, Executive Vice President and Global Head of Enterprise Application Services at Infosys, stated:

“Companies are increasingly focused on making data-driven decisions. These decisions need to be based on real-time customer and employee insights. We are delighted to engage with Qualtrics, and together help organisations develop and implement experience management solutions and capabilities. These solutions improve process effectiveness and deliver better business outcomes.”

Infosys’ Contribution as an SAP Partner

Aside from being a Qualtrics Partner, Infosys is also an SAP Global Strategic Services Partner that works closely with the German tech giant to leverage its expertise with SAP Industry Cloud and other advanced infrastructure for accelerating digital transformation processes. The company recently helped Syngenta, one of the world’s leading science-based agri-tech enterprises, to deploy numerous Qualtrics technologies and integrate them with the company’s current SAP ERP system. The Qualtrics XM Platform was integrated with the firm’s SAP solution to improve the business-to-business (B2B) customer experience, according to Syngenta’s Global Head of Customer Services and Customer Master Data Guillaume Manchelle.

Moreover, Infosys and Google Cloud have also teamed up this month to facilitate the adoption of the Google Cloud Cortex Framework, which enables new insights and business models to be powered by SAP and non-SAP data. With the addition of the Google Cloud Cortex Framework to Infosys Cobalt offerings, the company is bringing together its data analytics, artificial intelligence (AI), SAP and cloud capabilities to help customers maximise their return on digital investments.

The post Infosys Brings Qualtrics Experience Management Solutions to the Market appeared first on InsideSAP Asia.

The Asia-Pacific and Japan (APJ) region still proves to be an emerging experience economy where consumers choose a superior experience over a superior product. As part of its growth strategies and ongoing investments in expanding operations, Qualtrics has opened offices in Singapore and Tokyo in 2017 to address the increasing demand for XM solutions in the region. 

Qualtrics’ recent partnership agreement with multinational technology company IBM Japan is yet another proof of the company’s commitment to driving the digital transformation of businesses across the APJ region. The latest collaboration will empower IBM Japan with the right tools to provide a ‘one-stop support’ for companies when implementing industry-leading solutions from Qualtrics Experience Management (XM) Platform.

With a focus on achieving the goal of accelerating the XM footprint in the Japanese market, IBM Japan will be extending advisory services, delivery, and support for XM solutions to customers in the country.

In a statement, Satoru Kumashiro, Managing Director at Qualtrics Japan, said that Qualtrics has been instrumental in designing and enhancing the experiences delivered to customers and employees for businesses worldwide. Commenting on the new partnership, Kumashiro said the company continues to rapidly scale its operations in Japan. He added:

“Qualtrics’ strategic partnership with IBM ensures businesses across the country can benefit today from the industry-leading Experience Management Platform.”

Meanwhile, Brigid Archibald, Managing Director at Qualtrics APJ, also expressed her delight at the new alliance. The regional MD, who was appointed in May 2020 to direct the growth strategies of Qualtrics XM operations in APJ, remarked:

“An exciting chapter for Qualtrics, IBM, and most importantly, for the customers we serve.”

Expanding the Reach of Qualtrics XM Platform in Japan

In November 2019, IBM joined the Qualtrics Partner Network — a network of expert practitioners with deep industry knowledge, experience, and insights — and has since established a dedicated Qualtrics department to support XM implementations. All members of that group were also certified as Qualtrics consultants in February 2020.

Furthermore, that dedicated team of experts has won orders for large-scale employee experience projects and received the highest satisfaction rate in IBM Japan after the implementation. The group has also successfully delivered professional implementations of Qualtrics EmployeeXM, built on the Qualtrics XM Platform, to Japanese customers.

As the first Japanese company to acquire Qualtrics reseller certification, IBM Japan will help accelerate time to value for joint customers. The tech giant will also have significant involvement in expanding the reach of XM capabilities as an implementation partner for Qualtrics in the region.

“IBM Japan’s appointment as reseller for Qualtrics in Japan is testament to the proven abilities of Qualtrics, which is already being successfully used by leading Japanese companies,” Kumashiro said.

By combining Qualtrics XM software and IBM Japan’s services and solutions, the strategic alliance will help clients in achieving greater results in their XM implementations. Joint account planning will also be conducted with sales representatives from both companies. Additionally, the collaboration will see XM training held within IBM Japan.

Moreover, Qualtrics customers will join Think 2021 — a digital event hosted by IBM Japan — along with other experts in the industry to learn more about how to navigate change through transformation, automation, and modernisation. 

About IBM Japan

IBM Japan Ltd. is a commercial services provider that offers computer system and semi-conductor products, software, technical support, and business consulting services to fulfill the needs of customers.

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