Nihon Kohden Initiates E-Commerce Transformation with SAP Commerce Cloud

Nihon Kohden Initiates E-Commerce Transformation with SAP Commerce Cloud

Leading manufacturer of state-of-the-art medical electronic equipment Nihon Kohden selects SAP Certified Partner GyanSys as its systems integrator in its e-commerce cloud transformation strategy with SAP Commerce Cloud.

The transition to SAP Commerce Cloud is part of Nihon Kohden’s “Transform 2020” mid-term business plan under its long-term vision “Change 2020-The Global Leader of Medical Solutions” to achieve the top share of applicable global markets. 

“Transform 2020” came about to resolve issues on profitability under its previous mid-term business plan, “Strong Growth 2017.” Financial Results for the fiscal year ending 31 March 2017—the last year of “Strong Growth 2017″—were below its targets for consolidated sales, operating income, and return on equity and; affected the company’s upfront investment burden. As part of its new mid-term plan, the company strategizes to improve profitability and achieve further growth in its core business by utilizing cloud technology solutions to expand its B2B market share.

With GyanSys as its systems integrator, the Japanese manufacturing company aims to build an expansive e-commerce platform that draws on high-levels of expertise to improve customer satisfaction, while reducing TCO and accelerating time-to-value. Rajkishore Una, President & CEO of GyanSys, says:

“GyanSys is excited to partner with Nihon Kohden and committed to deliver their e-commerce program successfully with our best practice-led agile implementation methodology. We will leverage our SAP and Salesforce implementation expertise to help Nihon Kohden derive the most value from this strategic digital initiative.”

In its first phase, the strategic cloud transformation will focus on strengthening Nihon Kohden’s business structure in the USA, which the company considers the world’s largest market and center of cutting-edge medical care. The program will begin with enabling account executives to sell products more efficiently with a guided configuration and quotation. According to Ashish Patil, Senior Director & Head of IT at Nihon Kohden America:

“Nihon Kohden is excited to start our e-commerce journey with GyanSys as our partner to build a scalable e-commerce platform. This platform will accelerate and increase the accuracy and compliance by enabling guided configuration and quote process.”

Utilizing SAP Commerce Cloud B2B Accelerators, the company can adapt the system to suit its specific requirements, significantly streamline sales and internal processes, and allow for quick market release. The e-commerce solution automates order-processing, allows for self-service account management for multiple users and go-to customizations for catalogs and pricing.

The cloud transformation initiative also comes at an opportune time for the company as it launches a new line of patient triage solutions—the NK-HealthProtect—designed to help healthcare providers during a public health threat such as the COVID-19 crisis. With SAP Commerce Cloud, the company can integrate an omnichannel commerce cloud solution that will enable it to reach potential markets quickly and efficiently on a global scale, and transform its operations to achieve a highly profitable structure. 

About Nihon Kohden

Founded in 1951, Nihon Kohden is one of the world’s top medical electronic equipment manufacturers and has the largest share of electroencephalographs in the market. The company exports to more than 120 countries and regions. Its key innovative technologies include: pulse oximetry to non-invasively measure SpO2, CO2 sensor specifically designed for non-intubated patients, estimated Continuous Cardiac Output (esCCO), and biphasic type defibrillators.

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