Leading Japanese IT solutions firm Saison Information Systems (SISCO) has switched to Rimini Street to provide support for its SAP ERP application in an effort to reallocate resources previously dedicated to the SAP platform’s operation and maintenance for strategic initiatives and new value-added programs.
Founded in 1970, SISCO has a history of making astute business decisions to maintain its competitive edge. The company has been running its SAP system since 2006, is now on release ECC 6.0.
“At the time of its introduction, we were completely satisfied with the functionality of our SAP system in terms of the automation of in-house mechanisms to carry out tasks, and found that it met our business needs perfectly,” said Shuji Takahashi, director, information systems department, SISCO.
“On the other hand, we felt it was a huge disadvantage to keep paying costly fixed expenses for its maintenance and operation, even though it was running smoothly,” said Takahashi, explaining the subsequent transition to Rimini Street for his Tokyo-headquartered company.
Rimini Street is not new to the demands of leading Japanese clients.
“As with many of our clients in Japan, Saison Information Systems is focused on maximising the value of their significant investment in SAP software and optimising the return on current IT expenditures,” said Yorio Wakisaka, general manager, North East Asia, Nihon Rimini Street.
“We are pleased to help our many SAP clients in Japan, including SISCO, to cost-effectively run their current robust SAP releases for a minimum of 15 years, and allocate IT budget to more strategic initiatives that engage customers and drive competitive advantage,” said Wakisaka.
Takahashi said the fact that each Rimini Street client is assigned a dedicated local Primary Support Engineer (PSE) was an important consideration in SISCO’s decision to choose the provider.
