ZALORA has chosen to implement SAP S/4HANA, with assistance from IBM, to enable the leading Asian online fashion retailer to achieve its ambitious growth plans, increasing its operational capabilities and streamlining its business processes to enable critical real-time decision-making.
SAP S/4HANA will enable Singapore-based ZALORA to handle a very high volume of orders each day during peak sales periods and promotions. It will also enable the company to gain important real-time customer and business insights. The company expects the platform to enable an overall increase in productivity as well as the ability to address issues in merchandising, sales, supply chain, finance and control, and compliance. IBM will work closely with ZALORA’s project teams to migrate the company’s systems to the SAP S/4HANA platform.
The online retailer’s previous accounting processes required a significant amount of manual input of important operational data, with its associated risks, including inefficiencies and the introduction of human errors.
Without an integrated solution the company lacked the real-time data needed to make important business decisions quickly. In addition, business information was often presented in silos, which created a roadblock to a more holistic view of the business that would enable optimum operations and planning.
“To support our continued growth as a leading online fashion retailer, we needed a platform capable of automating and streamlining existing processes and the capacity for large scale expansion,” said Parker Gundersen, ZALORA Group CEO. “SAP’s S/4HANA solution fulfilled our objectives of visibility, compliance, automation, productivity and sustainability.”
“Online businesses are increasingly driven to innovate and discover new ways to deliver values to their customers along the entire purchase journey,” said Khor Chern Chuen, managing director, SAP Singapore.
“ZALORA has transformed the way people shop and interact with their favourite brands,” said Khor. “We are excited to work with ZALORA, one of the fastest growing online fashion retailers in Asia, to accelerate their business, provide a better experience for their customers and increase business value as an e-retailer.”
