Experience Management (XM) provider Qualtrics has recently announced that human resources (HR) transformation company Rolling Arrays will offer one-stop support to assist organisations in implementing Qualtrics’ solutions and help them strengthen their customer and employee experience strategy in Southeast Asia (SEA).
Singapore-based Rolling Arrays established its partnership with SAP back in 2010, which then kick-started its years of experience in delivering consultation and implementation services for HR. With offices in countries including Malaysia, Hong Kong, Australia, UAE, and India, the certified SAP Gold Partner has a track record of delivering more than 200 HR transformation projects for over 100 blue-chip customers in Asia.
In 2020, the HR specialist set off as an implementation provider for SAP SuccessFactors in a bid to deepen its capabilities within the HR technology space at a regional level. This year, the company has become the first certified reseller and delivery partner for SAP-owned Qualtrics in SEA. Commenting on the latest partnership, Manu Khetan, Founder and CEO of Rolling Arrays, said:
“Our team of more than 150 consultants at Rolling Arrays are experts in recommending and implementing the right and best solutions for our customers. Qualtrics is the leader in experience management, and has continually demonstrated proven value in enabling organisations of all sizes and from all industries to continually improve the experiences delivered.”
“This combination of expertise and capabilities will help every organisation across Southeast Asia confidently respond and succeed in the changing world around us,” Khetan maintained.
With an increasing number of businesses and governments rethinking their customer and employee experience strategy during the global COVID-19 pandemic, the Qualtrics Experience Management Operating System (XM/OS) aims to provide them with the insights and capabilities to continuously develop and improve the experiences they deliver in their organisations. The new partnership with Rolling Arrays will assist companies in implementing Qualtrics solutions and help them expand and maximise the value of their investment.
Strengthening Companies’ Customer and Employee Experience Strategy
Meanwhile, R.J. Filipski, Global Head of Ecosystem at Qualtrics, also highlighted the importance of XM to all organisations as every sector undergoes an experience transformation in response to changes heightened by the COVID-19 pandemic. Reflecting on the new collaboration with the HR solutions provider that helps attract, develop, and retain talent, he said:
“The partnership with Rolling Arrays is critical to Qualtrics’ ongoing expansion in Southeast Asia, and will equip our customers with more industry-leading support, expertise, and capabilities to build their next great customer, and employee experiences.”
Following Qualtrics’ commitment to hiring 1,200 additional employees across the broader Asia-Pacific and Japan (APJ) region by 2024 as part of its plan to scale up operations and investments, the latest partnership with Rolling Arrays further reinforces Qualtrics’ growing presence in SEA. In addition, Qualtrics’ new data center in Singapore is anticipated to ensure data sovereignty and security requirements compliance for all governments and businesses across SEA as customers in the region continue to grow.
Looking forward to combining Rolling Array’s technology implementation expertise and extensive HR advisory capability to deliver Qualtrics’ holistic XM solutions to customers in SEA, Philip Wixon, Chief Operating Officer at Rolling Arrays said:
“I am very pleased to read SAP’s announcement of Rolling Arrays’ recent enablement as a Qualtrics implementer for our customers across the region. Monitoring and measuring employee experience is the next frontier of engaging with employees and Qualtrics is the market’s leading XM solution.”
