Mumbai-based IT services, consulting and business solutions company, Tata Consultancy Services (TCS), has launched ignio for SAP ERP, an “intelligent virtual expert” to enable customers to run their SAP operations more simply and with reduced process errors.
Ignio, a cognitive automation solution for enterprise IT, has now achieved certified integration with SAP ERP solutions. The solution evolves an understanding of how customers use SAP ERP in their business operations, resulting in increased value to customers over time.
The solution reduces knowledge gaps across operational teams and technologies, resolves common errors affecting critical business processes and reduces the complexity associated with SAP Basis management.
“We’re seeing artificial intelligence manifest itself in new and interesting areas such as IT operations augmentation and optimisation,” said Dave Schubmehl, research director for cognitive/AI systems, IDC. “In particular, the continuous focus that ignio demonstrates to tackle IT challenges, such as support for SAP, will help to further advance the field of artificial intelligence in businesses.”
“Ignio is built to learn, resolve and protect a company’s enterprise IT infrastructure,” said Akhilesh Tripathi, head of global sales for software products, TCS.
“Many of our customers currently operate in an SAP environment. ignio for SAP will be able to leverage the business potential of assets provided by SAP solutions to improve the IT and business operations of current and future customer engagements.”
The solution provides full functional and technical relationship mapping, corrects typical business errors and prevents compliance issues before they occur. Ignio creates a blueprint that assembles knowledge from various SAP modules, establishing intelligence that enables it to both assess and address potential issues.
Pre-built knowledge of the end-to-end management of SAP includes SAP application maintenance, OS management and database management.
