Global IT service provider HCL Technologies has launched a new service offering to help customers wishing to co-innovate on digital solutions.
HCL currently operates six United Xperience Labs around the world, which provide enterprise digital strategy, design, build capabilities, technology service catalogues, smart applications and machine solutions, and managed digital services integrated with its IT sourcing offerings. The new offering will help to accelerate the onboarding process for customers.
“These labs are at the forefront of defining the technology provisioning contours of the digital era and have become benchmarks of collaboration laser-focused on consumer experience,” said Jaco Van Eeden, head of HCL’s Beyond Digital Business unit.
According to HCL, the offering has three layers covering core innovation processes – setting the strategy and vision; assembling human experience insights; and developing prototypes and presenting the solution through a unique format which enables users to interact with the solution and participate in live iterations.
“The launch of our United Xperience offering provides a replicable master template for forward-looking enterprises that want to create similar co-innovation units as extensions of their organisations. The key highlight of this offering is its ability to significantly shorten the business-idea-to-business-value-cycle,” Van Eeden said.
A United Xperience Lab will be a central component of HCL’s freshly minted global partnership with Manchester United.
The partnership, a first for Manchester United, will be focused on digital initiatives to engage and improve the experience of the football’s clubs 659 million global followers.
The United Xperience Lab, to be housed within the Old Trafford stadium, which will used to explore ways in which the club uses technology to create a unified fan experience for supporters.
Manchester United group managing director Richard Arnold, said the prospect of what can be achieved through the partnership is very exciting.
“Through digital transformation we hope to change the way in which our fans experience and interact with Manchester United. Together with HCL we aim to develop innovative ways to connect with our fans around the world, providing a blueprint for other global organisations,” Arnold said.
HCL Technologies CEO and president Anant Gupta said that other organisations will benefit from the work it is doing with Manchester United.
“With enterprises facing an explosion of digital content and experience interfaces, there is a growing need for a partner who can orchestrate these value chains and harness them for business benefits,” Gupta said. “Our partnership will enable HCL to create and manage these digital assets at a scale which will make it a prototype for successful digital co-innovation in any industry/organisation in the world.”
