Hitachi Ltd and SAP-certified cloud service provider oXya will deliver SAP HANA Enterprise Cloud services to customers under a new global agreement with SAP, expanding Hitachi’s strategic alliance with the vendor.
Hitachi and oXya’s delivery model offers an assigned support team located on-shore and near-shore and familiar with their customer systems to deliver services based on integrated infrastructure with Hitachi storage. Hitachi will deliver the service in Japan, while oXya will offer the service in the US, Canada and France, expanding to other regions over time.
Hitachi and its subsidiaries have had a strategic relationship with SAP since 1994.
“Hitachi and SAP have a long history of collaboration and with this agreement, we are pleased to take our partnership to the next level,” said Toshio Nakano, president of IT platform products management division, Hitachi Ltd.
“Hitachi and oXya will offer customers on SAP HANA Enterprise Cloud the same unique delivery model that we have been providing for many years – customer-assigned support teams that are located on-shore or near-shore. Each team builds a close relationship and intimate knowledge of its customer, which enables the team to provide the highest quality of service to our customer. This unique delivery model has gained trust from hundreds of enterprise customers worldwide, and earned us an industry-leading customer satisfaction rate of nearly 100 per cent,” said Nakano.
“As customers explore the strategic challenges they are facing, including digital transformation, big data and IoT, Hitachi and SAP bring a strong alliance that helps ensure a secure and efficient deployment and a highest level of performance and quality to all these crucial topics.”
