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Qualtrics, Nexthink Co-Innovate for Future Workplace Technology Solution

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The innovation partnership of Qualtrics and Nexthink is centred on advancing the development of future workplace technology to help customers deliver excellent digital employee experiences.

Experience Management company Qualtrics has recently established an alliance with Nexthink, a leading digital employee experience management software provider, to design a solution that would help organisations better understand and improve the experiences of the future workforce. The two tech companies announced the collaboration during the Nexthink’s Experience Everywhere event whilst presenting compelling details on the future of work that would significantly affect employee experiences.

Under the innovation partnership, SAP-owned Qualtrics and Nexthink will be integrating their respective employee experience data (X-Data) and operational data (O-Data) to delve into employees’ pulse to enhance experiences when utilising workplace technology. Nexthink is known for its Nexthink Experience platform and has a strong market presence in 11 countries including India, UAE, Germany, and the UK. 

Explaining the crucial role of technology in the employee experience, Brad Anderson, President of Products and Services, Qualtrics, said:

“Employees are more engaged and productive when organisations have the right systems, software, and tools in place to support their work. Having experience data from Qualtrics with operational data from Nexthink helps IT leaders deliver the technology experiences that impact employee engagement, satisfaction, and productivity.”

Collaborating for the Future Workplace Technology

The Qualtircs and Nexthink innovation supports today’s fast-evolving, unprecedented workplace trends that heavily relies on technology. During the onset of the pandemic, many companies have abruptly embraced remote working and launched initiatives that would support work productivity amidst the challenges. For instance, SAP Labs India and SAP Singapore have designed a hybrid workspace that incorporates high-tech communication tools to ensure enhanced employee productivity, wellness, and engagement.

During the event, Anderson highlighted Qualtrics’ research “The future of employee experience: 22 predictions for 2022”, which revealed significant insights on closing experience gaps in today’s hybrid work setup. According to the study, a vast majority (85{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22}) of employees agree that technology is essential to their work and is a factor for employee retention. Further to the results of the survey, technology increases employee engagement by 230{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22}, with employees 13X more likely to say their employee experience is exceeding expectations.

Pedro Bados, Co-founder and CEO at Nexthink, stated that against the remote and hybrid digital work backgrounds, real-time employee engagement is essential to accelerating transformation and delivering better experiences with digital services in the enterprise.

“Integrating real-time metrics on devices, applications, and networks with experience data from Qualtrics will provide IT teams with the ultimate single pane of glass to understand end-to-end digital employee experience while taking real-time actions to improve them,” he added.

Bados also mentioned the opportunity behind the pandemic-era phenomenon The Great Resignation that started last year. He emphasised the much-needed shift in the IT-employee relationship to be more oriented towards supporting employees’ accomplishments and building a fulfilling environment rather than being focussed on productivity and incident-reporting to better the quality of life at work as well as the employee experience.

According to US federal data, The Great Resignation, also known as The Great Reshuffle, is extending into 2022. This is also reflected in Willis Towers Watson’s 2022 Global Benefits Attitudes Survey, which revealed that 44{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} of employees are currently seeking employment including 11{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} who are prospecting to land a job in Q1 of 2022.

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