The Asia-Pacific market, which signed on last year, became the latest region to adopt the UEM software from New York-based Knoa, which now serves customers worldwide.

“We are very excited about our work in the Asia-Pacific region. We’ve seen tremendous growth there over the past year and foresee it continuing throughout 2018 and beyond. As new technology is more widely adopted, companies are prioritising employee efficiencies more than ever,” said Brian Berns, CEO, Knoa Software.

Knoa is attributing its high growth rate in Asia-Pacific to the region’s positive economic growth and increasing cloud adoption. In addition, they cite a record of success working with multinational conglomerates, which has generated significant follow-on business for the company.

“In 2017, the ROI of the SAP UEM application was proven in several successful customer migration projects, including one of the largest yet: a migration to SAP S/4HANA involving 300,000 SAP users,” said Berns.

SAP UEM by Knoa 7.2, which was launched at the SAPPHIRE NOW event in May 2017, enables organisations to measure how their employees engage with enterprise software, identifying process bottlenecks and inefficiencies that negatively impact productivity.

SAP UEM, available on-premise or as a cloud-based subscription service, is designed to enable organisations to maximise their SAP investment by allowing them to benchmark the user experience and performance across the entire SAP software landscape, before and after a migration. It provides user experience metrics for all SAP business modules, including finance, HR, supply chain, sales and distribution, and customer relationship management.

“We are also seeing good momentum with system integrators, who are beginning to incorporate user analytics in their implementation methodology, as a must-have component,” said Berns. The company experienced a near doubling of its perpetual licence revenue year over year.

Knoa names Australia’s Dulux and India’s Tata Consultancy Services among its client base.

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According to Knoa, SAP User Experience Management (UEM) for SAP SuccessFactors solutions can help customers implement an effective change management strategy when migrating from an on-premise HCM solution, by enabling organisations to analyse application usage, process adoption and user engagement.

Brian Berns, CEO, Knoa Software, said the announcement reconfirms the company’s commitment to support all SAP enterprise solutions, with a strong focus on cloud-based solutions and those in the roadmap for SAP S/4HANA.

“The SAP UEM applications provides comprehensive user analytics for visibility into employee engagement with SAP SuccessFactors solutions, including key functions such as recruiting, onboarding, learning, performance and goal management, compensation, and succession and development,” said Karie Willyerd, head of global customer education and learning, SAP. “As with any other projects of this magnitude, data helps build confidence, and confidence builds adoption.”

By identifying adoption gaps in specific application modules, functionality amor processes following an implementation, customers can address these systematically, either through process redesign, user training or improved communication. The solution can also identify process efficiency gaps during SuccessFactors rollouts.

Delivery partners Brighouse and GP Strategies, which have been involved in the early implementations, said customers using SAP SuccessFactors have seen tangible benefits in the areas of change management, workforce training and business process optimisation, aided by a “single source of truth for measuring user experience and adoption”.

“Britehouse has obtained extensive value in the use of SAP UEM for the measurement of benefits derived during project implementation,” said Caren du Toit, Britehouse Consulting, a division of Dimension Data. “Furthermore, during the run phase, SAP UEM provides us with great insight into process adherence, the maturity of the users as well as their capacity. We believe that every customer will benefit from using SAP UEM.”

“Supporting complex product rollouts across diverse geographic locations, SAP UEM provides the intelligence required to promote successful user adoption and maximise the utilisation of HCM technology initiatives in global organisations,” said Paul Pearce, managing director, GP Strategies. “SAP UEM should be considered in every organisational change management (OCM) and end-user adoption analysis project before a solution is deployed. This tool provides the intelligence required to promote and create the very best user experience possible while maximising end-user adoption and reducing the risk in deploying technology.”

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