In Singapore, delaware continues to be a recognised SAP partner with a strong background in SAP technologies, including SAP Analytics Cloud and SAP Intelligent Robotic Process Automation (SAP iRPA). The consulting firm prioritises its investment in SAP S/4HANA, the German tech giant’s future-ready enterprise resource planning (ERP) system, and is committed to helping organisations in their efforts to innovate using the platform. In addition, delaware is also authorised to market RISE with SAP, a Business Transformation as a Service (BTaaS) cloud offering.

With its own experience with SAP S/4HANA implementation, Delaware strives to streamline business processes, decrease complexity, and utilise technology to support clients in achieving their goals while also leveraging the potential of SAP Concur. The company’s integration with SAP Concur provides customers with a comprehensive overview of their total travel expenditure as well as trends in travel behaviour, enabling them to make better decisions regarding their travel programs and maintain greater control over them.

Joining the SAP Concur Partnership Programme

This month, delaware Singapore’s expertise will be combined with industry-leading SAP Concur Travel and Expense solutions after becoming a part of the SAP Concur partner ecosystem. The cooperation aims to help companies automate their enterprise travel and expense claims, further accelerating their digital transformation journeys. In a press release statement, Christophe Derdeyn, Partner at delaware Singapore, shared:

“We are excited about our SAP Concur partnership. Being part of the SAP Concur ecosystem allows us to help solve spend management challenges for our customers, especially with travel picking up again. This agreement will strengthen our long-standing and successful partnership with SAP.”

“With the SAP Concur solutions, it will help us provide our customers with state-of-the-art, integrated spend management solutions. We already have multiple successful implementations with our customers in the other delaware entities that have demonstrated the power of the SAP Concur solutions,” he added.

Implementing Concur Expense Solutions for TOMRA Food

Moreover, delaware recently implemented SAP Concur Expense solutions for TOMRA Food, a Belgium manufacturer of sensor-based sorting equipment and solutions for the food sector. According to the company, the implementation resulted in a significant improvement in the previously manual-intensive and cumbersome expense management processes. Additionally, the rate of value-added tax (VAT) compliance increased four-fold.

Sharing more about the project, Wim Vermeire, Senior Manager at delaware, explained:

“More than implementing a tool, this project is about defining a travel expense policy: defining an acceptable cost, what expenses can be reimbursed, how they should be charged, etc. TOMRA Food had done a great job in this, which made it straightforward for us to configure SAP Concur.”

About delaware

delaware is a global company that delivers advanced IT solutions and services, guiding customers through business and digital transformations. The company provides them with the insights, advice, and tools to achieve their mission-critical priorities. It develops, innovates, and implements international business consulting, effective strategies, and change management solutions. In addition to its partnerships with SAP, Microsoft, and OpenText, delaware relies on a select group of technology partners to support its customers in creating a truly omnichannel customer experience.

The company delivers enterprise expertise that enables customers’ businesses to reach their full potential while creating a positive impact in a challenging world. delaware takes responsibility for its relationship with the social and ecological environment. Today, more than 3,200 delaware professionals work in 18 countries and territories spread over Europe, Asia, and the Americas.

SAP and other SAP products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

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For nearly three decades now, SAP Concur has been assisting organisations in streamlining and automating their financial processes with intelligent solutions. In 2019, the company opened a development centre in Shanghai to develop and strengthen integrated spend management technologies for the Chinese market. Continuing its commitment to enabling the digitalisation of businesses by improving their intelligence capabilities, SAP Concur advances finance transformation through a diverse portfolio of professional solutions and a strong partner ecosystem. 

For SAP Concur Greater China General Manager Jeff Lam, building a successful and resilient business amidst the COVID-19 pandemic is challenging. He believes that technology has played a key role in how organisations effectively stay competitive and adapt to changing needs today. One of the numerous organisations that have chosen SAP Concur for digital finance transformation is PrimeCredit. The company aims to customise its expense limit approval functions for various types of expenses in order to meet its specific and intricate internal compliance requirements.

Commenting on the partnership with the provider of credit, financing, investment, and other services in Hong Kong, Lam expressed:

“It is encouraging to see how the SAP Concur solution has supported PrimeCredit, a key player in Hong Kong’s non-bank consumer finance groups, to unleash business potential with data and digitalisation.”

PrimeCredit Accelerates Digitalisation with SAP Concur Invoice and Expense Solutions

Indeed, financial institutions like PrimeCredit face a compelling need to leverage the power of technology to improve efficiency, reduce costs, and meet their emerging business needs in light of a fast-paced industry and regulatory landscape. Established in 1977, PrimeCredit’s branches mostly provide personal loans and credit cards to its user base of more than 300,000 and other individuals that otherwise may not qualify for traditional bank lending. 

According to William Ng, Chief Financial Officer at PrimeCredit Limited, digital transformation presents a major change to business processes and operating models, consequently building significant barriers for financial groups as they embark on their digitalisation journeys. Expounding on their collaboration with SAP Concur, he shared:

“The SAP Concur solution has been a key step in our digitalisation strategy. It has helped us optimise our workload, which is instrumental in resource planning. We also have better data visibility and a deeper understanding of our various businesses and financial health for better-informed budgeting decisions.”

Harnessing the capabilities of cloud-based solutions such as SAP Concur Invoice and SAP Concur Expense that leverage artificial intelligence (AI) and machine learning (ML), PrimeCredit was able to:

• Obtain a comprehensive and integrated view of spend categories, reimbursements, and invoice activity.
• Improve transparency and credibility by gaining real-time data visibility to support the business’ expansion needs.
• Creating a highly productive and efficient workplace by rerouting manpower to valuable tasks.
• Empower managers and support teams to conduct more effective spending reviews.
• Simplify the finance team’s overall workflow in terms of budget prediction and expense approval by streamlining and optimising finance processes.
• Track, retrieve, and analyse data for cash flow projection, profit and loss management, and expense control without the use of manual forms.

Moreover, SAP Concur Expense and Invoice solutions enable the non-bank consumer finance group to assess expense control strategically and prepare for the coming year’s budget by expediting the process from input to review and approval. With the help of the cloud-based system, PrimeCredit can also allocate resources more efficiently.

SAP Concur Greater China GM Jeff Lam concluded:

“At SAP Concur, we are committed to being the credible companion of local enterprises and financial institutions of all sizes, enabling them to thrive amid the pandemic and beyond, and supporting them along their digital transformation journey with our industry-leading automated spend management solutions.”

PrimeCredit also intends to explore more SAP solutions in the future to further improve efficiency, and it looks forward to deploying more products that can aid in modernising the company’s operations.

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As the world’s leading provider of integrated travel and expense management solutions and services, SAP Concur digitises companies of all sizes and stages by improving their intelligence capabilities. Its Expense Management system delivers greater visibility into transactions, simplifies processes for the whole organisation, and improves compliance all at the same time through an automated end-to-end solution that links the company’s travel, expense, and invoice transactions in one system.

Celcom Axiata Berhad is one of the numerous customers that have successfully implemented SAP Concur expense solutions. The leading communications provider in Malaysia, with a subscriber base of 14 million users, estimates that SAP Concur would enable the business to cut RM 3.4 million (US$ 833,000) from its operational spend in the first year.

By implementing the SAP Concur expense solutions, Celcom has been able to capture spend from multiple sources, and make informed business decisions based on accurate data. Key benefits of the solutions include:

• Providing a single place to see expense data
• Enabling easy execution of spending policies
• Automating receipts and process reports
• Reimbursing employees with faster transactions

Celcom Automates Processes and Improves Compliance

Aside from Concur Expense, Celcom also integrated products such as Concur Request, Concur Intelligence, Concur Audit, and Concur Budget into its SAP finance management system. Following its company-wide digital transformation program, Celcom has since adopted the solutions to replace a legacy platform, principally an HR system, that did not have expense management features.

Dr. Hari Nair, Head of Human Capital Transformation, Celcom Axiata Berhad, shared:

“Concur Expense has transformed our expense claims processes – removing human error, giving hours of lost productivity back to personnel, and cutting non-compliant claims to less than 8 percent while reducing costs.”

Additionally, automation in SAP Concur also allows Celcom to reassign two full-time equivalents (FTEs) from manually processing claims to other tasks. Within 30 days of its launch, around 70{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} of employees were using SAP Concur for expense claims while Concur Audit had significantly decreased non-compliant claims and reduced costs.

“Concur has aligned expense management with our broader digital transformation goals for the cloud to play a bigger role in our IT delivery and smartphone technology to become more integrated with workplace practices,” Nair maintained. 

Paving the Way for Digital Transformation with SAP Concur Expense Management 

Moreover, SAP Concur continues to strengthen its commitment to enabling organisations’ digital transformation and improving their intelligence capabilities. Even with the COVID-19 pandemic changing the way most of the companies currently operate, SAP Concur’s portfolio of professional, digital finance solutions and its vast partner ecosystem help enterprises adapt to the ever-evolving environment and further embrace modernisation.

Highlighting the importance of digital technologies and collaboration tools as businesses adjust to new work cultures, Laura Houldsworth, Senior Vice President and General Manager, Asia Pacific Japan, and Greater China at SAP Concur, said in a recent statement:

“Finance leaders should use this phase as an opportunity to redefine their business strategies, operations, and technology to lead their organisations through this challenging time.”

As more and more companies explore intelligent solutions that would future-proof spend management, SAP Concur is well-equipped with solutions that help them automate their expense, invoice processes, and gain greater visibility and control over corporate spend.

“And as we have seen here at SAP Concur, a resilient finance function can be delivered through the adoption of truly automated, digital finance processes. End-to-end, automated data synchronisation between SAP Concur and other business applications provides management with more visibility into employee spend,” Houldsworth further stressed.

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