Financial management is crucial in any business. It keeps the operation moving, and it can also dictate where the business is headed. However, it is not an easy task. To provide a digital solution that will ease financial management difficulty and raise customers’ compliance capabilities up to par, Oversight and VATBox joined as part of the SAP Concur solution extensions suite.

Monitoring Spend and Risks with SAP Concur and Oversight

Oversight combines their expertise in AI-powered spend management and risk mitigation with SAP Concur’s intelligent technology with a new solution called Concur Detect by Oversight that will give comprehensive details on financial analysis in a simplified way.

Concur Detect by Oversight focuses on:

• Monitoring expense risks and detecting their origin to address them promptly, providing early mitigation.
• Identifying and controlling suspicious spending and fraudulent schemes, enabling the practice of compliance within businesses.
• Analysing expense pre-and post-payment, preventing companies from committing errors and overspending, overall achieving positive compliance.

Terrence McCrossan, CEO of Oversight comments:

“Oversight’s risk-based auditing approach is widely adopted by leading enterprise organisations, and our expanded SAP Concur relationship will continue its momentum. We look forward to supporting spend management and cash flow optimization initiatives of other enterprise organisations while reaching new mid-market and global organisations.”

VAT/GST Recovery and Regulations Compliance with Concur Tax Assurance by VATBox

Challenges in tax compliance arise due to its inherent complex characteristics. With the drastic changes brought on by the global COVID-19 pandemic, it has only become more sensible for business enterprises to look for intelligent finance digital solutions that will help them adapt and accelerate their digital transformation journeys.

With the mission to empower financial professionals in making strategic decisions, VATBox is a key leader in Value Added Tax (VAT)/Goods and Services Tax (GST) compliance. The joint solution, Concur Tax Assurance by VATBox offers a strategic way of simplifying tax compliance and financial recovery.

The SAP Concur solution extension offers:

• Positive compliance by boosting data integrity in compliance with global VAT regulations enabling a good end-to-end process that can address errors right away.
• Complete Data-Gathering to create a more comprehensive analysis for VAT compliance and recovery. This not only includes expense type and amount verification but also its eligibility, breakdown of multiple items for varying VAT/GST rates, and identification of duplicates and incomplete data.
• Profit Enhancement by screening for eligible transactions and consolidating data from multiple sources to authenticate the information and check for VAT reclaim eligibility.
• Modernised Operational Efficiency by providing a standardised way of aggregating multiple data sources into a unified digital workflow, making it easier to identify, use, and manage data.

Concur Detect by Oversight and Concur Tax Assurance by VATBox are now available for digital discovery and purchase at SAP Concur’s App Center.

About Oversight

Oversight is an American provider of spend management technology based in Atlanta, Georgia that works with many of the world’s most innovative companies and government agencies to digitally transform their spend audit and financial control processes.

The company is included in Georgia’s “Top 10 Innovative Companies of 2020” and was awarded a “Top Workplaces 2020, National Standard” honor by The Atlanta Journal-Constitution.

About VATBox

VATBox is headquartered in Amstelveen, Noord-Holland, Netherlands. The company offers cloud-based technology that automates value-added tax recovery and compliance. Geared toward businesses, its solutions offer full automation and complete control to grant higher returns.

VATBox’s fully patent protected portal has been recognised by prestigious programs of industry giants such as the Citi Bank Accelerator, Finovate, MasterCard’s Accelerator, and the Red Herring Europe Top 100.

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Many industries have been hit hard by the pandemic and have not been able to find their footing—waiting for the opportunity to resume operations and return to normal. But the reality is that normalcy will not be the same even as restrictions are lifted. Demand, consumer behavior and confidence are already significantly changed. Many consumers are still wary of venturing too far from home, and economies are increasingly dependant on mobile services to accommodate a new socially distanced society.

As the top mobile service providers in Southeast Asia, Grab and Gojek are both at an advantage in this new pandemic economy. In Singapore, both companies were tapped by government authorities to provide support to help reduce the transmission of the virus.  

Moreover, both Grab and Gojek turned their strategies to focus on supporting employees and improving experience management tactics to ensure business continuity despite the crisis and turmoil. Grab’s partnership with SAP Concur Expense and Gojek’s partnership with Qualtrics CoreXM have allowed both companies to play key roles in moving people seamlessly and meeting new consumer demands and needs.

Grab + SAP Concur Expense Solutions

Grab’s platform includes mobile service options for convenience, safety, and reliability. The company employs 2000 internal employees and more than a million drivers on its network. It currently offers services in Singapore, Malaysia, the Philippines, Thailand, Vietnam, Myanmar, and Cambodia.

To help employees and drivers focus on providing exceptional services and drive the Grab business forward, the tech company had to enhance employee experience by automating its expense management system. Previously, the process was very complicated: drivers had to collect receipts every end of the month and track and input those receipts manually. Additionally, its finance team was burdened with tedious administrative processes in managing expenses and reimbursements. To resolve this, Grab turned to SAP Concur Expense solutions.

The choice to partner with SAP Concur was made because Grab wanted a partner that was very similar to its innovative thinking and cloud-focused strategy. Additionally, with SAP, many pain points were minimized in terms of system maintenance and implementation, and the company was able to automate a lot of processes.

Grab’s IT team collaborated with Concur services and was able to finish integrations within 3 months. SAP Concur provided complete knowledge transfer and comprehensive documentation so that Grab drivers could get started on the service quickly. With the integrations in place, the company’s finance team can ensure that reimbursements are made consistently and promptly.

According to Alex Tran, Head of Marketing and Operations for Grab, using Concur applications has been a delightful experience for employees: drivers can easily implement receipts onto the software, while the finance team have significantly reduced the hours required to handle the entire expense management process end-to-end.

With SAP Concur Expense soltuions, Grab was able to enhance employee experience management and provide relevant support to employees. This resulted in increased productivity, lowered costs, and overall improved business operations that allowed the company to thrive amidst the pandemic.

Gojek + Qualtrics XM

Gojek first started as a motorcycle ride-hailing call center in Indonesia, but has now evolved into a leading tech company providing multi-services platform with more than 20 services for millions of users across Southeast Asia. It operates in 204 cities across the region and currently has around 5,000 employees across Indonesia, Singapore, Thailand, and Vietnam.

To scale and support the company’s rapid growth in the region, Gojek partnered with SAP-acquired Qualtrics and selected EmployeeXM and ResearchCore solutions to further understand its customers and employees—a key factor in the company’s ambitions to expand operations and reinforce competitive advantage.

With the Qualtrics XM solutions, Gojek was able to turn real-time insights into actions to provide the necessary support needed by employees during these uncertain times.

Gojek’s co-CEO Andre Soelistyo said that the company’s priority during the pandemic is to ensure customer satisfaction and help employees effectively navigate through the crisis. 

The company implemented several noteworthy measures to support its drivers:

• loan payment relief on motorcycle and car credits 
• low-interest loan program
• income assistance for driver partners undergoing quarantine and diagnosed with COVID-19
• increased rebates ranging from 60{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} to 100{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} for commission fees
• $30,000 in FairPrice Online e-vouchers to help with living expenses of eligible drivers
• access to medical masks, hand sanitizer, and vehicle disinfectant through the Gojek Safety Center
• providing educational content on health protocols in drivers’ in-app notifications
• distribution of affordable meals

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itelligence AG, a full-service provider for SAP business software, has strengthened its partnership with the German ERP company SAP by implementing SAP Concur solutions for travel management in Asia and Europe. This development enables intelligence to offer consistent service quality in these strategic regions.

Norbert Rotter, itelligence AG CEO, said:

“In light of the growing commercial demand for solutions in the area of software as a service, the portfolio from SAP Concur is of great strategic importance for itelligence.”

“We follow SAP’s Intelligent Enterprise approach. With this background, itelligence figures once again among the top providers and pioneers in the consulting sector,” he added.

The partnership between SAP and itelligence for SAP Concur implementations were limited to Europe until this announcement. India, Singapore, Malaysia, and the Philippines and other wide parts of Asia have been leveraging SAP Concur solutions since January 2020.

“We are proud to be able to support our national and international customers in transforming and optimizing their business travel management processes in all important core countries,” expressed Uwe Bohnhorst, itelligence AG COO.

As a globally successful consulting company, itelligence houses SAP experts in SAP Concur solutions implementation who can provide customers globally with consistent quality through the corporate network. Through itelligence, global players and SMEs with global operations alike will be able to integrate their solutions across the SAP Concur platform. 

itelligence, one of the largest SAP Concur partners in the world, is now able to offer a combination of SAP applications that enables cost management across different business areas – from purchasing and human resources to all the steps involved in requesting, approving, booking, and accounting for business trips with SAP Concur. SAP Concur solutions also champion efficiency in the field of HR Management, more so adding greatest value, when the cloud portfolio is utilised in conjunction with SAP S/4HANA, procurement solutions from SAP Ariba and SAP SuccessFactors cloud solutions. 

About itelligence AG

Germany-based itelligence AG is part of the global SAP Platinum Partner NTT DATA Business Solutions Group together with NTT Data Business Solutions APAC . NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes in a countrywide operation or multinational scale. The enterprise has over 9,000 SAP experts across 29 countries, an undisputed leader in SAP S/4HANA with about 500 SAP HANA clients and over 300 SAP S/4HANA clients.

itelligence supports SMEs and large enterprises’ digital transformation through a range of services including IT strategy and transformation consulting, software deployment and implementation, as well as application management and managed cloud services. itelligence has been working with SAP since 1993 building a strong relationship, delivering unparalleled service to customers and ensuring customers get the most of SAP solutions. In 2018, itelligence AG has achieved Partner Centre of Expertise (PCOE) certification from SAP.

The consulting company has added Amazon Web Services (AWS) to its partner network enabling a comprehensive delivery of global IT and business services with the flexibility and cost-efficiency of SAP-related hybrid cloud technology.

itelligence generated about 1 billion euros in total revenues in 2019.

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Andy Watson, Senior Vice President & General Manager of SAP Concur Asia Pacific Japan and Greater China said,

“APJ and Greater China is an important region for SAP’s core business. With the rapid economic development and pivoting of global businesses, this region is poised to expand even further as the largest business travel spending region globally.”

He expressed that he is honored to deliver SAP Concur solutions in the region to help businesses simplify and manage the complexities of a growing travel cost component while ensuring compliance and duty of care for their employee.

In a recent article by TechBarrista, Watson’s “Decluttering Your Business Travels” is compared to transforming a chaotic home into a neat abode that sparks joy with reference to the KonMari Method. He said that with the right methods and technological ingenuity, it’s possible to turn business travel from pain to pleasure.

Business travelers simply need less time doing multiple tasks so they can focus on their agenda, be it attending a conference, visiting their HQ or closing a deal.

SAP Concur helps organizations and business travelers in the following aspects:

Enhanced Mobility and Efficiency

The SAP Concur solutions are accessible on a smartphone or on a tablet, even on the cloud to deliver an effortless experience for employees and total transparency into spending, helping organizations of all sizes, industries, and locations run better.

“This integration ability lets travelers save time on bookings and leverage a B2C experience while staying within the policy needs of their company. These features are particularly attractive for millennial travelers. And that’s an important demographic for corporates and travel companies to cater to,” explained Watson.

According to UNWTO World Tourism Barometer, Asian millennials spend on international travel is expected to increase by 1.6 times to US$340 billion by 2020. In Singapore, Expedia found that 84{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} of millennials travel at least once a year, higher than baby boomers (73{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22}) and Generation X (82{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22}).

Better Visibility

The SAP Concur connected travel and expense, allowing organizations to get a new level of visibility into spending – before, during and after the trip was completed.

Watson said that the Finance Team also benefits from the data of employees’ bookings across multiple channels giving them more visibility and greater insights, so they can apply policy on direct bookings and better manage compliance and approvals as well as anticipate needs, predict challenges, identify opportunities on the fly, and tackle everything from taxes and compliance risk to mobile phone expenses and fraud.

Going Paperless

With SAP Concur, pictures of paper receipts or e-receipts for reimbursements can now be submitted instantly. By automating the expense management process, SAP Concur would make expense reporting a whole lot easier for employees and get them reimbursed faster, saving companies time and money.

“Without doubt, technology can free employees of the mundane hindrances of travel, giving them a clear mind to get their business done. With business travel within Asia growing at twice the pace of the rest of the world, China being the world’s largest business travel market, and India and Indonesia forecast to be the globe’s fastest expanding markets over the next five years (clocking 11.3{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} and 8.7{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} respectively in compound annual growth), the time for firms to take action and put some joy into their travel and expense experience is now,” Watson said.

Last year, SAP Concur won Cloud Solution of the Year at the Inflection Awards in Mumbai.

Read “Decluttering Your Business Travels” by Andy Watson.

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