IBM Japan Archives - InsideSAP Asia https://insidesap.asia/tag/ibm-japan/ The independent resource for SAP professionals in Asia Fri, 22 Oct 2021 01:51:18 +0000 en-US hourly 1 https://insidesap.asia/wp-content/uploads/2020/01/cropped-InsideSAP-Asia-logo-SQUARE-32x32.png IBM Japan Archives - InsideSAP Asia https://insidesap.asia/tag/ibm-japan/ 32 32 Qualtrics Awards Outstanding Business Technology Partners in 2021  https://insidesap.asia/qualtrics-awards-outstanding-business-technology-partners-in-2021/ https://insidesap.asia/qualtrics-awards-outstanding-business-technology-partners-in-2021/#respond Thu, 21 Oct 2021 20:00:00 +0000 https://insidesap.asia/?p=11912 Business technology partners of Qualtrics, including EY, Korn Ferry, IBM, and Ugam, were recognised for their key milestones in Experience Management (XM). In 2020, the Qualtrics Partner Network (QPN), which provides organisations with access to best-in-class experience management consulting, technology, and services, doubled to more than 200 global member companies in a short span of […]

The post Qualtrics Awards Outstanding Business Technology Partners in 2021  appeared first on InsideSAP Asia.

]]>
Business technology partners of Qualtrics, including EY, Korn Ferry, IBM, and Ugam, were recognised for their key milestones in Experience Management (XM).

In 2020, the Qualtrics Partner Network (QPN), which provides organisations with access to best-in-class experience management consulting, technology, and services, doubled to more than 200 global member companies in a short span of two years. Over 85{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} of Qualtrics customers’ XM programmes are underpinned by QPN partners’ innovations that address every organisation’s unique business need.

In the third year of QPN, Qualtrics, the leader in customer experience and creator of the XM category, celebrated its annual Partner of the Year Awards acknowledging the successes and contributions of its clients in the advancement of experience management. This year, new categories were added such as the Breakthrough Award for new partners that broaden the reach of XM to new markets and the All-In Award for those that exemplify Qualtrics’ cultural values as voted by the client-facing teams.

Leading Business Technology Partners in 2021

The 2021 XM Partner Award winners from all over the world demonstrated outstanding contributions in advancing and scaling up their customer, employee, product, and brand experience programmes, driving engagement, retention, loyalty, and brand relevance. Here are the leading business technology partners of Qualtrics recognised during the 2021 Partner Summit:

Korn Ferry: Employee XM Partner of the Year – Asia Pacific & Japan and Europe, Middle East & Africa and Innovation Partner of the Year

Korn Ferry, a global organisational consulting firm and a global leader in employee experience, helps clients design optimal organisation structures, roles, and responsibilities. Backed by 7,000 experts in over 50 countries, the company delivers services on core areas including organisation strategy and total rewards. In February 2021, the consulting firm collaborated with Qualtrics, combining Qualtrics’ cloud solution and Korn Ferry’s expertise in diversity, equity, and inclusion (DEI) to accelerate the impact of DEI efforts for organisations worldwide.

“Korn Ferry is delighted to be recognised by Qualtrics for our expertise in delivering best-in-class employee experience programmes on a global scale,” said David Marzo, Global Solutions Leader, Korn Ferry. “The combination of Korn Ferry’s transformational advisory expertise and Qualtrics EmployeeXM empowers our clients to close the gaps to create a radically human organisation”

EY: Customer XM Partner of the Year – Americas and Asia Pacific & Japan

Leading professional services organisation EY works across assurance, consulting, law, strategy, tax, and transactions. Leveraging experience and operational metrics, the firm empowers companies worldwide to drive exceptional experiences, and innovate faster and with more insight. Last month, the multinational firm launched EY Qualtrics Experience Management competency to support companies’ experience transformation through end-to-end solutions– from strategy to design and enablement to implementation. 

“EY’s purpose of building a better working world has been founded on the belief that Customer and Employee experiences are interconnected and have a direct influence in driving outcomes,” said Vijay Nidumolu, Managing Director, EY. “We are honored to be recognized by Qualtrics as the EmployeeXM partner of the year in 2020 and a CustomerXM partner of the year in 2021 which is consistent with how we approach everything we do for our clients.”

ServiceNow: Alliance Partner of the Year

ServiceNow, a software-as-a-service provider, offers a smoother and more impactful way to put an organisation’s insights into action by harnessing the combined power of ServiceNow’s digital workflows with Qualtrics’ experience management technology on a single platform. Bill McDermott, the former SAP CEO, is ServiceNow’s CEO and President.

FullStory: Technology Partner of the Year

Atlanta-based FullStory offers digital experience intelligence as well as debugging and developer tools. FullStory has an integration with Qualtrics that helps customers seamlessly reconcile qualitative customer feedback with digital experience intelligence to understand and take action on pressing issues and opportunities, greatly improving customer experience.

WSA: Employee XM Partner of the Year – Americas

Workforce Science Associates’ (WSA) leadership has empowered leading workforce engagement businesses such as Kenexa. The Nebraska-based company is focused on Workforce and Employee Engagement Consulting, Project Managing, Leading, and Executing.


Hall & Partners:
Brand XM Partner of the Year – Americas

A pioneering strategic consultancy powered by full-service market research, connected data, and inspiring insight, Hall & Partners leverages technology and experience management to design, gather and inspire businesses to build stronger relationships with customers, consumers, and patients. The company currently has 10 offices worldwide including in Singapore, Melbourne, and Sydney.

SOM: Breakthrough Partner of the Year – Americas

SOM is a 100{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} Quebec-based research firm with over 300 employees specialising in data collection, analysis, and visualisation– empowering companies make informed and judicious decisions.

Walker: All-In Partner of the Year – Americas

Walker is a full-service XM firm that serves a wide range of industries including B2B, consumer, and public sector organisations. Walker delivers industry-best tools and expert guidance to drive better, faster results.

Kantar: Customer XM Partner of the Year – Europe, Middle East & Africa

London-headquartered Kantar is a data and evidence-based agency providing insights and actionable recommendations to customers worldwide. The firm enables organisations to explore the entire customer journey and embed operational change, drive customer centricity, and deliver business impact. Kantar has presence spanning 90 markets and is known as the world’s leading data, insights, and consulting company.

AKT: Breakthrough Partner of the Year – Europe, Middle East & Africa 

AKT is one of the largest People Experience Management Cloud Solutions consultancies in EMEA. Aside from ensuring successful implementation, integration, optimisation, and support of the entire suite of SAP SuccessFactors HXM and Qualtrics solutions, AKT helps companies adapt to the new expectations in the digital experience economy by redefining and transforming the way people experience their companies and organisations.

Zill Consulting: All-In Partner of the Year – Europe, Middle East & Africa

Founded by two experienced Qualtrics consultants who bring together the benefits of combining advisory and technical practices for XM, Dublin-based Zill provides design, implementation, and managed services to XM programmes.

IBM: Asia Pacific & Japan Breakthrough Partner of the Year

IBM joined the QPN in November 2019 and has delivered professional implementation of Qualtrics EmployeeXM to organisations in Japan, including winning orders for large-scale employee experience projects and receiving the highest satisfaction score after implementation. In April, IBM Japan became the first-ever certified Qualtrics reseller to provide one-stop support to customers implementing the industry-leading XM solutions from Qualtrics.

Ugam: All-In Partner of the Year – Asia Pacific & Japan

Ugam, a Merkle company, is a leading analytics and technology services company based in Mumbai. The company enables organisations to make informed business decisions by leveraging a proprietary big data technology platform coupled with the firm’s analytics expertise.

Commending the expertise of the business technology partners, R.J. Filipski, Qualtrics Global Head of Ecosystem, said:

“The continued growth and innovation of the Qualtrics Partner Network push the boundaries of the Experience Management category. This year’s partner winners are leaders in their respective spaces and utilize their expertise and commitment to the customer to deliver ongoing value.”

The post Qualtrics Awards Outstanding Business Technology Partners in 2021  appeared first on InsideSAP Asia.

]]>
https://insidesap.asia/qualtrics-awards-outstanding-business-technology-partners-in-2021/feed/ 0
Qualtrics, IBM Japan to Expand XM Platform Capabilities https://insidesap.asia/qualtrics-ibm-japan-to-expand-xm-platform-capabilities/ https://insidesap.asia/qualtrics-ibm-japan-to-expand-xm-platform-capabilities/#respond Wed, 14 Apr 2021 21:00:00 +0000 https://insidesap.asia/?p=10801 Qualtrics and IBM Japan have announced a new strategic alliance to help customers in the Japanese market access and expand the full value of Qualtrics XM Platform. The Asia-Pacific and Japan (APJ) region still proves to be an emerging experience economy where consumers choose a superior experience over a superior product. As part of its […]

The post Qualtrics, IBM Japan to Expand XM Platform Capabilities appeared first on InsideSAP Asia.

]]>
Qualtrics and IBM Japan have announced a new strategic alliance to help customers in the Japanese market access and expand the full value of Qualtrics XM Platform.

The Asia-Pacific and Japan (APJ) region still proves to be an emerging experience economy where consumers choose a superior experience over a superior product. As part of its growth strategies and ongoing investments in expanding operations, Qualtrics has opened offices in Singapore and Tokyo in 2017 to address the increasing demand for XM solutions in the region. 

Qualtrics’ recent partnership agreement with multinational technology company IBM Japan is yet another proof of the company’s commitment to driving the digital transformation of businesses across the APJ region. The latest collaboration will empower IBM Japan with the right tools to provide a ‘one-stop support’ for companies when implementing industry-leading solutions from Qualtrics Experience Management (XM) Platform.

With a focus on achieving the goal of accelerating the XM footprint in the Japanese market, IBM Japan will be extending advisory services, delivery, and support for XM solutions to customers in the country.

In a statement, Satoru Kumashiro, Managing Director at Qualtrics Japan, said that Qualtrics has been instrumental in designing and enhancing the experiences delivered to customers and employees for businesses worldwide. Commenting on the new partnership, Kumashiro said the company continues to rapidly scale its operations in Japan. He added:

“Qualtrics’ strategic partnership with IBM ensures businesses across the country can benefit today from the industry-leading Experience Management Platform.”

Meanwhile, Brigid Archibald, Managing Director at Qualtrics APJ, also expressed her delight at the new alliance. The regional MD, who was appointed in May 2020 to direct the growth strategies of Qualtrics XM operations in APJ, remarked:

“An exciting chapter for Qualtrics, IBM, and most importantly, for the customers we serve.”

Expanding the Reach of Qualtrics XM Platform in Japan

In November 2019, IBM joined the Qualtrics Partner Network — a network of expert practitioners with deep industry knowledge, experience, and insights — and has since established a dedicated Qualtrics department to support XM implementations. All members of that group were also certified as Qualtrics consultants in February 2020.

Furthermore, that dedicated team of experts has won orders for large-scale employee experience projects and received the highest satisfaction rate in IBM Japan after the implementation. The group has also successfully delivered professional implementations of Qualtrics EmployeeXM, built on the Qualtrics XM Platform, to Japanese customers.

As the first Japanese company to acquire Qualtrics reseller certification, IBM Japan will help accelerate time to value for joint customers. The tech giant will also have significant involvement in expanding the reach of XM capabilities as an implementation partner for Qualtrics in the region.

“IBM Japan’s appointment as reseller for Qualtrics in Japan is testament to the proven abilities of Qualtrics, which is already being successfully used by leading Japanese companies,” Kumashiro said.

By combining Qualtrics XM software and IBM Japan’s services and solutions, the strategic alliance will help clients in achieving greater results in their XM implementations. Joint account planning will also be conducted with sales representatives from both companies. Additionally, the collaboration will see XM training held within IBM Japan.

Moreover, Qualtrics customers will join Think 2021 — a digital event hosted by IBM Japan — along with other experts in the industry to learn more about how to navigate change through transformation, automation, and modernisation. 

About IBM Japan

IBM Japan Ltd. is a commercial services provider that offers computer system and semi-conductor products, software, technical support, and business consulting services to fulfill the needs of customers.

The post Qualtrics, IBM Japan to Expand XM Platform Capabilities appeared first on InsideSAP Asia.

]]>
https://insidesap.asia/qualtrics-ibm-japan-to-expand-xm-platform-capabilities/feed/ 0