With the help of a newly-formed Qualtrics Centre of Excellence (CoE), Indian multinational systems integrator Infosys will bring Qualtrics experience management (XM) solutions to the market.
As one of the leading global providers of next-generation digital consultancy services, Infosys helps customers navigate digital transformation in today’s economy. The Bengaluru-headquartered IT firm has a pool of XM consultants, architects, and industry experts that intend to provide end-to-end Qualtrics services across a diverse range of industries. In a bid to better represent employees and customers, Infosys strives to provide organisations with relevant performance indicators for an enhanced user experience (UX).
Recently, the company expanded its collaboration with the Utah-based software technology company through the establishment of a Qualtrics CoE aimed at delivering Qualtrics XM solutions, which are included in the Infosys Cobalt cloud offerings. Aside from making these solutions available in the market, the main goal of the partnership is to support organisations in improving the customer experience (CX), employee experience (EX), as well as the supplier experience.
RJ Filipski, Global Head of Ecosystem at Qualtrics, said in a joint announcement:
“Experience management has become key to business success. Customers and employees have higher expectations than ever. Qualtrics’ collaboration with Infosys will help organisations around the world deliver great experiences at scale. By understanding their customers, employees, and suppliers and taking action on their feedback.”
Delivering Qualtrics Experience Management Solutions
In order to assist procurement, finance, and supply chain leaders in ensuring the efficiency of their operations, Infosys stated that it intends to utilise XM for Suppliers to integrate operational data from an organisation’s SAP systems. On top of increasing buyer productivity and improving relationships with suppliers, this solution also aims to increase the satisfaction of the procurement function’s internal clients.
Meanwhile, Infosys offerings based on Qualtrics’ EmployeeXM for IT and XM for Suppliers enable companies to provide personalised experiences by collecting and evaluating experience data from the two groups — employees and suppliers.
Commenting on the latest development for the company, Dinesh Rao, Executive Vice President and Global Head of Enterprise Application Services at Infosys, stated:
“Companies are increasingly focused on making data-driven decisions. These decisions need to be based on real-time customer and employee insights. We are delighted to engage with Qualtrics, and together help organisations develop and implement experience management solutions and capabilities. These solutions improve process effectiveness and deliver better business outcomes.”
Infosys’ Contribution as an SAP Partner
Aside from being a Qualtrics Partner, Infosys is also an SAP Global Strategic Services Partner that works closely with the German tech giant to leverage its expertise with SAP Industry Cloud and other advanced infrastructure for accelerating digital transformation processes. The company recently helped Syngenta, one of the world’s leading science-based agri-tech enterprises, to deploy numerous Qualtrics technologies and integrate them with the company’s current SAP ERP system. The Qualtrics XM Platform was integrated with the firm’s SAP solution to improve the business-to-business (B2B) customer experience, according to Syngenta’s Global Head of Customer Services and Customer Master Data Guillaume Manchelle.
Moreover, Infosys and Google Cloud have also teamed up this month to facilitate the adoption of the Google Cloud Cortex Framework, which enables new insights and business models to be powered by SAP and non-SAP data. With the addition of the Google Cloud Cortex Framework to Infosys Cobalt offerings, the company is bringing together its data analytics, artificial intelligence (AI), SAP and cloud capabilities to help customers maximise their return on digital investments.
