According to SAP, an intelligent enterprise connects experiences (X-data) and operations (O-data) using experience management (XM) solutions, a business technology platform, and a suite of applications that harness technologies such as cloud computing, artificial intelligence (AI), machine learning, the Internet of Things (IoT), advanced analytics and blockchain.

Now that the world is facing a mammoth crisis that has impacted all aspects of our lives and has changed the way we consume products and services, staying relevant and achieving higher-value outcomes has never been of utmost importance for businesses. Becoming an intelligent enterprise—one that possesses the capabilities to deliver the best value across all business aspects—is the key to achieving this.

This transformational journey rests upon support from highly-engaged employees who are the center of the creative efforts needed to achieve this goal. It’s no secret, organizations that deliver great employee experiences are more able to provide exceptional customer experiences that drive business success.

Below, we take a look at the latest SAP Endorsed Apps from partners that provide solutions in transforming an organization’s workforce to achieve better business results, outperform the competition, and improve organizational agility.

Guardian from AlertEnterprise

This solution works with the SAP Cloud Platform and SAP SuccessFactors. The system automates and streamlines the security, safety and data privacy component of an employee’s hire-to-retire journey. To help employees focus on tasks that matter most and improve overall productivity, the solution offers the following features:

• automated self-service portals for employees, non-employees, and visitors
• automated onboarding badge request and approvals for new hires
• compliance and policy automation and active enforcement

Guardian also offers health and safety solutions to address COVID-19 and effectively manage workspace access of high-risk individuals as well as COVID-19 positive and symptomatic employees—helping employees feel more secure and at-ease in returning to work.

• COVID-19 Health and Safety Access Governance Module – features self-attestation and health reporting and allows HR to manage badge access of employees
• COVID-19 Health and Safety Intelligence Module – uses analytics and features a social distancing violation dashboard and location heat map to track cases of confirmed or potentially exposed individuals

JobPts – Recognition and Rewards

This SAP Endorsed App from Semos Cloud aims to enhance company culture, improve employee retention, and provide exceptional employee experience through a flexible recognition and rewards program.

Noteworthy employee moments such as becoming a new hire, completing onboarding, completing a project or closing a new deal, personal achievements such as promotions, referrals and achieving new skills or initiating a new innovation—these are all important moments in an employee’s work-life that need to be recognized. By showing appreciation that employees deserve, a company can keep its workforce engaged and committed to its goals and vision, thereby improving overall organizational morale and productivity.

JobPts software offer a robust and flexible standard solution that creates recognition engines directly within SAP SuccessFactors. It also offers configurable recognition & rewards solutions based on a company’s needs, goals and current internal process.

Censia Talent Intelligence Platform

The software solution uses AI and predictive analysis and multidimensional ideal candidate models to form the ideal candidate attributes for each job. By leveraging data science and predictive capabilities that model and source the most qualified candidate for a job role, HR personnel become more efficient in recruiting individuals, opening up workforce capacities and eliminating manual work for HR teams.

Censia Talent Intelligence integrates and complements the functionality of SAP SuccessFactors Recruiting. Censia CEO and co-founder, Joanna Riley has said that Censia’s platform integration with SAP SuccessFactors is a game-changing differentiator in HCM that equips a business in transforming into an intelligent enterprise:

“Our collaboration allows us to deliver talent intelligence to predictively match global talent data and predict the best hires for global enterprises. It also represents an opportunity to expand Censia’s footprint by enabling businesses worldwide to instantly identify and hire the best talent for every role in their organization.”

Eightfold Talent Intelligence Platform

Another recruiting platform that integrates with SAP SuccessFactors, the Eightfold Talent Intelligence Platform uses deep learning AI to improve talent acquisition processes such as recruiting, internal mobility, candidate experience, diversity, upskilling and reskilling, and career planning.

Businesses that use Eightfold’s platform are able to react efficiently to organizational needs through the reskilling of current employees. Providing employees with the opportunity to gain new skills in the workplace is a great motivator that can help a company increase employee retention and improve organizational agility.

The platform also has a feature called Career Planner. This provides employees with learning recommendations and relevant courses in SAP SuccessFactors Learning to help widen their skills and confidently pursue their desired career paths.

The post SAP Endorsed Apps: EX Solutions for Intelligent Enterprise Transformation appeared first on InsideSAP Asia.

The SAP Endorsed App initiative is an invite-only program that consists of three specified tests:

• integration certification tests
• cloud quality check
• static security code scan

SAP ICC analyzes the application code and makes tailored recommendations to further enhance and optimize the partner solution. Solutions that achieve the SAP Endorsed App certification gain a competitive edge that denotes a value-added functionality, a smooth integration, and a secure investment for SAP customers.

Currently, there are nine SAP Endorsed Apps available on the SAP App Center. These applications focus on providing innovative business solutions for improving customer and employee experience—factors that are increasingly becoming more relevant in today’s uncertain economic climate. With business operations disrupted, social norms and customer behavior rapidly changing, organizations need to fast-track their digital transformation to better meet demands and stay relevant.

This first part of our SAP Endorsed Apps feature series discusses the solutions made for customer experience management.

Mediafly Sales Enablement & Content Management Platform

This sales enablement software works with SAP Sales Cloud and SAP Service Cloud. The solution allows businesses to deliver dynamic and highly-valuable sales interactions even when there is no Wi-Fi. It features a multi-faceted Evolved Selling toolset that helps businesses present content and materials for any product more effectively, market more efficiently, and measure impact, before, during and after every sales meeting.

The Evolved Selling toolset provides dynamic content control and access, making a company’s marketing content and sales materials easier to find, send, assemble and track which increases alignment, efficiency and effectiveness of sales and marketing processes. Storytelling and creating an interactive customer experience is achieved through customized presentations based on a potential customer’s interests. To support the sales process and empower the sales team, useful insights and data are delivered—saving a company time spent in meeting preparations and allowing for quicker sales closing times.

Optimized Dynamic Pricing

This tailored SaaS solution integrates with SAP Commerce Cloud and enables SAP customers to quickly and confidently respond to rapidly changing market conditions, especially now with the economy highly-impacted by the COVID-19 crisis. The SAP-endorsed app from Price f(x) offers the following features for businesses to achieve and maintain pricing excellence, improve customer and product segmentation, increase customer demand, and optimize cash flow:

• utilizes machine learning technology to calculate prices in real-time 
• powerful analytic capabilities to regularly monitor price changes, market reactions, and revenue, margin, and volume improvements
• works with multiple backend systems, terabytes of data, millions of transactions and historical price points 

MyWave.AI Intelligent Personalization Platform

The intelligent customer relations management (CRM) platform allows businesses to gain a personal relationship with each individual customer at scale through the use of artificial intelligence, personal data and proactive automation. The solution leverages investments made on operational data and experience data to deliver better and improved sales outcomes. Features and benefits include:

• Intelligent Personalization for every customer, resulting in increased business revenue and net promoter score (NPS)
• delivers Precision Offers based on customer preferences, intents and transactions history 
• equips customer service agents with highly-personalized information on each individual customer, enabling them to improve the customer experience journey

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