SAP SuccessConnect stands tall as an annual flagship event, congregating participants comprising existing and potential SAP customers, thought leaders, and industry experts who come together to delve deep into the world of HR technological advancements. This seminal event acts as a fertile ground for the exchange of insights, best practices, and case studies among organizations that have successfully navigated the intricate pathway of HR digital transformation using SAP’s suite of solutions, especially the renowned SAP SuccessFactors.

GC Biopharma, a prestigious biopharmaceutical company globally recognized for producing life-sustaining protein therapeutics and vaccines, presented a compelling case at the SAP SuccessConnect 2023, outlining their journey through a successful HR system transformation.

GC Biopharma’s Success Story at SAP SuccessConnect

Evidently, GC Biopharma has been on a remarkable journey since 2020, pivoting its HR-related systems towards a performance-based culture and digital fluidity. Their strategic implementation of the SAP SuccessFactors Work Zone – a pioneering cloud-based HR solution by SAP, signifies not only a first for the company but also marks a notable achievement in the Asia Pacific-Japan (APJ) region.

Labeled “G:ON,” GC Biopharma’s newly minted HR system presents an integrative communication platform centered around employee ‘Growth’ and fosters a data-driven, innovative digital workspace. Remarkably, a mere year post-implementation, the company witnessed an average employee access rate of 50%, with a soaring peak daily access rate of 93.3% in 2023.

Under the skilled guidance of Yong Woon Kim, Head of HR Division at GC Biopharma, the company partnered with SAP, looking to sculpt an integrated HR solution poised at the epicenter of user-based digital transformation. Without leaning on direct quotes, it can be extrapolated that Kim emphasized the transformative impact of the system, foreseeing a ripple of positive changes stemming from this digital integration, which reverberates from the core corporate culture to the multifaceted ways in which the company operates.

A Closer Look: Beyond The Transformation

Yong Woon Kim, while elucidating GC Biopharma’s HR system overhaul, highlighted the underpinnings of their decision to opt for SAP. His explanations hinted towards a pragmatic and forward-looking approach. The aim was not merely to adopt a digital HR solution but to weave it intricately into the company’s operations, ensuring it permeated through various employee journeys, ultimately contributing to both individual and organizational growth.

Moreover, this case and several others presented at SAP SuccessConnect extend beyond mere technological adoption. They underscore the sheer potential of strategically integrating digital HR solutions with organizational culture and operations, thereby facilitating not just a transformative employee experience but also catalyzing operational efficiency and organizational development.

Through an exploration into the SAP SuccessConnect and a detailed dissection of GC Biopharma’s successful HR transformation, a fundamental truth comes to light. Investing in robust, cloud-based HR solutions, such as the SAP SuccessFactors Work Zone, transcends mere technological upgrades. Instead, it paves the way for crafting a future-ready organization, where technology and human resource functionalities amalgamate to foster an ecosystem of growth, innovation, and sustained success.

As companies globally grapple with evolving workplace demands and technological advancements, SAP SuccessConnect offers a collaborative platform to share insights, success stories, and innovative solutions in the realm of HR technology and management.

The post SAP SuccessConnect Highlights GC Biopharma’s HR Evolution appeared first on InsideSAP Asia.

In today’s new world of hybrid work environments, Japanese companies from diverse industries have recently partnered with SAP to keep pace with the rapidly evolving HR operations and employee expectations. Manufacturer of ethical pharmaceuticals and functional foods Nippon Shinyaku Co., Ltd., supplier of electronics and medical devices Yokowo Co., Ltd., and multinational car maker Toyota Motor Corporation selected SAP SuccessFactors to deliver enhanced employee experiences, support HR core operations, and transform corporate culture under one platform.

SAP SuccessFactors is the German tech giant’s cloud-based human resource management solution that helps organizations deliver exceptional employee experiences. The SAP SuccessFactors HXM Suite offers intelligent solutions that connect core HR operations such as HR and payroll, talent management, sales performance management, and people analytics. The solution has received several recognitions from renowned research and consulting firms including the most recent one from Gartner which named SAP as a Leader in the Gartner® Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises for the seventh consecutive year.

Nippon Shinyaku’s HR Digital Transformation

Back in 2019, Research and development-oriented drug manufacturer Nippon Shinyaku announced its Medium-Term Management Plan with business sustainability at the core of the strategy.  (InsideSAP Asia often references articles from websites in other languages to bring you as much information as possible.) Aside from shifting to a more flexible personnel policy, the company ultimately aims to create an organizational culture wherein each individual takes an active role in the transformation. 

In partnership with Tata Consultancy Services (TCS) Japan, Nippon Shinyaku rolled out the SAP SuccessFactors implementation project in 2021 to fulfill the company’s needs to integrate and utilize personnel and payroll processes and talent management functions under a single platform to deliver a standardized HR system. Within a year, the pharmaceutical manufacturer was able to introduce solutions for core HR and talent management operations and has developed a hybrid system that allows coordination between Japanese and global employees.

In addition to SAP SuccessFactors, the Japanese company also implemented the SAP Business Technology Platform, a unified, business-centric, and open platform for the entire SAP ecosystem. Harnessing the capabilities of SAP BTP, TCS Japan developed a transfer simulation function–now being implemented at full-scale– for optimal employee placement.

Nippon Shinyaku intends to further utilize SAP SuccessFactors to support succeeding global HR strategies.

Yokowo’s Corporate Culture Transformation

Recognizing the drastic decline in the birthrate and progressing aging population, the electronics devices specialist Yokowo needed a system that can drive employee engagement while delving into the strengths and competencies of its employees to be able to remain agile and competitive in the international market.  (InsideSAP Asia often references articles from websites in other languages to bring you as much information as possible.) In collaboration with Deloitte Tohmatsu, one of the largest professional services groups in Japan with expertise in HR digital transformation, Yokowo implemented SAP SuccessFactors to deliver a global talent management system.

The Japanese company’s HR transformation project revolved around strengthening employee engagement, building a world-class job-based personnel system, and implementing a system that supports education and learning for employees’ carer advancement. Implemented in two phases, the pilot of the new personnel system began in May 2022 followed by a full-scale operation in October.

Toyota’s HRD Advancement

SAP Japan also announced early this month the adoption of SAP SuccessFactors by global car manufacturer Toyota in a bid to advance talent management and promotion.  (InsideSAP Asia often references articles from websites in other languages to bring you as much information as possible.) Acknowledging the HXM suite’s flexibility and compatibility with the company’s HRD operations, Toyota intends to utilize the core functions of the HXM suite harnessing human resource data in driving diversity while enhancing business operations .

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More and more companies are now undergoing a digital transformation, which entails a complete rethinking of their operations from the ground up, in order to better serve their customers. To stay ahead of the competition in the Indonesian banking industry — which has a significant challenge of delivering an unparalleled customer experience — organizations are determined to make it their mission to provide a solution by leveraging the latest technologies.

In order to better serve its more than 70 million clients across the country, PT Bank Rakyat Indonesia collaborated with SAP Indonesia to fortify its central processes and systems. Several areas of the company’s operations have been targeted for improvement, leading to the adoption of seven different SAP modules. Another leading general banking services provider, PT Bank Danamon Indonesia, also executed digital transformation supported by SAP technologies to enhance its human resources (HR) management.

Since Bank Danamon recognizes the importance of the “People” element in a digital transformation strategy, it has tapped SAP Indonesia to help propel innovation and improve its operations through digital business process solutions. The financial institution prioritized investments in cutting-edge technologies that would empower and assist employees who are essential to the organization’s success. (InsideSAP Asia often references articles from websites in other languages to bring you as much information as possible.)

Bank Danamon’s digital transformation is centered on improving the use of HR data and other business data in making operational decisions. As a result, the company’s HR team needed a system that can handle not just the daily tasks of capturing and maintaining HR data, but also the more complex ones of managing dynamic big data. Since 2017, Bank Danamon has relied on SAP SuccessFactors, with the goal of maximizing the benefit of these well-established digital solutions within the business.

Detailing more about how important HR digital transformation is to the company, especially now in an all-digital world, PT Bank Danamon Indonesia Tbk HR Digitalization Head Handri Yustanto shared:

“HR plays an important role in implementing digital transformation and even sees it as a business partner. Bank Danamon itself is trying to be adaptive to the situation and is committed to implementing a comprehensive transformation in the HR field. This can be seen in the HR process with more distributed control, high collaboration, centralized coordination, as well as process agility and speed.”

Furthermore, Yustanto stated that the organization has been able to reduce more than 70% of employee complaints, automate 64% of formerly manual operations, and give managers or staff decision-making control over 30% of the activities with added value as a result of the HR digital transformation.

Expediting HR Digital Transformation with SAP SuccessFactors

Solutions offered by SAP SuccessFactors are hosted in the cloud and are used to perform anything from basic HR and payroll to talent management, HR analytics, workforce planning, and even employee engagement. HCM Suite components have been rebranded as SAP SuccessFactors HXM Suite and now offer customized experiences to boost productivity and employee engagement. Since its inception in 2001 and incorporation into the SAP family in 2012, SAP SuccessFactors products have been adopted by more than 235 million users in over 200 countries and nations worldwide.

According to SAP Indonesia Managing Director Andreas Diantoro, Bank Danamon’s digital transformation using SAP SuccessFactors was a success because it optimized core processes and prepared human resources, both of which are crucial for adapting to new business conditions. He added that Bank Danamon’s digital transformation is in line with HR trends expected to grow in the next years, such as change management, which leads to improved corporate performance, and people analytics, which helps businesses better understand and motivate their employees.

“Now, HR benefits from SAP SuccessFactors as it is equipped with intelligent capabilities to empower business users to unlock potential through easy-to-use interfaces, shorten the time to set up complex system landscapes, and align data from multiple sources, enabling business users to perform analysis sophisticated in data-based HR management,” Diantoro noted.

Bank Danamon’s continuing digital transformation project is motivated by a desire to provide significant and tangible results for the business in the near future.  Yustanto stated that they are in the process of establishing the HR Strategic Initiative roadmap 2023-2024, and that one of their goals is to construct a data-driven system that makes use of rich and dynamic HR big data to power HR strategic decisions.

“SAP Indonesia will wholeheartedly continue to support Bank Danamon’s business in its digital transformation journey,” the SAP MD remarked.

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Nguyen Hong Viet, Managing Director at SAP Vietnam, believes that in today’s modern economy, it is no longer a luxury for a company to have an integrated and real-time HCM system; rather, it is an important component of the infrastructure of any enterprise. He said that CP Vietnam, which recently revealed that it has embarked on an HR digital transformation journey with SAP SuccessFactors solutions, will be able to improve transparency and access to relevant employee data for greater decision-making.

“This will result in higher employee productivity, lower turnover rate, and better upskilling capabilities so that the entire workforce can become competent and ready for global expansion opportunities,” he further added.

The implementation of the project is estimated to take between six and eight months, and it is scheduled to become operational in the beginning of 2023. CP Vietnam views this endeavour as a large-scale strategic project that will enhance the company’s HCM and development efforts in the years to come.

Moreover, Nguyen noted that SAP is delighted to support CP Vietnam in realising their “Kitchen of the World” vision by ensuring that their customers receive food that is of the highest quality in terms of nutrition, hygiene, and safety, all while adhering to environmentally friendly manufacturing standards and principles of sustainable management. Last March, the agro-industrial and food conglomerate also teamed up with local partners in the country’s seafood supply chain to accelerate sustainability efforts at Vung Tau sea.

Leveraging SAP SuccessFactors HCM Suite

Since 1993, CP Vietnam has grown into one of the country’s top food conglomerates, spanning cattle and aquaculture ventures. The events of the global COVID-19 pandemic have struck numerous businesses, including CP Vietnam. With this, the company established  a strategy to secure its business operations, uphold its social responsibility, and manage its workforce of 30,000 individuals. 

In order to adjust to the new circumstances, the business made the decision to become digital. This move included supporting the modernisation of HR into automated and data-driven operations while integrating best practices and standards from across the world. Chinoros Benjachavakul, Senior Vice President in charge of Human Resources and External Relations at CP Vietnam, said that the current state of the market presents agricultural businesses with an excellent opportunity to enter the digital world, play catch-up with the trends that are prevalent among global corporations, and streamline their operational and management activities.

The SAP SuccessFactors project being undertaken by CP Vietnam encompasses the full range of HR business operations and employee experience modules, including the following:

• Recruiting
• Onboarding
• Learning
• Performance and Goal
• Succession Planning & Career Development
• Workforce Analytics
• Planning

Modern user interface and embedded interaction capabilities are all features of the cloud-based SAP SuccessFactors solutions that will help CP Vietnam boost user adoption, engagement, and staff collaboration. According to CP Vietnam Director of HR Strategy Chanin Ruethaithananon, the business has greatly cut down on complexity by unifying its HR procedures on a single platform that is intuitive and easy to access thanks to the SAP SuccessFactors HCM Suite.

“This will increase transparency and access to employee data for better insights and decision-making and enable CP Vietnam to have a new strategy and vision for the digital era, to help the company achieve the set goals and lay the foundation for greater digital transformation later. Creating a more productive and engaging workforce promoting employee growth and happiness that management and employees are united under one company culture,” he explained.

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Business and HR executives have been forced to rethink their approach towards employee experience and engagement as a result of the COVID-19 pandemic’s unprecedented impact on major industries around the world. SAP Indochina Managing Director Atul Tuli believes HR function is critical in ensuring that an organisation is living up to its purpose and values, which can result in better financial performance, employee involvement, and consumer trust. He added:

“HR leaders around the globe have started to look to implement flexible ways of working strategies in the midst of the pandemic. Intelligent technologies can enable the new way of work and redesign of work in their organisations.”

Joining other ASEAN companies that leverage SAP SuccessFactors to accelerate HR transformation and enhance operational efficiencies amid a wave of uncertainty and disruption is Banpu Group — a Thailand-based corporation centered around coal mining, power, and new energy businesses. Founded in 1983, the company has since expanded in the APAC region and is currently operating in countries around the globe including the US, Australia, China, Vietnam, Lao PDR, Japan, Indonesia, Singapore, and Mongolia.

According to Banpu Public Company Limited CEO Somruedee Chaimongkol, mega trends such as digitalisation, decarbonisation, and decentralisation advanced the company’s “greener and smarter” strategy which emphasises better cost management, production efficiency, and ability to respond to today’s challenges in the global economy. In line with this agenda, the company embarked on a digital transformation to innovate its HR operations and address the need to redefine employee engagement, in addition to driving business resilience.

Following their earlier investment in SAP SuccessFactors which began in 2019, Banpu Group has chosen SAP Social Media Integration service (SAP SMI) — an extended technology from the SAP HR solution — to connect the employee experience to the business. Commenting on the latest partnership with the non-oil energy conglomerate, the SAP Indochina MD remarked:

“Banpu Group is the first company in Thailand that leverages this solution, and we are glad to partner with Banpu Group to help them drive innovation and success within the company.”

Banpu Group Innovates HR Through SuccessFactors Integration with SAP SMI Service

Meanwhile, Somnimit Lakanapantip and Baramee Saelee from the HR Digitalisation Department of Banpu Public Company Limited stated that the team is able to understand the needs of its employees through the robust intelligent HR platform provided by SAP SuccessFactors which the organisation has been utilising since 2019. They added:

“SAP SuccessFactors also helps us take traditional HR processes to the cloud, digitalising and upskilling, where employees are empowered to take on higher-value roles and diversify their skill sets and knowledge, playing a greater role in driving business growth and transformation.”

For Banpu Group, managing the shift during the pandemic is aligned with understanding changing growth behaviours in employees. The transition has involved integrating technologies into the operations as part of the HR digital transformation. This includes the establishment of a new intelligent cloud-based HR service to allow for a more unified system and work process, empowering over 1,300 of its workforce to benefit from the advanced capabilities and contribute to driving better business outcomes.

Leveraging SAP SMI service which integrates with the existing SAP SuccessFactors solutions, the firm links its official account on messaging applications like LINE in Thailand and WeChat in China. This allows employees to access and request HR services at their convenience and in turn, managers will gain greater visibility into real-time insights and feedback from staff to strengthen internal communications.

“We expect that our business will emerge stronger both financially and as a trusted brand from this transformation,” Somnimit and Baramee further stated.

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