Central Retail, a leading multi-format and multi-category retailing platform in Thailand, has been recently recognized by German tech giant SAP and Experience Management (XM) company Qualtrics for demonstrating customer experience (CX) leadership and capabilities leveraging retail technology. The Excellence in Next Generation Customer Experience Award was given to the retailing company for creating a next-generation CX program powered by Qualtrics CustomerXM, a world-leading, agile platform for customer experience improvement.

“With the new CX program from Qualtrics, Central Retail is best positioned to do so impactfully and sustainably, which helps the company get the insight and information they need to steer its business through changing and challenging times,” said Atul Tuli, Managing Director, SAP Indochina.

“Recognitions like the Next Generation Customer Experience Award are a testament to the relevance and value of Central Retail to customers as they are accelerating the development of next-gen omnichannel platform into a full-scale retail tech company.”

Commending his team for the outstanding recognition, Rasel Ahmed, VP, Group Head of CXM, Research and Insights, stressed:

“This award confirms that we, the team is having a transformative impact on the CXM space. We’re happy to have modern tools like Qualtrics in place to quickly adapt, scale, and respond to change. Ultimately rich customer journeys need to be based on a single source of connected truth.We’re focusing on the end-to-end experience because every interaction is an opportunity for us to provide value and create a competitive advantage.”

Next-Gen CX powered by Qualtrics CustomerXM

Central Retail CX transformation journey kickstarted in the last quarter of 2022 as a response to the evolving shopping patterns since the pandemic. The Thai company partnered with Qualtrics to create a next-gen omnichannel platform that would offer convenience and safety to customers. 

Leveraging Qualtrics CustomerXM, Central Retail rolled out an extensive customer experience program that captures customer feedback across multiple channels-including digital, contact center, and in-store- throughout the customer journey. Real-time insights accessible to the customer-facing team allow them to quickly resolve key issues and improve the overall buying experience.

Since implementation, Central Retail’s next-gen CX program has witnessed the following:

• Significant uplift in NPS scores – some brands triple their scores 
• Improvement in customer usage and retention year-on-year Automated workflows improved resolution times
• Central Retail Group’s omnichannel platform now represents 18% of the Group’s total sales

“At Central Retail, we are determined to be the best in everything we do for our customers, and over the last five years are proud to have built one of Thailand’s best omnichannel platforms,” said David Llamas, Chief Digital Officer, Central Retail Corporation Public Company Limited, or CRC. “To truly address the needs of our customers, it’s critical we can continually understand how they are thinking and feeling and take rapid, meaningful action on that feedback. We have seen a significant uplift in our core CX scores since the beginning of 2022, and as we continue on our journey to become Asia’s #1 retailer are proud to receive this recognition from our trusted and valued partners at SAP and Qualtrics.”

The CX leadership of CX Retail has been reflected in the company’s “10 billion baht investment in five digital strategies focused on supporting the Group’s ‘CRC Retailligence’ strategy.”

The post SAP, Qualtrics Award Next-Gen CX to Central Retail appeared first on InsideSAP Asia.

Heidelberg, Germany | Singapore, October 13, 2022 – EXA is an SNP company and leading provider of transformation solutions in financial management that focuses on the areas of operational transfer pricing and global value chains. Now, SNP has announced the launch of EXA’s next-generation Product Carbon Footprint solution: SNP PCF is a cradle-to-gate solution that builds a global bill of material for each product based on finance and logistics data from source SAP ERP systems. This allows to assign carbon emissions to the most granular level of activities such as procurement of each material from external suppliers as well as every value-added activity within the company.

Gerald Faust, MD & CEO, Asia Pacific Japan and Middle East, SNP, says,

“SNP PCF is a new milestone in the continued expansion of SNP’s software portfolio in the SAP environment, which already includes data transformation, data management and analytics. With the new solution, SNP is contributing to the world’s target of reducing the carbon footprint by 45 percent and achieving net zero by 2050.”

Divya Vir Rastogi, CEO and co-founder of EXA, adds, “there is an urgent need for manufacturers to address the challenge of decarbonisation. Proper carbon footprint determination and management not only happens at the level of single products, but down to the level of each individual material and production activity. Only then, carbon emissions can be assigned correctly and rolled up to the product level. While carbon emission values can be secured from suppliers or from LCA databases, companies can assign actual emission values to various activities. Most industry sectors struggle with getting reliable and verifiable data to build global bill of materials to quantify CO₂ emissions for their products. SNP PCF delivers the data they need and helps quantifying greenhouse emissions associated with products.”

About SNP

SNP is a world-leading provider of software for managing complex digital transformation processes. Instead of traditional IT consulting in the ERP environment, SNP offers an automated approach using specially developed software: The Data Transformation Platform CrystalBridge^(R) and the SNP BLUEFIELD^TM approach allow companies to restructure and modernize their IT landscapes much more quickly and securely as well as migrate to new systems or cloud environments more securely. This gives customers clear qualitative advantages while at the same time reducing their time and costs.

The SNP Group has around 1,300 employees worldwide. The company is headquartered in Heidelberg, Germany, and generated revenues of around EUR 167 million in the 2021 fiscal year. It serves multinational companies in all industries. SNP was established in 1994, went public in 2000, and has been listed in the Prime Standard segment of the Frankfurt Stock Exchange since August 2014 (ISIN DE0007203705). Since 2017, the company has been trading as a European company (Societas Europaea/SE).

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SNP’s data transformation platform CrystalBridge® and BLUEFIELD approach selected for series of S/4 transformations for Astra Group’s automotive companies

Heidelberg, Germany | Singapore | Jakarta, Indonesia, October 29, 2021 – SNP Transformations SEA Pte Ltd., a subsidiary of SNP Schneider-Neureither & Partner SE (the SNP Group), a world-leading provider of software solutions for digital transformation processes and automated data migrations, has completed a successful SAP S/4HANA go-live with a move to the Azure Cloud for PT United Tractors Tbk, the largest heavy equipment provider in Indonesia, in collaboration with PT Astra Graphia Information Technology (AGIT). Following this success, the Astra Group has selected SNP and AGIT for multiple SAP S/4HANA transformation projects this year.

United Tractors, a subsidiary of PT Astra International Tbk (Astra), one of Indonesia’s largest and leading business groups, was gearing up to expand its business by implementing a synergy-based and diversified business model in various business units. The associated digitalization involving the migration to the new SAP S/4HANA business suite with lower cloud operating costs was identified as a priority to support business growth, influence the company’s ability to adopt next-generation business processes, and enable it to make informed decisions quickly based on real-time insights. The need of the hour was a reliable, time-efficient and cost-saving approach, accommodating the highest flexibility regarding the coverage of data transformation requirements and with minimal downtime.

Lie Gunadi, Corporate Strategic and Technology Division Head, PT United Tractors Tbk, says, “As part of United Tractors’ digital transformation journey, the company planned to upgrade its existing ECC 6.0 (on-premises) to significantly improve its operations via a host of optimization strategies. A rapid implementation to move the core business system to S/4HANA and the cloud was imperative to manage demand for innovation, customization and transparent real-time analysis, ensuring business agility – an essential aspect for staying at the top in today’s increasingly intense market environment. Apart from resolving the data transformation challenges, SNP’s CrystalBridge^® and BLUEFIELD approach delivered as per United Tractors’ ambition for a leaner, higher-performance S/4HANA target system in Azure. A high degree of automation and reliability combined multiple projects simultaneously and reduced the data footprint with selective data migration, lowering TCO at minimal downtime and risk and achieving a single go-live within budgeted timelines. Thanks to SNP, we are on an accelerated path to becoming an agile intelligent enterprise.”

Gerald Faust, Managing Director and CEO, Asia Pacific and Middle East, SNP Transformations SEA Pte Ltd., adds, “SNP is delighted to be part of United Tractor’s strategic endeavor to become an intelligent enterprise with an automated and accelerated transformation to SAP S/4HANA as they transformed their data, business and systems from on-premises to Azure. In the wake of this success, SNP has been engaged to extend its proven expertise to more automotive and heavy equipment companies, dealing with Komatsu, Daihatsu, Toyota, Honda and others within the Astra Group. SNP’s approach supports business growth and paves the way for integrating emerging technologies including big data, embedded AI, in-memory HANA database and real-time analytics.”

Widi Triwibowo, President Director, AGIT, comments, “As a strategic IT arm of the Astra Group, we combined our expertise with SNP to significantly drive United Tractors’ operations, leading the industry through a host of digital, data transformation and cost optimization strategies with an outlook for business continuity and agility. SNP’s software-centric data transformation platform CrystalBridge^® and selective data migration approach BLUEFIELD, which flexibly combines the best of Greenfield (new implementation) and Brownfield (system conversion) approaches, offered a low-risk acceleration of the S/4HANA transformation to the Azure Cloud through automation and specialized data visualization. The proven, reliable methodology combined multiple projects – New GL, Business Partner and Unicode conversion – delivering clear advantages in terms of costs, system downtime and project runtimes.”

Together, AGIT and SNP are implementing a series of business-critical SAP S/4HANA transformation projects for the Astra Group of companies across the heavy equipment and automotive divisions in the region. Their collaboration focuses on business and IT transformation projects specific to SAP environments, providing a repeatable industry standard joint offering in the Astra Group and the Southeast Asian market.

To learn more download the Strategy Paper

About PT United Tractors Tbk

United Tractors is a subsidiary of PT Astra International Tbk (“Astra”), one of Indonesia’s largest and leading business groups with a network of services spanning various industries and sectors. Since September 19, 1989, United Tractors has become a public company by listing its shares on the Indonesia Stock Exchange (formerly the Jakarta Stock Exchange and the Surabaya Stock Exchange). Astra owns 59.5{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} of United Tractors, with the remaining shares owned by the public. Today United Tractors has developed into one of the major players in the domestic sector and industry, through five business pillars, namely Construction Machinery, Mining Contractor, Mining, Construction Industry, and Energy.

The construction machinery business unit, known as United Tractors, is the largest heavy equipment provider in Indonesia. As the sole distributor of Komatsu, UD Trucks, Scania, Bomag, and Tadano, United Tractors provides heavy equipment, trucks, cranes, and busses used in industrial construction, energy, mining, agriculture, forestry, as well as material handling and transportation. For more information visit: United Tractors.

About SNP

SNP is a world-leading provider of software for managing complex digital transformation processes. Instead of traditional IT consulting in the ERP environment, SNP offers an automated approach using specially developed software: The Data Transformation Platform CrystalBridge^(R) and the SNP BLUEFIELD^TM approach allow companies to restructure and modernize their IT landscapes much more quickly and securely as well as migrate to new systems or cloud environments more securely. This gives customers clear qualitative advantages while at the same time reducing their time and costs.

The SNP Group has around 1,600 employees worldwide. The company is headquartered in Heidelberg, Germany, and generated revenues of around EUR 144 million in the 2020 fiscal year. It serves multinational companies in all industries. SNP was established in 1994, went public in 2000, and has been listed in the Prime Standard segment of the Frankfurt Stock Exchange since August 2014 (ISIN DE0007203705). Since 2017, the company has been trading as a European company (Societas Europaea/SE). More information is available at www.snpgroup.com.

About PT Astra Graphia Information Technology (AGIT)

AGIT is a Digital Service Provider, presenting the concept of One Stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomerate in Indonesia that currently has 238 subsidiaries and affiliated companies with 7 business fields (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and Property). AGIT itself is 100{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} owned by PT Astra Graphia Tbk.

As a Digital Service Provider, AGIT has transformed its business not only focused on providing ICT infrastructure and application-related services but rather on what we refer to as One-Stop-Solutions on Digital Services, both in on-premises and cloud infrastructure models. We carry the concept of digitalize things, to help and assist our customers in digital transformation through the application of digital technology & digital solutions. We have four main pillars in our Digital Solutions Portfolio covering all the journeys required to undertake digital transformation ranging from Digital Strategy, Digital ICT Foundation, Digital Platforms and Digital Services. For more information, visit Astra Graphia Information Technology (ag-it.com).

This article is sponsored by SNP

The post Astra Group Accelerates Digitalization with S/4HANA, Cloud Transformations Led by SNP and AGIT appeared first on InsideSAP Asia.

Bangalore-based We-Storytellers has received the SAP Digital Marketing Service Bureau accreditation for delivering excellence in digital demand generation since its launch during the height of the pandemic in 2020. With the DMSB certification, the B2B marketing agency has now the capacity to extend its marketing services to SAP partner organisations to enable them to optimise their Marketing Development Funds (MDF) and strengthen their digital marketing strategy through engaging campaigns and lead generation programs, among many.

“We are immensely happy to be recognised and certified as SAP Digital Marketing Service Bureau (DMSB). Our thanks to all our clients and partners who trusted us with their stories, and our team who persevered to deliver nothing but the best in marketing communication. Team We-Storytellers is looking ahead to build stronger and wider alliances to deliver not just better business stories but optimal value for every dollar spent by our client,” We-Storytellers Founder Nidhi Mahesh and Business Partner Swati Sam said on the company’s LinkedIn account.

Delivering Expert-Level Marketing Services to SAP Partners

As a relatively young marketing enterprise, We-Storytellers has achieved remarkable success in a short period– starting as a two-member team to growing into a well-rounded team of marketing experts backed by a strong network of writers and designers. In partnership with over 20 global enterprises and senior executives, the company offers a unique blend of tech understanding, marketing expertise, and business storytelling. We-Storytellers’ clients include those from the IT Services, AI, Data Engineering, and Cybersecurity sectors.

“Our raison d’etre is to challenge the status quo and create a new narrative in B2B marketing communication. As a content-led organisation, we believe in organic engagement, reflecting the unique persona of each company and its leaders. In a cluttered and noisy market, we build differentiations with intent listening, meaningful conversation, and sustained dialogues,” said Mahesh, Chief Storyteller and Co-Founder.

Now accredited as an SAP digital marketing services partner, We-Storytellers is in a strategic position to support SAP partners’ digitalisation with:

• A content-first approach in delivering digital marketing backed by cumulative experience , thought leadership positioning, and employer branding expertise
• Access to the best marketing support with a specially curated Startup Marketing Kit that allows Startup SAP services partners to be market-ready in just 6 weeks
• Consultation service on positioning, messaging, and pitch concerning website creation, sales enablement as well as creation and management of their social media handles

Vasileios Stavrakas, Midmarket & Channel Marketing Manager, SAP ME South, explained that We-Storytellers was chosen for its exemplary business storytelling and excellence in demand generation. He added:

“In our journey of enabling and empowering our partner organisations with the best demand generation and marketing services, we are pleased to have We-Storyteller onboard.

“We are extremely excited to have We-Storytellers as a part of SAP’s Digital Marketing Services Bureau Network to help SAP’s partner organisations find new avenues for growth through business storytelling. Exciting times ahead!”, said Karina Keil, SAP DMSB Officer for EMEA South.

We-Storytellers has recently added solutions for social positioning of top executives, stakeholders or influencers engagement, employee communication, and employer branding on top of its marketing support services.

The post We-Storytellers Now Offers Services to SAP Partners appeared first on InsideSAP Asia.

Heidelberg, Germany | Singapore | Sydney, Australia, August 5, 2021 – Think180 Pty Ltd., a leading SAP Silver Partner headquartered in Australia, has signed a Silver Partnership deal with SNP Transformations SEA Pte Ltd., a subsidiary of SNP Schneider-Neureither & Partner SE (SNP SE), a world-leading provider of software solutions for digital transformation processes and automated data migrations, to license and distribute SNP software in the strategic and fastest growing Asia Pacific (APAC) region.

The alliance combines the business focused expertise of Think180’s SAP specialization with SNP’s software centric data transformation platform CrystalBridge® and selective data migration approach SNP BLUEFIELD, that flexibly combines the best of Greenfield (new implementation) and Brownfield (system conversion) approaches.

This will offer a repeatable factory tactic for accelerated SAP transformation in business-critical scenarios such as SAP S/4HANA, cloud migrations, mergers & acquisitions, carve-outs, interface discovery or operational transfer pricing amongst others. The packaged solution bundled with one-stop shop end-to-end software plus service aims to reduce enterprises’ total cost of ownership and offer a faster ROI on their projects in the region.

John Schultz, CEO, Think180, Australia, said, “We are excited to join forces with SNP’s automated software-based approach taking our SAP business enablement expertise to the next level in the Asia Pacific region. We have a long history of delivering our clients SAP solutions that transform business processes, drive new thinking, and utilize the latest technologies. Our partnership with SNP provides our valued clients with a new dimension of fast, secure and low-risk standardized SAP transformations, targeting the small and medium size enterprises segment apart from SAP’s general business and large enterprise segment in the region. With a full visualization of the entire SAP ERP system and flexible simulation of various SAP transformation scenarios through CrystalBridge®, we will be able to offer selective data and process optimizations and simultaneously combine multiple projects into a single go-live, thus ensuring faster ROI with minimal business disruption.”

In an official announcement, Gerald Faust, Managing Director & CEO, Asia Pacific and Middle East, SNP Transformations SEA Pte Ltd., added, “SNP’s strategic focus on the promising and fastest growing APAC region* in SAP transformations is reinforced with our partnership with Think180 Australia‘s proficiency in delivering clients’ business focused SAP solutions. Driven by our synergies for innovative software centric SAP transformations, our factory approach offers a simple, predictable, and reliable package designed to map diverse scenarios even with varying complexities. With our well-established successful competency in delivering several end-to-end SAP landscape transformation projects such as S/4HANA, Cloud migration, merger and carve-out in the APAC region with speed, agility, minimum downtime, reduced risk and costs, we are excited to work with Think180 for our clients on their journey to become an intelligent enterprise.”

Learn more in the whitepaper Remote Migration – Switch to SAP S/4HANA at any time

Source: *Asia-Pacific remains one of the fastest growing regions for wealth with 168,567 UHNWIs expected by 2025 (knightfrank.com.sg)

About Think180 Pty Ltd.

Think180 are SAP Asset, Work and Project Specialists, optimising your business through intelligent solutions and processes.

Using smart technology like machine learning, in conjunction with SAP technologies, Think180 uncovers intelligent solutions that drive indisputable process efficiencies. Our intelligent, 180-degree way of thinking allows us to solve all your challenges across work execution, asset management, project management, regulatory compliance, analytics, managed services and intelligent migrations and conversions.

We have been solving client challenges Australia wide for over twelve years. Our empathetic and highly-skilled team are totally understanding of your frustrations and will deliver an exceptional customer experience while solving the problem at hand.

For more information, visit: Think180 » SAP Silver Partner in Adelaide, South Australia

About SNP

SNP is a world-leading provider of software for managing complex digital transformation processes. Instead of traditional IT consulting in the ERP environment, SNP offers an automated approach using specially developed software: The Data Transformation Platform CrystalBridge^(R) and the SNP BLUEFIELD^TM approach allow companies to restructure and modernize their IT landscapes much more quickly and securely as well as migrate to new systems or cloud environments more securely. This gives customers clear qualitative advantages while at the same time reducing their time and costs.

The SNP Group has around 1,600 employees worldwide. The company is headquartered in Heidelberg, Germany, and generated revenues of around EUR 144 million in the 2020 fiscal year. It serves multinational companies in all industries. SNP was established in 1994, went public in 2000, and has been listed in the Prime Standard segment of the Frankfurt Stock Exchange since August 2014 (ISIN DE0007203705). Since 2017, the company has been trading as a European company (Societas Europaea/SE).

More information is available at www.snpgroup.com

This article is sponsored by SNP

The post SNP launches Strategic Alliance with Think180 Australia targeting the Asia Pacific SAP Market appeared first on InsideSAP Asia.

Heidelberg (Germany) I Singapore, July 29, 2021 – SNP Schneider-Neureither & Partner SE, a world-leading provider of software solutions for digital transformation processes and automated data migrations, signed an agreement today to acquire 100{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} of the shares in Datavard AG. The software and consulting company with around 170 employees specializes in transformations and data management in SAP landscapes and generated total revenues of around EUR 17.6 million in the 2020 fiscal year. The initial consolidation is expected to take place on August 1, 2021.

The acquisition of Datavard AG plays an important role in the implementation of SNP’s platform strategy, which allows companies to generate maximum value from their data transformation using just one software solution.

Gregor Stöckler, co-founder and CEO of Datavard AG, will join the Board of Managing Directors of SNP SE as the new Chief Operating Officer (COO). He will be responsible for the sales regions USA and UK-Ireland as well as globally for analytics, platform strategy, technology partners and partner marketing.

“With this acquisition, we are expanding our software portfolio to include Datavard’s solutions in the areas of SAP data management and analytics. In both the software and the consulting business, the two portfolios complement each other perfectly. Until now, SNP and Datavard have acted as competitors and partners in the market; in the future, we will use the newly gained strength from the merger of both companies to serve our customers and partners even more comprehensively,” says Michael Eberhardt, CEO of SNP SE.

Datavard has been active in the market for over 20 years and focuses on transformations and data management in SAP landscapes. In the area of transformation, Datavard supports companies in migrating to SAP S/4HANA, modernizing their analytics and data warehouse landscape, and carrying out mergers and acquisitions, carve-outs, and company splits. In the area of data management, Datavard offers solutions for data lifecycle management, business intelligence and analytics, and innovative cloud connectivity solutions that enable SAP customers to integrate and utilize SAP data in applications for artificial intelligence, machine learning and the Internet of things. Over 50 of the Global Fortune 500 and numerous DAX 30 companies are Datavard customers. In addition, the company has an outstanding partner network consisting of national and international players such as Accenture, AppDynamics, Google, Microsoft, SAP and more.

“We are very pleased to now be a part of the market leader for data transformation software solutions in the SAP world,” says Gregor Stöckler, founder and CEO of Datavard AG. “It opens up many new opportunities for our employees, customers and partners. SNP and Datavard have known and appreciated each other for many years as competitors and as partners. In addition, we are successfully collaborating in the “SAP S/4HANA Selective Data Transition Engagement” working group. Together, we will be able to support our customers and partners in their digital transformations even better.”

In addition to its headquarters in Heidelberg, Datavard has two large locations in Slovakia and a strong location in Switzerland. Furthermore, Datavard is also represented in the USA and Singapore in the Asia Pacific Japan region. “We are looking forward to welcoming the new employees, who will strengthen and expand our core business,” says Prof. Dr. Heiner Diefenbach, CFO of SNP SE.

From a regional perspective, Gerald Faust, Managing Director & CEO, Asia Pacific and Middle East, SNP Transformations SEA Pte Ltd., commented,” We are enthused about unifying our capabilities for end-to-end data migration offerings for the SAP eco-system in the strategic and fastest growing Asia Pacific Japan region. Our software platform centric and cultural synergies make us a leading provider for digital data transformation and data management resonating across all major markets.”

Financing

As consideration for the acquisition of all shares in Datavard AG, a cash component of around EUR 20 million and the issue of 173,333 new shares from a capital increase through contributions in kind are planned. An independent valuation has confirmed the appropriateness of the total purchase price. Taking into account Datavard’s double-digit growth expectations for the current year, the purchase price represents 15 times Datavard’s currently expected operating profit for 2021. The new shares will be issued indirectly to Gregor Stöckler and two additional shareholders of Datavard AG, and all three will remain with the company after the transaction. The shares issued will be subject to a 36-month lock-up period.

About Datavard

Datavard is an innovative provider of intelligent solutions and consulting services for SAP data management, SAP S/4HANA migrations, data warehouse modernization, legacy system decommissioning, SAP data integration, big data and system landscape transformations. As a trusted SAP partner with over 20 years of expertise, Datavard helps companies worldwide run their SAP systems leanly, efficiently and profitably. Datavard is headquartered in Heidelberg, Germany, with offices in EMEA, the US and Asia. For more information, visit www.datavard.com.

About SNP

SNP is a world-leading provider of software for managing complex digital transformation processes. Instead of traditional IT consulting in the ERP environment, SNP offers an automated approach using specially developed software: The Data Transformation Platform CrystalBridge^® and the SNP BLUEFIELD^TM approach allow companies to restructure and modernize their IT landscapes much more quickly and securely as well as migrate to new systems or cloud environments more securely. This gives customers clear qualitative advantages while at the same time reducing their time and costs.

The SNP Group has around 1,600 employees worldwide. The company is headquartered in Heidelberg, Germany, and generated revenue of around EUR 144 million in the 2020 fiscal year. It serves multinational companies in all industries. SNP was established in 1994, went public in 2000, and has been listed in the Prime Standard segment of the Frankfurt Stock Exchange since August 2014 (ISIN DE0007203705). Since 2017, the company has been trading as a European company (Societas Europaea/SE).

More information is available at www.snpgroup.com

Contact:

This article is sponsored by SNP

The post SNP Acquires SAP Data Specialist Datavard appeared first on InsideSAP Asia.

Qualtrics sealed a new partnership with a global leader in cloud customer experience and contact center solutions Genesys to revolutionise the customer journey by integrating engagement data with experience data. The alliance aims to deliver world-class customer service experiences at scale by connecting Qualtrics CustomerXM for Customer Care with Genesys PureCloud, a unified, all-in-one customer engagement, and employee-management software solution.

Sharing about the relevance of the solution in today’s changing customer behaviors, Tony Bates, CEO of Genesys, said:

“Digital transformation has changed the way consumers expect to engage businesses and they’re using the channels that offer the fastest path to what they want or need, and they expect total service. Successful companies are delivering personalized experiences with empathy at their core. With Qualtrics and Genesys, businesses can now orchestrate an empathetic customer service experience starting in marketing and spanning to sales and service interactions.”

The pandemic has changed the consumer landscape dramatically, forcing organisations to accelerate digital transformation efforts. In a recent study by Qualtrics XM Institute, over 75{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} of nearly 18,000 global consumers started new digital activities over the past year, which includes buying groceries, taking online courses, and availing of virtual medical consultations. 

In addressing the challenges related to limited face-to-face customer interaction, enterprises rely on intelligent technologies such as AI-powered chatbots and self-service resources to ensure they continue to deliver seamless customer service. Having visibility on customer’s experience data and acting on it enables enterprises to increase customer loyalty, decrease churn, and deliver truly personalised experiences at scale.

Zig Serafin, CEO of Qualtrics, said:

“As companies undergo a massive experience transformation, they need to understand the hearts and minds of their customers more than ever to deliver experiences that drive loyalty. The combination of real-time customer sentiment from Qualtrics with individual service history from Genesys helps companies take action to deliver incredible customer experiences at scale.”

Qualtrics and Genesys PureCloud Integration

The strategic partnership between Qualtrics and Genesys merges the two companies’ expertise in experience management and worldwide customer reach. Qualtrics, the world’s leading Experience Management (XM) provider and creator of the XM category, has tapped over 13,500 organisations around the world leveraging the Qualtrics XM Platform. 

Genesys pioneered Experience as a Service, harnessing the power of the cloud and AI, to help organisations of any size provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. Headquartered in California, the company’s global footprint spans North America, Latin America, EMEA, the UK, and the Asia Pacific.

Together, Qualtrics and Genesys’ integrated solution offers organisations the competitive edge to predict, understand, and act on customer issues to improve the support experience and keep consumers engaged in this always-on digital economy. With customised, role-based dashboards and automated action workflows, users can share insights effortlessly across the organisation.

Here are the capabilities of the solution:

• Deploy dynamic surveys based on 20+ attributes such as contact frequency, geolocation, and customer segments
• Automate alerts and actions based on defined thresholds for metrics such as CSAT, Customer Effort Score, or NPS
• Create new tickets based on actions triggered from customer feedback and assign owners
• Improve response rates by automatically surfacing survey problems like broken question logic, mobile compatibility, legal compliance issues, and even potential bias in survey question wording
• Connect systems with no coding required. This out-of-the-box solution only requires configuration and authentication

The Qualtrics and Genesys solution is available to customers on both the Qualtrics Marketplace and Genesys AppFoundry. 

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The COVID-19 pandemic has disrupted the global economy and world trade like never before, exposing supply chain vulnerabilities that left many companies grappling with solutions to help them accelerate supply chain transformation. SAP’s logistics and supply chain management solutions have been front and center of many organisations’ business strategies during the pandemic and in developing their supply chain road map.

SAP partners help ensure a successful implementation of mission-critical SAP applications, especially during these unprecedented times. Wipro, an SAP Global Services Partner since 2007 and one of the respected innovators in SAP supply chain management solutions, was recently recognised as a Leader in the IDC MarketScape: Worldwide Supply Chain SAP Ecosystems Services 2021 Vendor Assessment report.

A leading global information technology, consulting, and business process services company, Wipro emerged as a Leader in both quantitative and qualitative assessment of the characteristics and capabilities– the research’s two primary categories– that affect a vendor’s success in delivering supply chain management transformation for manufacturers and retailers. The Capabilities score measures vendor product, go-to-market, and business execution in the short term. The Strategy score measures the alignment of vendor strategies with customer requirements in a 3-5-year timeframe.

Simon Ellis, Program Vice President at IDC, said:

“Wipro’s business consulting capability focuses on building a unique roadmap for each customer’s enterprise digital journey, adding significant value. With processes that are underpinned by design-led transformation and focused on delivering business outcomes, Wipro is an ideal digital transformation partner.” 

Innovating with SAP Supply Chain Management Software

Wipro’s SAP portfolio offers end-to-end consulting, implementation, and application management for building an Intelligent Enterprise. Leveraging SAP’s supply chain management software, the company further developed a range of preconfigured solutions for supply chain processes, such as production planning, inventory management, sales & operations planning, and extended warehouse management to improve efficiency and resiliency.

In this particular report, IDC specifically analysed the 11 vendors’ offerings within the SAP supply chain management suite. Based on the IDC MarketScape model, below are the identified strengths of Wipro: 

• Consulting and process-mining capabilities, analytics, and business outcome-based approach
• Innovative services with technology capabilities built on machine learning (ML), blockchain, the Internet of Things (IoT), robotics, big data, and analytics in a supply-chain context
• Rapid deployment solutions and SAP supply chain–focused industry accelerators used across three key themes: applied intelligence, connected enterprises, and trusted networks
• Skilled and certified resources
• A dedicated supply chain practice and co-innovation relationship with SAP

“The pandemic exposed the vulnerabilities in global supply chains and many organizations have had to make quick transformation decisions, to manage risk and ensure seamless business continuity. Wipro understands these challenges, and remains committed to help enterprises modernize their supply chains and make their operations more resilient,” said Harish Dwarkanhalli, President, Applications & Data, iDEAS, Wipro Limited,” said Harish Dwarkanhalli, President, Applications & Data, iDEAS, Wipro Limited.

Aside from this IDC recognition, Wipro has also recently achieved the Leader rank in the NelsonHall NEAT vendor evaluation for SAP Cloud Migration Services in the Overall, Legacy Migration Capability, and S/4HANA Transformation Capability market segments.

The post Wipro Named Leader in SAP Supply Chain Management Software Implementation appeared first on InsideSAP Asia.

Heidelberg, Germany | Singapore | Bangkok, Thailand, June 16, 2021 – Nexus, a leading SAP consulting partner and reseller in Southeast Asia, has signed a Silver Partnership deal with SNP Transformations SEA Pte Ltd., a subsidiary of SNP Schneider-Neureither & Partner SE (the SNP Group), a world-leading provider of software solutions for digital transformation processes and automated data migrations, to license and distribute SNP software in the fast-growing Indochina market in Asia. The alliance will focus on SAP^® S/4HANA and SAP move to cloud transformations, among others.

The partnership has also successfully launched a strategic SAP transformation project with HomePro, a large home improvement retailer in Thailand. Nexus and SNP’s automated software approach powered by CrystalBridge^® is the key driver in HomePro’s digital transformation strategy to move to SAP Suite on HANA with the near-zero downtime methodology in just a few months – achieving HomePro’s business goals as an innovative leader in the retail industry in the region. The SAP data and landscape transformation is projected to provide a stable and flexible foundation platform to support HomePro’s growth, delivering an upgrade with minimal impact to the business while empowering real-time data analytics and omni-channel capability.

Padoongkiat Apichaidejudom, Chief Executive Officer, Nexus System Resources Company Limited, Thailand, said, “We are excited that together with SNP’s automated software-based approach, we can deliver fast, secure and low-risk SAP projects to our customers. With a visualization of the entire SAP ERP system and flexible simulation of various SAP transformation scenarios through CrystalBridge^®, we are able to offer real-time analytics, selective data and process harmonization, and the ability to minimize the cloud and data footprint, thus ensuring faster ROI with minimal business disruption.”

In an official announcement, Gerald Faust, Managing Director & CEO, Asia Pacific and Middle East, SNP Transformations SEA Pte Ltd., added, “SNP’s strategic focus on Indochina is driven by Thailand’s 4.0 strategy and digital transformation (DX) master plan to promote and support innovation and higher technologies. We are pleased to formalize our existing go-to-market collaboration with Nexus, equipped with proven experience and a strong understanding of this market. We are enthused to offer our end-to-end software-driven solutions to enterprising organizations and digitally driven retail industries such as HomePro to address their challenges related to data transformation. Our CrystalBridge^® software with the near-zero downtime methodology simplifies complex projects such as the move to SAP S/4HANA or the cloud, mergers and carve-outs fully remotely and has stirred up keen interest in our engagements with the Indochina customers on their journey to become an intelligent enterprise.”

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About HomePro

The Company was established with objective to operate a retail business in home improvement segment by selling goods and providing complete range of services related to construction, addition, refurbishment, renovation, Home Makeover, improvement of buildings, houses and residential places through One Stop Shopping Home Center under the trade name of “HomePro” which is the Company’s trademark.

For more information visit: HomePro | No.1 Home Improvement Center in Thailand

About Nexus

Established since 1999, NEXUS is an enterprise business solutions company with a proven track record in helping our customers digitally transform their business by integrating processes, technologies and people in the most seamless and cost – effective manner.

As a reseller of SAP, BlueYonder and MuleSoft solutions, we provide end-to-end services including business consulting, solution architecture design, project management and implementation, solution enhancements, and support and maintenance services to organizations running enterprise solutions as their strategic IT platform.

For more information visit: www.nexus-sr.com

About SNP

SNP is a world-leading provider of software for managing complex digital transformation processes. Instead of traditional IT consulting in the ERP environment, SNP offers an automated approach using specially developed software: The Data Transformation Platform CrystalBridge^(R) and the SNP BLUEFIELD^TM approach allow companies to restructure and modernize their IT landscapes much more quickly and securely as well as migrate to new systems or cloud environments more securely. This gives customers clear qualitative advantages while at the same time reducing their time and costs.

The SNP Group has around 1,600 employees worldwide. The company is headquartered in Heidelberg, Germany, and generated revenues of around EUR 144 million in the 2020 fiscal year. It serves multinational companies in all industries. SNP was established in 1994, went public in 2000, and has been listed in the Prime Standard segment of the Frankfurt Stock Exchange since August 2014 (ISIN DE0007203705). Since 2017, the company has been trading as a European company (Societas Europaea/SE).

More information is available at www.snpgroup.com

This article is sponsored by SNP

The post Nexus Thailand and SNP Win HomePro Deal in a Strategic Alliance for the Indochina SAP Market appeared first on InsideSAP Asia.

Today, digital health has become part of many healthcare organisations’ growth strategy in delivering patient care in a more efficient and personalised manner. In a recent report from Statista, the digital health market size is forecasted to increase nearly six times in size by 2026 to nearly 640 billion U.S. dollars, with an expected CAGR of 28.5 percent from 2020 to 2026.

Qualtrics, the leader in customer experience, recognises the role of digital health today, especially with the growing need for organisations to adapt to evolving patient expectations and healthcare challenges. Following its successful trading launch in Nasdaq, SAP’s Experience Management (XM) unit has now released its latest healthcare solution, Qualtrics Health Connect to help organisations enhance the patient experience. 

Qualtrics Health Connect is an automated integration that connects Electronic Medical Record (EMR) systems directly to the Qualtrics XM Platform. This integration significantly cuts down the time healthcare practitioners spend on accessing EMRs for critical patient information such as medical history, test results, among others. Above all, Health Connect’s intelligent technology provides essential patient insights like the experience and emotions they go through during a treatment plan, which EMRs simply cannot provide. 

Sharing about this recent product development, Patty Riskind, Head of Global Healthcare at Qualtrics said:

“Greater interoperability between experience data and EMR operational data will empower clinicians to deliver more personalised and compassionate care to every patient. With Health Connect, healthcare providers can customise and personalise outreach to patients, gaining unique and relevant insights about individual care experiences.” 

New Technology for Healthcare

Over 400 hospitals and health systems around the world rely on Qualtrics’ healthcare solutions that are built on the Qualtrics XM Platform. Through the years, the XM platform has maintained the highest security certifications including ISO 27001 and FedRAMP.

Health Connect is another Qualtrics solution that solidifies the company’s thrust on managing and securing sensitive data. The new healthcare technology is an HL7 (Health Level 7) integration that securely connects Qualtrics XM platform to EMRs such as Epic, Cerner, Allscripts, Athena, and many more– allowing healthcare and public health providers to seamlessly automate patient experience data flows. HL7 allows standardisation of different healthcare systems enabling the exchange and retrieval of sensitive patient information across different systems. 

The new integration instantly and securely extracts data from EMRs and streamlines administration throughout the patient experience journey. Health Connect automatically triggers patient experience surveys based on criteria from patient events including demographics, clinical condition, procedure, or attending healthcare provider. It then populates the experience data back into the system of record for providers to take action. Ultimately, Qualtrics Health Connect help caregivers take patient-centred actions and deliver personalised experience that exceeds expectations.

Qualtrics Health Connect integration offers the following benefits:

• Actions and workflow automation by allowing the exchange of sensitive patient information and experience data between Qualtrics and EMRs without manual or SFTP uploads.
• Improve patient experience at every touchpoint– from primary care to lab work to the emergency room
• Activate the frontline by providing them populated patient experience data to allow them to deliver a more personalised patient care 

Health Connect adds to Qualtrics’ list of Customer Experience solutions for healthcare such as Health Insurance Customer Experience, Urgent Care Clinic Customer Experience, and Patient Customer Experience.

The post Qualtrics Debuts New Technology for Healthcare appeared first on InsideSAP Asia.