Domestic companies across various industries in Korea have implemented SAP human resource management solutions to help accelerate their digital transformation journeys. SAP Korea believes that the rapidly growing number of customers utilising SAP SuccessFactors is leading to an increase in investments in the local market.
In an online press conference held on the 28th of April, SAP Korea CEO Lee Seong-yeol has highlighted that SAP SuccessFactors is used by more than 7,000 corporate customers globally. It has also been announced that businesses across different sectors in Korea — from large companies to small and medium-sized enterprises, not-for-profit organisations, and start-ups — have already introduced SAP human resource management solutions. This includes Doosan Group, KB Kookmin Bank, Hyundai Mobis, Amorepacific, Lotte Chemical, and Kakao Enterprise.
“As Korean companies have started to adopt cloud-based solutions in the past three years, our supply performance is growing rapidly this year and last year,” Lee shared.
Meanwhile, SAP SuccessFactors Domestic General Manager Park Se-Jin emphasised that SAP SuccessFactors is an integrated solution that effectively reflects the business needs of companies with flexibility and scalability supporting all aspects of HR. He further said:
“It is a global solution that can respond and is being used smoothly in Korea. We provide a stable and successful SAP SuccessFactors solution implementation and operation to our customers by establishing a support organisation made up of experts and implementation partners.”
Leveraging SAP Human Resource Management Solutions
SAP Korea also stated in the digital event that SAP SuccessFactors supports local payroll processing in more than 100 countries, including Korea. By strengthening its customised support for Korean companies, it has now established its position in the domestic HR solution market.
As the first company to introduce SAP SuccessFactors in the country, Doosan Group deployed SAP human resource management solutions to achieve integrated talent management, unify its HR processes, and support data-driven workforce decisions. According to the Korean global conglomerate, it has also built a Human Experience Management (HXM) platform to provide optimal experiences for employees by additionally applying Qualtrics’ experience management module.
Meanwhile, KB Kookmin Bank is also carrying out a project to implement an HR platform. It is the first commercial bank in the country to embrace SAP SuccessFactors’ cloud-based HR solution. A representative from KB Kookmin Bank said that they have selected SAP SuccessFactors solutions based on its global standard of HR process innovation and commitment to improving employee experience.
Furthermore, Hyundai Mobis has been utilising the SAP SuccessFactors Performance and Goals Solution since 2019 while Amorepacific, Lotte Chemical, and Kakao Enterprise are all working on additional HR digital transformation projects after the successful introduction of SAP SuccessFactors to their organisations.
SAP SuccessFactors’ solutions that actively promote HXM-centered technical support by reflecting requirements specific to domestic customers have also been discussed in the online conference. General Manager Park explained:
“The latest artificial intelligence (AI) machine learning education recommendation function implemented in English will be supported in Korean from the major update next month. In addition, requirements specific to domestic customers are actively reflected in the solution. We will support the functions necessary for Korean customers and support them so that they can be included in the SuccessFactors standard platform.”
‘Close the Employee Experience Gap’ Survey Results
In the online press conference, SAP Korea also revealed the results of the “Close the Employee Experience Gap” study that was commissioned by SAP SuccessFactors, Qualtrics, EY, and Forrester Consulting in February.
The global survey of 900 full-time employees and 900 HR decision-makers suggested that employee experience is beneficial to the entire corporate business. It has been indicated that the number of HR managers who say employee experience is the most important aspect of their HR strategy has nearly tripled over the last two years.
HXM provides differentiated experiences according to the way employees work, aiming to help improve work engagement and performance. Emphasising that HXM, which considers human resources as the center of an organisation, is the future of HR innovation, CEO Lee said:
“SAP SuccessFactors is the best solution for businesses with high resilience. It is meaningful to share insights on global experience management and introduce HR digital innovation strategies based on this.”
