Today, digital health has become part of many healthcare organisations’ growth strategy in delivering patient care in a more efficient and personalised manner. In a recent report from Statista, the digital health market size is forecasted to increase nearly six times in size by 2026 to nearly 640 billion U.S. dollars, with an expected CAGR of 28.5 percent from 2020 to 2026.

Qualtrics, the leader in customer experience, recognises the role of digital health today, especially with the growing need for organisations to adapt to evolving patient expectations and healthcare challenges. Following its successful trading launch in Nasdaq, SAP’s Experience Management (XM) unit has now released its latest healthcare solution, Qualtrics Health Connect to help organisations enhance the patient experience. 

Qualtrics Health Connect is an automated integration that connects Electronic Medical Record (EMR) systems directly to the Qualtrics XM Platform. This integration significantly cuts down the time healthcare practitioners spend on accessing EMRs for critical patient information such as medical history, test results, among others. Above all, Health Connect’s intelligent technology provides essential patient insights like the experience and emotions they go through during a treatment plan, which EMRs simply cannot provide. 

Sharing about this recent product development, Patty Riskind, Head of Global Healthcare at Qualtrics said:

“Greater interoperability between experience data and EMR operational data will empower clinicians to deliver more personalised and compassionate care to every patient. With Health Connect, healthcare providers can customise and personalise outreach to patients, gaining unique and relevant insights about individual care experiences.” 

New Technology for Healthcare

Over 400 hospitals and health systems around the world rely on Qualtrics’ healthcare solutions that are built on the Qualtrics XM Platform. Through the years, the XM platform has maintained the highest security certifications including ISO 27001 and FedRAMP.

Health Connect is another Qualtrics solution that solidifies the company’s thrust on managing and securing sensitive data. The new healthcare technology is an HL7 (Health Level 7) integration that securely connects Qualtrics XM platform to EMRs such as Epic, Cerner, Allscripts, Athena, and many more– allowing healthcare and public health providers to seamlessly automate patient experience data flows. HL7 allows standardisation of different healthcare systems enabling the exchange and retrieval of sensitive patient information across different systems. 

The new integration instantly and securely extracts data from EMRs and streamlines administration throughout the patient experience journey. Health Connect automatically triggers patient experience surveys based on criteria from patient events including demographics, clinical condition, procedure, or attending healthcare provider. It then populates the experience data back into the system of record for providers to take action. Ultimately, Qualtrics Health Connect help caregivers take patient-centred actions and deliver personalised experience that exceeds expectations.

Qualtrics Health Connect integration offers the following benefits:

• Actions and workflow automation by allowing the exchange of sensitive patient information and experience data between Qualtrics and EMRs without manual or SFTP uploads.
• Improve patient experience at every touchpoint– from primary care to lab work to the emergency room
• Activate the frontline by providing them populated patient experience data to allow them to deliver a more personalised patient care 

Health Connect adds to Qualtrics’ list of Customer Experience solutions for healthcare such as Health Insurance Customer Experience, Urgent Care Clinic Customer Experience, and Patient Customer Experience.

The post Qualtrics Debuts New Technology for Healthcare appeared first on InsideSAP Asia.

Today, more than ever, the healthcare industry has relied on technology including COVID-19 contact-tracing, providing a stable medical supply chain, and adapting telehealth as well as remote monitoring of patients. To help the industry become a resilient and intelligent enterprise during these trying times, SAP TechTalk will be hosting a three-part webinar series to be held weekly from 19 August to 3 September.

Martin Burger, SAP’s Healthcare Go-To-Market Lead for Asia Pacific and China shared:

“In the past, hospitals never got the attention and budgets they deserve.”

Burger explained that the hospitals’ current finance system including funding approvals could be better with a sustainable solution. He said:

“Once the situation normalises, hospitals will have to check their finances.”

Hospitals have to closely monitor their costs, understand exactly where costs occur and what options there are to reduce costs or optimise them, without compromising quality of care,” he added.

SAP in Healthcare

In the upcoming webinar series, the SAP will be sharing experiences from across the industry on how the German company can help the healthcare industry drive value-based case by being an intelligent enterprise.

Part 1: Integrated electronic medical record system for hospitals, 19th August

This webinar will touch on the inefficiencies in hospitals caused by isolated systems for finance, inventory, patient billing, pharmacy, clinician orders among others. These, essentially, affect the total patient experience.

In this webinar, participants will be able to get insights on how SAP addresses these concerns through an Electronic Medical Record system that is integrated with patient billing and ERP. SAP experts will share the importance of having an experienced healthcare implementation partner in ensuring a successful project.

Part 2: Driving better healthcare outcomes through analytics, 26th August

SAP will feature its analytics suite of products that address challenges such as overwhelming data volumes in diverse healthcare systems and receiving real-time analytics. Experts will share how hospitals can leverage health analytics through pre-defined healthcare models for optimal choices for patients.

Burger explained:

“Traditional analytics solutions only look at historical data. It was assumed you have to always ask the same question.” 

With predictive analytics, doctors can get more insights into possible outcomes almost instantly.  

This webinar will also touch on how it is possible to derive data insights easily without a data scientist.

Part 3: Gaining granular insights into healthcare costs and profitability, 3rd September

SAP experts will delve into how hospitals can cope with increasing healthcare costs while maintaining profitability. This includes analysing their costs at a granular level such as cost per surgery, cost per diagnosis among many others to improve their bottom line. 

SAP will also share how direct and indirect costs can be allocated using an activity-based costing model and simulate cost changes and their impact on profitability in this episode.

This webinar series reflects SAP’s vision to help the healthcare industry become an Intelligent Enterprise through innovative solutions that would be highly efficient at saving and improving lives, deliver a seamless patient experience, and ensure value-based care. 

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