Japanese electronics manufacturer and long-term SAP customer Pioneer has moved more of its support footprint to independent support provider Rimini Street.
Pioneer Corporation subsidiary Pioneer Electronics (USA) has used Rimini Street’s services for its support needs since 2009, and its parent has now opted to hand to Rimini Street responsibility for support of its SAP ERP system, including SAP Advanced Planning and Optimisation (APO), to cover operations in Japan, China and Brazil.
“We are amazed by the immediate cost savings achieved by switching from vendor support to Rimini Street. In addition, we receive timely and often very complex updates delivered for tax and regulatory changes in Japan, China and Brazil,” said Toshinari Kobayashi, general manager, System Development Department 1 of IT Division, Pioneer Corporation.
“As a large global organisation we expect to experience a number of additional significant advantages – all as a result of making the move to independent support.”
According to Pioneer, the results of an initial test period showed that Rimini Street’s Primary Support Engineers (PSE’s) closed every case at a much faster rate than SAP.
“CIOs are tasked with finding ways to fund strategic initiatives, even as IT budgets for business transformation projects continue to shrink. Rimini Street provides a proven solution to help companies get better support for their SAP and Oracle ERP systems while freeing up much-needed funds and resources,” said Seth Ravin, CEO, Rimini Street (pictured).
“As more companies like Pioneer come to realise the high value and superior quality of Rimini Street’s premium global support, we will continue to expand our best-in-class service offerings to meet rising global demand.”
Nihon Rimini Street, K.K., a subsidiary of Rimini Street, opened its Tokyo headquarters in March 2014.
