As time goes by, the business ecosystem faces more challenges, such as more competition, uncertain economic outlook, and rapid technological destruction. For businesses to stay longer in the market, they not only need to see how they can survive and sustain their business but also find ways to scale and excel in their space. To thrive, they need to come up with a powerhouse of talent that will help ensure they stay in business.
Wiwik Wahyuni, the Chief Human Resources Officer of Home Credit Indonesia, has more than 20 years of experience in the industry has been working with Home Credit Indonesia as the CHRO for a year. She said in a recent interaction with People Matters that culture plays a significant role in building a high-impact learning culture. She also shared some of the critical elements that are essential to developing that kind of culture.
During the interview, Wahyuni shared that finding the ‘best practices’ to solve the problems is no longer as effective as it used to. She clarified by saying:
“…it demands that we respond to the problems as we go, where according to the Cynefin Framework, the relationship between cause and effect can only be perceived in hindsight. Our ability to respond and iterate timely is key to prepare for the future of work stay ahead of the curve.”
When asked what the key elements of a high-impact learning culture are, she identified agility as the essential factor to sustainable business growth and success. To emphasise the role of agility, she referenced to Josh Bersin’s statement on leadership and management as the driving force for learning, motivation, and acquisition. She also referenced Daniel Pink’s suggestion that there are three ways an organisation can empower its employees: autonomy, mastery, and purpose.
When asked about the global trends that shape the nature of work for the company and the preparations they made, Wahyuni answered “ digitalisation, process automation, and data science.”
Wahyuni also shared that Home Credit Indonesia is working around a Core HRIS with SAP that is coupled with Robotic Process Automation. The HR department alone consumes 200,000 papers annually, so the manual processes and paper could now be removed.
Home Credit also uses SAP in integrating their systems such as their Autocount Accounting, Procurement Tracker, e-logistic, Warehouse Inventory Management System (WIMS), and Sunfish. By using SAP, they have simplified the controlling process in its accounting.
During the preparations to welcome SAP, a kick-off meeting was held in early April 2017. The project went live in mid-November 2017.
