After a successful 8 months as the country manager for Australia and New Zealand, Qualtrics promotes Brigid Archibald to regional managing director for the Asia Pacific and Japan (APJ) region. 

Citing Archibald’s impressive performance in Australia and New Zealand, CEO and co-founder Ryan Smith said he looked forward to seeing Archibald take over the continued rapid growth of Qualtrics across the APJ region:

“Since joining Qualtrics to lead our ANZ business Brigid has had an incredible impact. Her contributions have helped the region consistently exceed expectations and cement Qualtrics’ position as the leader in experience management. Qualtrics is relentlessly focused on helping organizations get back to business the right way by uncovering the insights they need, and we are incredibly excited to have Brigid lead the way in APJ.”

Qualtrics XM Growth in APJ Region

Qualtrics first opened its APJ regional headquarters in Sydney, Australia back in 2015. At the time the experience management company was serving 250 customers and only had a handful of employees. By 2016 though, this number significantly grew and surpassed 1,000 customers—resulting in three more offices and a data center opening in the country. As the demand for XM solutions in Southeast Asia and East Asia grew, offices in Singapore and Tokyo were opened in 2017.

After Qualtrics was acquired by SAP for $US8 billion in January 2019, Qualtrics APJ has become the fastest-growing market for the company. Today it serves more than 1200 customers, employs approximately 160 people, and has eight offices in Australia, New Zealand, Singapore, Japan, South Korea, India, Hong Kong, and Southeast Asia.

The rise of Qualtrics in the APJ region has been nothing short of remarkable. The XM solutions provider counts industry leaders Cathay Pacific, GOJEK, Samsung SDS, Fuji Xerox, Sony, Yamaha, Qantas, Chobani and Volkswagen Group Austalia as customers.

Part of its growth strategies in the region included significant and ongoing investments in expanding operations and expertise across APJ. In 2019, Qualtrics APJ doubled the size of its regional workforce. Several senior appointments were made in the same year: three appointments to its Research Services & Strategy team and two to its Employee Experience (EX) product.

Qualtrics’ recent partnership agreements with multinational professional services provider Ernst & Young (EY) and leading South Korean IT service provider Lotte Data Communication (LDCC) is another proof of the company’s commitment to accelerate the digital and XM transformations of businesses across the APJ region. 

With Archibald’s appointment as MD for Qualtrics APJ, the company expects that the support needed by businesses in the APJ region to improve experience management across the four pillars of business—customer, employee, brand, and product—will be further reinforced, strengthening Qualtrics’ position at the forefront of the experience management category even more.

Before joining Qualtrics in 2019, Archibald held positions at Salesforce, American Express, HP, Compaq, Digital Equipment Corporation, AT&T and NCR.

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Two weeks after the announcement of SAP’s free offerings to help businesses and the SAP community mitigate the impact of the novel coronavirus pandemic that has caused sourcing challenges, business travel disruption and shifting to remote work environments, once again, SAP has announced additional offerings and access to its select software solutions at zero cost. This time, the focus of the offerings is to address the global supply chain challenges that the company’s partners and customers are now up against.

The German company’s initiative aims to help businesses better manage and adjust to the changes that are happening inside their companies, with their customers, and with their supply chains through SAP Digital Supply Chain, SAP Ariba and Qualtrics solutions. Aside from helping companies easily identify and address potential supply chain disruptions even before they occur, these solutions also help identify alternative sources of supply and move goods efficiently and cost-effectively.

SAP’s new offerings at no cost include:

Planning as a service with the SAP Integrated Business Planning for Supply Chain solution 

Offered free for 90 days, this offering allows SAP partners to help customers leverage cloud to quickly load critical data and provide instant visibility to how demand is matched across a supply network. SAP will enable scenario planning to evaluate the supply chain impact, supply options and financial implications in cooperation with qualified channel partners. The supply chain solution allows customers to simulate demand shifts and the impact of production rate changes to eliminate bottlenecks and build stronger resilience.

This offer must be accepted on or before May 15, 2020.

Qualtrics Supply Continuity Pulse solution 

This is a new solution that is available and free for all companies. Qualtrics Supply Continuity Pulse, a combination of the procurement and experience management expertise of SAP Ariba and Qualtrics solutions, enables buyers to efficiently check-in with their suppliers, gain visibility into their and proactively analyse the overall risk associated with potential disruptions in their supply chains. It is an automated experience management solution (“XM Solution”) for soliciting and reporting on supplier feedback. This supplier feedback can be used to help identify:

· Potential supply constraints and jeopardised delivery timelines

 · Areas to optimise business continuity and recovery plans

 · Ways to collaborate with and assist suppliers to help them meet demand

This offer is valid for any Qualtrics account for up to three months. For those who do not yet have an account, opening one is offered at zero cost.

Last March, the co-CEOs Jennifer Morgan and Christian Klein addressed a heartfelt letter to the SAP Community shedding light on the uncertainties caused by the pandemic. They emphasised SAP’s commitment to ensuring its members, partners and customers’ health, safety, and livelihood as the company’s priorities.  Morgan and Klein said:

“Together we will persevere.”

This powerful statement was backed up by SAP’s free offerings and access to select solutions to ensure business continuity amid the global pandemic. Previously offered free solutions are:

Remote Work Pulse by Qualtrics

SAP Ariba Discovery

COVID-19 Pre-Screen & Routing by Qualtrics

TripIt Pro

SAP Litmos

Ruum by SAP

Aside from extending support to its business partners and customers, SAP has also increased its support to Social Sector partners globally. The ERP company established a €3 million COVID-19 Emergency Fund to support the urgent needs of the World Health Organisation (WHO), the CDC Foundation, and smaller nonprofits and social enterprises that work on the front lines serving local communities in crisis. 

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