The recent meeting attended by HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), Steve Tzikakis, SAP President EMEA South and Steve Tzikakis, SAP President EMEA South accompanied by his esteemed SAP team focused on SAP and DEWA’s partnership towards innovation, digital transformation, Internet of Things (IoT), big data analysis, and cloud computing in UAE. HE Al Tayer emphasised the importance of sharing best practices and global experiences between the two organisations upon welcoming the SAP delegation. 

HE Al Tayer underscored DEWA’s projects and initiatives geared towards shaping the future for the next generations per the UAE Centennial 2071 plan, a five-decade, long-term, full-vision government plan after 2021 launched by the Cabinet to make UAE the best country in the world by 2071; the UAE Strategy for Artificial Intelligence; and the Dubai 10X initiative that aims to place Dubai 10 years ahead of its contemporary global cities, transforming it into a city of the future. The 10X initiative was launched by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. Given this, DEWA is committed to being part of the country’s digital transformation and recognising Dubai’s role as a global digital platform.

During the meeting, the SAP delegation has expressed the company’s interest to participate in DEWA’s future projects and initiatives highlighting its services and solution.

Digital DEWA’s Four Pillars

As DEWA’s digital arm, Digital DEWA focuses on four pillars that would deliver a new utility experience not only for Dubai but for the whole world. 

The first pillar, The Dubai Solar Pillar aims to power a 75{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} renewable grid in Dubai by 2050 through developing, enhancing and deploying advanced solar technology. This initiative launches Dubai at the forefront of solar energy with a 24-hr solar-powered utility providing electricity and water.

With energy storage as the core of the second pillar, Digital DEWA will deploy renewable energy grid that utilises innovative energy storage technologies, which is aligned with Dubai Clean Energy Strategy 2050. Advance machine learning will be utilised to integrate clean energy and energy storage and at the same time ensure maximum efficiency and reliability of operations.

The third pillar focuses on expanding Artificial Intelligence (AI) solutions that will deploy machine learning to augment customer experiences, support employee services and productivity enhancement, and optimise core grid operations. The AI branded “Rammas” will make Dubai the 1st city to provide water and electricity services based on AI. The Rammas AI project has three sub-initiatives namely AI for customers, AI for employees and AI-powered systems.

Providing cutting edge digital services is the focus of the fourth pillar. DEWA launched its digital platform and data hub MORO that specialises in information storage services, cloud computing, and IT for both the public and private sectors in the UAE and the region. Aside from improving UAE’s digital capabilities to develop smart cities, provide state-of-the-art and innovative digital solutions, MORO is also designed to be a successful model for Dubai and the world. 

In May 2017, DEWA’s data hub subsidiary, Data Hub Integrated Solutions LLC (MORO) and SAP have signed an MOU to develop and deliver innovative application solutions and services based on SAP platforms for cloud services, storage, and management of data for large- and small-sized companies, digital solutions in the public and private sectors in the UAE and the region.

DEWA’s on-premise SAP landscape migration to MORO was ensued to fulfill innovation, cost efficiency, scalability, speed, and resiliency. MORO was established following the National Innovation Strategy, launched by HH Sheikh Mohammed bin Rashid Al Maktoum to make the UAE one of the most innovative countries in the world. To date, the migration is one of the world’s largest migrations for SAP HEC in the utility sector and one of the largest data migrations across all industries at the European, Middle Eastern and African (EMEA) level.

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Headquartered in Texas, Utegration has an overseas office in Bangalore, India. The company focuses on SAP for Utilities, analytics and core technology solutions, with more than 50 clients across the water, gas, electric and broader energy sectors.

“Since the founding of the company in 2008, Utegration has held our position as the preeminent SAP solution provider to the utility and energy industry. We have set the standard for delivering value, quality and innovation,” said Bin Yu, chairman, CEO and founder of Utegration.

“Bart shares our vision and our values and has the industry and operational experience to help grow our company as we expand our S/4 Transformation, digital customer, AMI analytics and integration, and our suite of solutions including FINREG, our Finance and Regulatory S/4HANA extension. We are excited to have him on the team.”

Thielbar has more than 25 years of operational and management experience, most recently serving as VP and North American utility practice leader for Capgemini. He also held executive positions with Five Point Partners, TMG, and Northwestern Energy, and is a past chair of the Edison Electric Institute (EEI) and the American Gas Association Technology Advisory Council.

“Today’s business climate demands deep expertise, nimbleness, delivery excellence, and innovation. Utegration has demonstrated those capabilities since its formation and has been one of the most exciting success stories in our industry. I am honored and humbled to have the opportunity to help lead the team. Looking ahead, we will deliver even more value to our customers by building upon the vast capabilities of the team, broadening our solution offerings, and demonstrating excellence in all of our solution delivery,” said Thielbar.

Utegration has also appointed Kurt Zuch, former principal at Ernst & Young, to the company’s Board of Directors.

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Currently, the average technical and commercial losses for state energy distribution companies hover around 25.3 per cent. The SAP Meter Data Management by Siemens solution is designed to address this issue by enabling energy distribution companies to harness the big data generated by connected meters and sensors to gain deeper insights and improved control.

“With energy demand expected to overtake supply, spiralling costs, and increasing pressures to reduce carbon emissions, the energy sector needs new ways to meet these challenges,” said Dr Harald Griem, executive vice president and head – Energy Management division, Siemens Ltd.

He said that the solution will provide energy distribution companies with real-time power quality analysis combined with customer analytics, helping the companies to both minimise losses and improve functionality.

“India’s energy demand is expected to increase manifold in the coming decade”, said Hemant Dabke, vice president, strategic industries, SAP Indian Subcontinent.

Dabke said that the longstanding relationships that SAP and Siemens have with utilities and municipalities in India will assist the energy sector on its path to digital transformation.

“By presenting powerful opportunities to leverage IoT capabilities we together will transform the landscape for current and future energy market players,” he said.

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With its focus on SAP for Utilities, analytics and core technology solutions, Utegration has a core of certified consultants with expertise across the full spectrum of the SAP Hybris portfolio, which is expected to be a catalyst for energy and utility companies as they embrace digital transformation.

Utegration solutions director Justus Talley will be speaking alongside a large utility customer on their go-live with Hybris Cloud for Sales and Service and Hybris Billing at the upcoming SAP for Utilities Conference in California. In the presentation, Talley will share the experience of selecting, implementing and running the SAP Hybris suite and how they managed it in a agile and iterative approach.

“We are thrilled to be a certified Hybris partner by SAP; forging the path ahead of being the leading service provider in the SAP Hybris Customer Engagement and Commerce arena. We are reaping the benefits and strive to be a trusted partner in helping our customers through their digital transformation journey leveraging SAP Hybris,” said Jimmy Leong, managing director – customer engagement and user experience, Utegration.

Earlier this year, Utegration selected SAP’s S/4HANA Cloud ERP, Hybris Cloud for Sales, and Concur Travel Expense Management. The company also recently went live with SAP Hybris Cloud for Sales as its new CRM platform.

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“This expanded innovation program will deliver two key digital capabilities our customers are demanding; a real-time view of all their product inventories, and the ability to predict asset failures and prescribe their best sequence of repair,” said Ken Evans, global vice president, oil and gas industry, SAP.

“Our digital readiness survey confirms that while over 80 per cent of the industry sees these capabilities as important, less than five per cent have either of them today. Our collaboration with Accenture expands the portfolio of solutions delivering such digital transformations to the oil and gas industry.”

The Connected Hydrocarbons Logistics solution (CHL) will provide real-time total inventory of oil and gas companies’ hydrocarbon supply chain, using cloud networking to connect companies with suppliers and partners, optimising hydrocarbon supply chain movements, visibility into secondary costs, and reducing working capital. According to SAP, CHL will complement the capabilities of other SAP for Oil and Gas industry solutions through end-to-end visibility with real-time analytics and improved supply and demand planning.

Accenture and SAP also plan to expand their Upstream Production Operations collaboration which provides solutions supporting the upstream operations value chain including SAP Upstream Operations Management and Accenture’s rapid deployment upstream S/4HANA template, Accenture Upstream Direct. The SAP Predictive Maintenance and Service solution will also be extended to provide early identification of potential asset performance issues, enabling operators to enhance production volumes while reducing maintenance costs and planning.

“The hydrocarbon value chain is at the heart of the downstream business, and today’s fragmented and often outdated IT landscape prevents oil and gas companies from unlocking all of the available value,” said Andrew Smart, managing director and leader of Accenture’s energy practice.

“We look forward to working with SAP and our clients to use Connected Hydrocarbons Logistics to unlock this value by better managing changes in supply, demand and commodity prices. Similarly, the new predictive maintenance tool from SAP can help operators further enhance upstream operations, in an environment of sustained oil price volatility.”

Accenture and SAP last October announced a collaboration on predictive analytics solutions for asset management in the utilities industry to enable condition-based maintenance.

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The Tata Power Mobile App is designed to be an exclusive platform to help customers and stakeholder directly engage with the company.

Developed using the SAP Multichannel Foundation for Utilities solution, the app integrates in real-time with Tata Power’s SAP enterprise systems.

For consumers, the app provides features such as account overview, bill payment, meter reading details, monthly consumption trends, bill and payment history, notification alerts, zone outage and shutdown information and registration for e-services. It also includes one touch access to the customer care team.

Anil Sardana, chief executive officer and managing director, Tata Power, said, “As we are increasingly using smartphones to simplify our lives, the all-new Tata Power app will prove to be a great addition to improve our overall stakeholder experience. Introduction of the Tata Power app will provide benefits to the customers by giving them access to information, troubleshoot, get bill statements and even make payments on the move.

“Additionally, it will help us to tailor our offerings to customers, based on their usage, and we are committed to provide best in class customer service to them. We wish to remain a relevant part in India’s growth strategy, and reach new heights through constant innovation and excellent services.”

“Rapid technological advancement and increased penetration of smartphones have raised expectations from utility customers to deliver more services on mobile,” said Deb Deep Sengupta, managing director, SAP Indian Subcontinent. “I extend my congratulations to Tata Power in their continued endeavour to provide the best services to their consumers.”

The Tata Power app can be downloaded from the Google Play Store and will soon be available on the Apple App Store.

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