In order to keep up with the ever-changing landscape of the education industry, premium Southeast Asian (SEA) private educator Taylor’s Education Group (TEG) transformed its employee experiences by leveraging SAP SuccessFactors and SAP Concur solutions.
TEG’s status as a premier institution for education from pre-K through graduate school in Malaysia, Singapore, and Vietnam was earned throughout the course of its 60-year history. The Malaysia-based education holdings company is always striving to deliver educational excellence at every stage of its students’ journeys by leveraging the resources of Taylor’s University, the British University of Vietnam, Taylor’s College, and a network of highly successful international schools.
In November last year, global investment firm KKR and TEG announced the signing of agreements that will result in KKR acquiring a minority ownership in Taylor’s Schools. Taylor’s Schools is the owner and operator of six international schools, all of which have won prestigious accolades. These are Taylor’s International School Puchong, Taylor’s International School Kuala Lumpur, Australian International School Malaysia, Nexus International School Malaysia, Nexus International School Singapore, and Garden International School. The investment made by KKR sets the stage for Taylor’s Schools to experience accelerated growth and regional expansion.
According to Puven Nalatambi, Vice President of Group Human Resources at TEG, the company made the decision to redesign its human resources (HR) systems and processes in order to strengthen its track record as one of the leading education providers in Malaysia, Singapore, and Vietnam. The goal of the transformation project was to enable the team to deliver meaningful and engaging experiences that would assist employees in learning, growing, and becoming even more productive.
TEG’s goal in updating its HR information systems (HRIS) to a centralized platform was to allow its HR professionals more time to focus on the employee experience rather of mundane administrative responsibilities. Furthermore, the company will be better prepared for the next 50 years of business by creating a dynamic, engaging workplace through the implementation of an HR Shared Services Centre that centralizes HR activities and gives employees access to self-service features.
Leveraging SAP SuccessFactors and SAP Concur Solutions
TEG teamed up with NTT DATA, an SAP Partner with more than three decades of experience with SAP technologies, to help design and build its new centralized HR platform and the resulting experiences. It can be noted that NTT DATA made a major impact by introducing best practices from industry leaders in the field of human resources, which aided TEG in keeping abreast of the latest developments and pinpointing spots in its own HR infrastructure and procedures that needed attention.
“Working with the SAP SuccessFactors team and NTT Data, TEG was also able to localize the solutions for different markets to fulfill legal mandates and gain peace of mind. With the SAP SuccessFactors and SAP Concur solutions in place, TEG now has a powerful platform to help transform the employee experience,” Nalatambi explained.
Furthermore, Nalatambi stated that SAP solutions are assisting TEG in its ongoing digital transformation journey, which aims to streamline HR procedures, increase employee satisfaction, and solidify TEG’s status as an employer of choice in the education industry. She added:
“Using SAP SuccessFactors HXM Suite in offering a one-stop solution for all our employees’ HR needs is a transformative step. It shows our people that we are putting their experience at the centre of everything we do.”
Meanwhile, SAP SEA Vice President and the company’s current Head of Cloud SAP’s Cynthia Quah shared that the tech giant is dedicated to helping businesses become sustainable, intelligent enterprises. She noted that the market-leading cloud solution SAP SuccessFactors is a human experience management (HXM) product that is well-known for its ability to streamline procedures, succeed in the recruitment and retention process, and educate and re-skill employees.
“SAP brings together the solutions, technology and best practices needed to run integrated, digital business processes in the cloud,” Quah concluded.
