Concur, an SAP company, is working with AirAsia to implement an integrated cloud-based travel and expense solution for AirAsia Global Shared Services, which provides business process outsourcing services to AirAsia Group’s 17,000 employees.
Air Asia, Asia Pacific’s largest low-cost carrier, needed an integrated solution to reduce the complexity and costs of manually submitting employee travel expenses.
“We needed something that would provide a quick one-stop solution as the travel expense claims were being managed across six locations in nine subsidiaries independently. Concur’s solution was offered and we were impressed by its ability to tightly integrate our systems,” said Naresh Alagan, CEO, AirAsia Global Shared Services.
To meet the needs of the carrier, Concur is implementing its Travel and Expense solution with the Policy Audit, Travel Allowance and VAT Configuration modules on cloud for AirAsia.
The implementation is expected to be completed by early July, and when complete, will allow users to raise close to 100 per cent of travel approvals, claims and hotel bookings. This will allow up to 10 people across the AirAsia Group to be assigned to more value-adding duties.
“This ability to raise travel approvals, make and pay for hotels and claim expenses all through a single app is a revolution from our current, outdated manual process. The future addition of flight bookings for employees will complete the value chain, reflecting innovative cross-collaboration opportunities when these benefits are available to all Concur clients,” said Alagan.
“We wanted to help AirAsia employees spend as little time as possible on less value-added activities such as managing duty travel and more on growing the business,” he said.
“SAP is proud to support our local carrier, AirAsia which is recognised and applauded internationally, with cloud solutions from Concur to enable them to meet their key objectives of cost reduction, employee satisfaction and easier access to duty travel,” said Terrence Yong, managing director, SAP Malaysia.
“The aviation market here is facing intense competition form international carriers and pressure from aviation regulations for higher integration and efficiencies. Once implemented, this objective for AirAsia would be met.”
Concur serves over 32,000 customers and 32 million users globally.
