Hong Kong was one of the first countries that implemented strict measures, without having to order a full lockdown, to slow down the spread of the coronavirus. Like many businesses around the world, Hong Kong companies experienced sharp economic contraction, which includes HR and employment-related issues, in the first quarter of the year. 

Specific to addressing the evolving HR challenges such as recruiting, developing, and retaining the workforce, SAP Hong Kong is reinforcing its support to Hong Kong companies as they navigate the road to recovery from the pandemic through SAP SuccessFactors solutions. As a leading cloud-based employee experience management solution provider, SAP SuccessFactors has been instrumental in accelerating the HR digital transformation as well as optimising local and remote operations of many companies in Hong Kong, including Genting Hong Kong and ICBC (Asia).

Fabian Padilla Crisol, Managing Director at SAP Hong Kong said:

“Smart companies understand clearly that HR operation is mission-critical to their success.”

“They see that having a productive and engaged workforce contributes considerably to operational efficiency and sustainable growth. And they realize intuitive HR technologies, such as SAP SuccessFactors, help to remove HR operation friction and recalibrate processes in response to changing needs. SAP is well-positioned to support companies to power their HR operations in the long run,” he explained.  

The HXM Suite for All

Businesses of all sizes from various industries leverage SAP SuccessFactors Human Experience Management (HXM) to transform and expand HR strategies. Aside from recruitment, training, and workforce management capabilities, Successfactors’ HXM suite combines feedback with operational data to better understand people and create exceptional employee experiences.

Companies from diverse industries like hospitality, finance, property development, transportation, and retail in Hong Kong complement their HR infrastructure with SAP SuccessFactors. Such is the case of these two companies.

Genting Hong Kong

The company’s core competency is to create indelible experiences for tourists in its cruise lines and resort as a leading global leisure, entertainment, and hospitality company. Despite the pandemic putting a halt on most tourism-related activities, Genting Hong Kong remains focused on the goal of its next growth phase. 

Scheduled for post-pandemic deployment, SAP SuccessFactors was chosen to support the technology-led transformation of the company’s human resource operations. This strategy aligns with the leisure company’s long-term expansion, including the management of its 16,000-strong workforce that operates over a vast network of cruise ships and outports.

ICBC (Asia)

Early this year and in commemoration of its 20th anniversary, the financial firm has deployed SAP SuccessFactors Employee Central Payroll, Onboarding, Recruiting, Compensation, HXM Suite, and Human Capital Management solutions. In no time, the company has recorded the following:

• Increased productivity with self-service tools for over 3,000 employees 
• Streamlined onboarding and recruiting processes
• Simplified processes and services
• Met industry compliance and security requirements
• Integrated its pre-existing proprietary systems with SuccessFactors.

In March, to help mitigate the impact of COVID-19 to employees, SAP SuccessFactors showcased SAP Jam Collaboration, a cloud-based enterprise collaboration platform, helps employees’ self-publish content, and share and discuss with co-workers; and SAP Learning Hub, which helps assess always-on training and social learning resources in personalised and flexible ways.

Since being part of SAP in 2012, SAP SuccessFactors has become one of the largest providers of cloud-based HCM software in the world with over 7,000 customers and 120 million users across more than 200 countries and territories. SAP SuccessFactors’ continued investment in talent acquisition has been recognised by the 2019 IDC MarketScape: Worldwide and U.S. Modern Talent Acquisition Suites for Large Enterprises. 

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Rolling Arrays announced that it would put its priorities for strategic growth on markets in Australia, New Zealand, and greater some Asian markets. And they plan to do it by leveraging SAP SuccessFactors.

SuccessFactors was acquired by SAP in 2012 for $3.4 billion. It delivers human capital management (HCM) software. At present, it has a user base of more than 120 million and services over 7,000 customers.

Channel Asia shared an interview with Manu Khetan, the founder and CEO of Rolling Arrays. Khetan shared that their priority for this year is to expand further into new markets.

In his statement, he said:

“…we intend to continue establishing that we are the de facto leader in HR transformation being a true SuccessFactors implementation provider.”

He added that the company’s years of expertise and a stable customer base built the foundation for its goals to capitalise their reputation as an early mover in the industry as well as having a reputation in the field of HR tech transformation.

Khetan further emphasised how SuccessFactors is being adopted by customers driving the company to make sure that customers are getting the best value for their business. He also noted that as customer behaviour patterns change, software-as-a-service (SaaS) solutions are becoming more preferred over bespoke and on-premise software.

Rolling Arrays built its partnership with SAP in 2010, which kick-started its decade of experience in delivering consultation and implementation services for human resources. They have an impressive track record for delivering more than 150 HR transformation projects for over 75 blue-chip customers in Asia.

Khetan credited their experience to the company’s openness to small or big projects, helping them solve problems before they start an RFP or RFI process by getting to the “heart of the business needs.”

Additionally, Khetan talked about how businesses used to adopt HR technology after making investments for finance, procurement or supply chain solutions; however, they have seen companies put more focus on human capital by investing in HR solutions and services.

This 2020, Khetan said that customers now want HR solutions that are accessible, efficient, and simple. These experiences can be delivered with the help of technologies such as AI, chatbots, and machine learning.

Lastly, Khetan said that transforming HR will be met with challenges such as changes to the economy, industry, and statutory compliances. Also, other factors that may impact the transformation process are the diversity of cultures, dynamic employee demography, and globalisation.

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The SAP SuccessFactors implementation, internally known as ‘Infogram’, is expected to help the organisation to close the gap between strategy and execution, harmonise business processes, and create a performance-driven environment.

“Infogram is a transformational initiative for YASH that will enable us to attract, develop, and retain talent while accelerating innovation and enhancing employee experience,” said Dharmendra Jain, CFO and head – HR, YASH Technologies.

“Our strong employee engagement practices have been the driving force in being recognised as one of the best employers by Great Place to Work Institute,” he added.

Jain also said that the implementation will empower the company’s workforce to deliver better outcomes for its customers.

“To enhance success in this digital economy, it is now necessary to innovate HR, drive digital transformation, and deliver an engaging experience for employees across the organisation,” said Moushumee Basu Roy, head of SAP SuccessFactors sales, SAP India.

Implemented in two phases, Infogram includes Recruiting – Onboarding, Employee Central, Compensation, Succession Planning, Performance – Goals, Learning Management, and Workforce Analytics – Reporting.

YASH is currently implementing an organisation-wide collaboration platform leveraging SAP’s cloud-based social media platform, SAP Jam, as the next step in its HR digitisation journey.

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Neeyamo’s Unbox HR package is categorised into four parts – Align, Hire and Align, Enable and Align, and Business Transformation – designed to be deployed rapidly to maximise results for the particular stage of the customer’s transformation journey.

Guhan Ramanan, SVP, business transformation, Neeyamo, said, “Neeyamo has had some record-setting deployments in the past and has helped multiple customers realise their highest potential with SAP SuccessFactors.

“The ‘Unbox HR’ packages is a testimonial to Neeyamo’s ability as a proficient partner that helps deliver agility and innovation. One of the core differentiators of our methodology is that it goes beyond go-live and hopes increase user adoption and enhance user-experience with ‘Userflows’, a customised interactive guide for SAP SuccessFactors users.”

Roger Kock, senior director, SAP, said, “The Unbox HR Packages from Neeyamo, combined with their strong delivery capacity, provide customers with everything they need to do a fast, reliable and very comprehensive deployment of the SuccessFactors solution.”

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The announcement was made at this week’s SuccessConnect event in Las Vegas.

SAP SuccessFactors Workforce Planning is a cloud-based solution to enable ongoing operational headcount planning throughout the year, in response to changing business conditions and shifting organisational needs, while SAP RealSpend, part of the SAP S/4HANA Cloud for finance portfolio, provides live access to budget and spending information.

Together, the two solutions will interoperate to provide increase accuracy of headcount forecasts through access to real-time detailed financial data included ‘hidden expenses’ such as workspace costs and travel; improved cost controls through being able to respond to actual spending data; and have data from both HR and finance shared in the same source, for closer alignment.

The connection will be generally available with the SAP SuccessFactors Q3 2017 solution release.

“Today’s dynamic organisations have access to new levels of data and operating insights, yet cannot achieve their goals for digital innovation without empowering their workforces at the core of their strategies,” said SAP SuccessFactors president Greg Tomb.

“SAP recognises that seamless connectivity between enterprise systems and applications is fundamental to digital transformation. We are committed to making sure that our customers’ digital and workforce planning strategies are more intelligent, automated and insightful than ever before.”

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Among the key sessions are:

Opening keynote: SAP executive board member Robert Enslin and SAP SuccessFactors president Greg Tomb
Wednesday 30 August, 8:30am (PDT)
Robert Enslin and Greg Tomb will cohost the opening keynote focus on the purpose and promise that SAP SuccessFactors delivers to customers to drive improved workforce experiences and meet employees’ expectations by delivering consumer-grade, cutting-edge HCM solutions. Also speaking during this session will be Amy Wilson, global head of product, SAP SuccessFactors; James Harvey, global head of engineering and service delivery operations, SAP SuccessFactors; Christy Pambianchi, senior vice president of HR, Corning Incorporated; Jana Kanyadan, CIO, Mohawk Industries; Penny Stoker, global leader of HR services, EY.

Keynote: SAP executive board member Jennifer Morgan and Harvard Business School Professor Frances Frei
Thursday August 31, 11:15am (PDT)
Jennifer Morgan and Frances Frei, Uber’s first senior vice president of Leadership and Strategy, will cohost an engaging and lively keynote that will cover the future of work, the culture challenge facing every C-suite and boardroom, and the changing nature of leadership in the 21st century.

Leadership luncheon: SAP North America HR head Jewell Parkinson and Constellation Research founder and principal analyst Ray Wang


Thursday August 31, 12:15pm (PDT)
Sponsored by PwC and hosted by Jewell Parkinson, this luncheon will feature Ray Wang speaking on the need to create responsive and responsible leadership to succeed in digital transformation and jump-start growth inside organisations. Instead of taking a classical binary or rigid approach, learn the five immutable core traits and develop a balance of 14 foundational attributes as a guide to successful and sustainable dynamic leadership.

Keynote: author and positive psychology expert Shawn Achor and Cake Boss Buddy Valastro 


Thursday, August 31, from 4:00 p.m. to 5:30 p.m.
Shawn Achor, author of The Happiness Advantage, and Buddy Valastro, author of The New York Times best-selling book The Cake Boss, will discuss how optimism, social support and stress mitigation are vital to workforce and corporate success, sharing research, stories and personal experiences to help expand thinking on what successful business strategies can look like.

Keynotes, breakout sessions and interviews with executives, customers, partners and influencers will be streamed live from the show floor for virtual participation here.

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The solution incorporates pre-configured content for SAP SuccessFactors HCM Suite based on well-defined options and best practices, as well as tailored HR line-of-business processes and methods. Built-in data migration templates, pre-defined test scripts and training accelerators help speed up the deployment process and reduce the cost of implementation.

“YASH has been at the forefront of helping its clients manage their critical human capital function efficiently. Combining our broad HCM domain knowledge with the in-depth capabilities of SAP SuccessFactors software, we have been helping customers drive HR transformation,” said Raj Jogam, director, SAP HCM and SF practice, YASH Technologies.

“The robust YASH solution will help accelerate time to value and reduce costs while allowing deployment flexibility. Clients will be able to leverage their existing on-premise HR technology investments and combine them with YASH software for a smart hybrid solution.”

YASH recently won an implementation contract with American Railcar Industries (ARI), a North American designer and manufacturer of hopper and tank railcars. The company said YASH’s thorough understanding of the HCM domain, flexible approach and a cost-effective offshore/on-site rapid deployment model were the principal factors behind ARI’s decision.

“YASH helped American Railcar launch SAP SuccessFactors Performance & Goals at very short notice, and we successfully launched the component through YASH’s rapid deployment offering in roughly two months,” said Ryan Olsen, talent acquisition manager, American Railcar Industries.

“We met our deadline and had all employees’ total goals and appraisals on schedule. YASH also supported our implementation of functionality for applicant tracking and succession planning. They fulfilled our expectations while using the rapid deployment solution.”

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They join a list of more than 6200 customers managing more than 46 million employees worldwide.

“Today’s HR professionals want flexible, innovative cloud-based HCM solutions that can rapidly evolve to meet the dynamic needs of an increasingly international workforce,” said Mike Ettling, president, SAP SuccessFactors. “With the goal of building all-in workforces around the world, we deliver innovative solutions that make people feel knowledgeable, enabled and rewarded,” he said.

The list of global organisations adopting SAP SuccessFactors to optimise HR processes includes representatives from diverse industries ranging from retail and fashion to the automotive, chemical and explosives industries.

Hong Kong-based jewellery retailer Chow Sang Sang is using SAP SuccessFactors to reduce manual work, increase efficiency and incorporate learning to improve employee productivity and performance.

Italian fashion leader Valentino selected SAP SuccessFactors HCM Suite including SAP SuccessFactors Employee Central solution to leverage the gig economy to identify and hire top talent to expand its highly skilled workforce.

Brazil-based Honda South America is using SAP SuccessFactors to improve workforce performance, succession planning and career development to increase efficiency and decrease time spent on administrative tasks.

China-based chemical company Do-Fluoride Chemicals selected SAP SuccessFactors along with SAP S/4HANA to optimise its supply chain and to gain valuable business insights from real-time industry data as part of its transformation to an Industry 4.0 digital factory.

Australia’s Orica, the world’s largest provider of commercial explosives and blasting systems, chose SAP, including SAP SuccessFactors, to help simplify and standardise business processes as part of its business transformation. Orica’s products serve the global mining, quarrying, construction and oil and gas industries.

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“We are honoured to have received this recognition in our first anniversary of operation,” said Synchrony Global chairman and CEO Darcy Lalonde.

“Synchrony Global is leading the digital transformation for our SME customers, and helping them understand the need to innovate to win in the market,” said ‎Anthony McMahon, senior vice president, general business and channels, SAP APJ, adding that SAP is looking forward to building on its partner momentum in 2017 “to enable our customers to thrive and grow.”

“We have proven that Synchrony is the partner businesses can trust to move forward in achieving their goals,” said Lalonde. “We are passionate about helping our customers manage their most important assets – their people – and aligning their people to achieve their business goals. We are looking forward to another successful year in 2017, guiding people and developing Human Capital with Synchrony Global and SAP SuccessFactors.”

Headquartered in Singapore, Synchrony achieved top revenue contribution in the Small Medium Enterprise segment for the APJ region. In addition to the revenue achievement, the Philippines office also experienced outstanding achievement in growing the number of net new customers to SAP.

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Employers offering health benefits face challenges in actually getting employees to engage with and use their health benefits.

Jiff tackles this engagement problem, with three new product and services packages: Jiff Enterprise Navigator, Jiff Total Wellbeing and Jiff Launch Pad.

The solution combines real-time data, incentives and engagement best practices to make employee health benefit programs more effective, by personalising benefits for each employee.

The company reports that current customers have found that 73 per cent of participants on the Jiff platform interact with their Jiff app at least once a week and 35 per cent of them interact with it daily.

“We’re excited to partner with SAP, which shares Jiff’s vision of connecting benefits administrators to the industry-leading apps, tools, and services they need,” said Derek Newell, CEO of Jiff. “Jiff will offer enterprise customers the tools to help bring down healthcare costs, improve employee health outcomes, and drive engagement with a wide variety of health benefits solutions.”

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