Qualtrics’ new technology for healthcare, Health Connect, is a new addition to the list of comprehensive healthcare and patient care management solutions the leading XM company offers.
Today, digital health has become part of many healthcare organisations’ growth strategy in delivering patient care in a more efficient and personalised manner. In a recent report from Statista, the digital health market size is forecasted to increase nearly six times in size by 2026 to nearly 640 billion U.S. dollars, with an expected CAGR of 28.5 percent from 2020 to 2026.
Qualtrics, the leader in customer experience, recognises the role of digital health today, especially with the growing need for organisations to adapt to evolving patient expectations and healthcare challenges. Following its successful trading launch in Nasdaq, SAP’s Experience Management (XM) unit has now released its latest healthcare solution, Qualtrics Health Connect to help organisations enhance the patient experience.
Qualtrics Health Connect is an automated integration that connects Electronic Medical Record (EMR) systems directly to the Qualtrics XM Platform. This integration significantly cuts down the time healthcare practitioners spend on accessing EMRs for critical patient information such as medical history, test results, among others. Above all, Health Connect’s intelligent technology provides essential patient insights like the experience and emotions they go through during a treatment plan, which EMRs simply cannot provide.
Sharing about this recent product development, Patty Riskind, Head of Global Healthcare at Qualtrics said:
“Greater interoperability between experience data and EMR operational data will empower clinicians to deliver more personalised and compassionate care to every patient. With Health Connect, healthcare providers can customise and personalise outreach to patients, gaining unique and relevant insights about individual care experiences.”
New Technology for Healthcare
Over 400 hospitals and health systems around the world rely on Qualtrics’ healthcare solutions that are built on the Qualtrics XM Platform. Through the years, the XM platform has maintained the highest security certifications including ISO 27001 and FedRAMP.
Health Connect is another Qualtrics solution that solidifies the company’s thrust on managing and securing sensitive data. The new healthcare technology is an HL7 (Health Level 7) integration that securely connects Qualtrics XM platform to EMRs such as Epic, Cerner, Allscripts, Athena, and many more– allowing healthcare and public health providers to seamlessly automate patient experience data flows. HL7 allows standardisation of different healthcare systems enabling the exchange and retrieval of sensitive patient information across different systems.
The new integration instantly and securely extracts data from EMRs and streamlines administration throughout the patient experience journey. Health Connect automatically triggers patient experience surveys based on criteria from patient events including demographics, clinical condition, procedure, or attending healthcare provider. It then populates the experience data back into the system of record for providers to take action. Ultimately, Qualtrics Health Connect help caregivers take patient-centred actions and deliver personalised experience that exceeds expectations.
Qualtrics Health Connect integration offers the following benefits:
- Actions and workflow automation by allowing the exchange of sensitive patient information and experience data between Qualtrics and EMRs without manual or SFTP uploads.
- Improve patient experience at every touchpoint– from primary care to lab work to the emergency room
- Activate the frontline by providing them populated patient experience data to allow them to deliver a more personalised patient care
Health Connect adds to Qualtrics’ list of Customer Experience solutions for healthcare such as Health Insurance Customer Experience, Urgent Care Clinic Customer Experience, and Patient Customer Experience.
