SAP Sales & Service Cloud, commonly known as SAP C4C, is one of SAP’s Customer Experience (CX) solutions that have been optimised by many organisations and countries, including the Philippines, in facing COVID-19 logistical challenges.
SGV & Co. Philippines, the largest professional services firm in the Philippines that provides assurance, tax, transaction, and advisory services, has collaborated with SAP in developing an application that is specific to supporting the Philippine Disaster Resilience Foundation’s (PDRF) COVID-19 logistics and response. PDRF is the nation’s major private sector vehicle and coordinator for disaster management.
Following EY Malaysia’s deployment of SAP Customer Experience solutions including SAP Sales & Service Cloud for government-linked companies (GLC) and the government-linked investment companies disaster response network (GDRN) in May 2020, SGV & Co., a member of EY Global in the Philippines, has also deployed SAP Customer Experience Solutions such as SAP C4C. The selected technological solutions from SAP aim to provide optimum logistical support and responses to organisations assisting PDRF in supplying personal protective equipment (PPE) and medicines to partner hospitals and other health-related organisations.
Bill Luz, Chief Resilience Officer at PDRF, shared his appreciation of the logistical and technological support from SAP and SGV & Co.:
“Our COVID response has required us to send a wide variety of items such as PPEs, ventilators, as well as providing meals to a large number of healthcare institutions all over the country. This technology enables us to manage our supply and deploy the resources in a timely manner to different organisations.”
Through the SAP CX integrated platform, donations from private institutions and individuals will be distributed accordingly for purchasing and distributing PPEs and medical supplies to hospitals.
Recognising the need for a platform like SAP C4C during these unprecedented times, SGV & Co. Chairman and Managing Partner Wilson Tan expressed the professional services firm’s commitment to the development and implementation of the urgently and aptly needed application from SAP.
SAP Philippines’ COVID-19 Response
SAP Philippines has recently celebrated its 25th year of operations in the country empowering many organisations to run better with innovative technology. Under the COVID-19 environment, SAP continues to provide the country with intelligent technologies that would help institutions and people survive and thrive in the health crisis. The country’s rising COVID-19 cases require a continuous supply of PPEs, hospital supplies, and medicines.
Underpinning the role of technology in the country’s relief efforts during the pandemic, SAP Philippines Managing Director Edler Panlilio said:
“SAP Customer Experience Solutions go beyond the back-end to support NGOs (non-government organizations) such as the PDRF with intelligent technologies that can drive efficiency in facilitating the donations and providing access to necessary supplies. This is an example of how we remain true to our purpose of helping Filipino enterprises including NGOs to run better and, thus, improve the lives of Filipinos.”
For businesses, SAP Philippines MD Panlilio has also been encouraging SMEs to leverage SAP Business One and SAP Business ByDesign as they navigate the road to becoming an intelligent enterprise even in this unpredictable environment. The nation’s economic recovery post-pandemic lies in the ability of the SME ecosystem to thrive by leveraging technology since the sector is responsible for 2.5 million-job creations in the country.
