Averis, a global provider of shared services and solutions across industries such as commodities, clean energy, and pulp production, has embraced RISE with SAP S/4HANA Cloud, SAP Business Technology Platform (BTP), and SAP Ariba to strengthen its operational capabilities. Headquartered in Malaysia, with a presence spanning Asia, the Middle East, and the Americas, the company supports over 300 clients with services in finance, human resources, and procurement. Having operated for 15 years on an on-premise SAP ERP system, Averis recognized the need for transformation to sustain its growth and deliver greater value to its clients.

To address challenges such as capacity planning, streamlined upgrades, and cost management, Averis opted for a hybrid IT model through SAP’s cloud solutions. This approach allows the company to maintain control over sensitive customer data while leveraging the scalability and flexibility of cloud technologies. The hybrid framework integrates public and private cloud environments, ensuring that operational resilience is maintained alongside cost efficiency.

Advantages of RISE with SAP S/4HANA Cloud

Averis’ adoption of RISE with SAP S/4HANA Cloud has led to a more agile IT infrastructure. By moving the majority of its systems to the cloud, the company has unlocked advanced capabilities in data analytics and automation, enabling faster and more personalized service delivery. These improvements have resulted in measurable enhancements to client satisfaction, with an 8.5% increase reported due to quicker response times and adaptable service offerings.

The shift to a cloud-based operational model has also allowed Averis to move from a traditional CAPEX/OPEX model to a pure OPEX framework. This change has reduced its total cost of ownership (TCO) by 11.5%, providing financial flexibility to scale resources based on demand. The company’s IT environment is now more stable and capable of managing fluctuations in workload, minimizing risks, and improving service continuity.

Averis also intends to future-proof its operations by laying a strong foundation for integrating advanced technologies such as artificial intelligence (AI). These innovations aim to boost productivity and resource optimization, further enhancing its competitive edge. With sustainability becoming a focal point for many of its clients, Averis plans to leverage SAP solutions to expand its portfolio in sustainable service offerings, aligning with global environmental objectives.

Strengthening Client Relationships

As part of this transition, Averis has emphasized maintaining strong client relationships by aligning its services with evolving market needs. By integrating SAP’s digital tools and fostering a culture of innovation among its 1,000 professionals, the company has empowered its workforce to adapt to changes and maximize operational efficiency.

According to Herminto, Vice President of Group IT at Averis, the tailored hybrid strategy with SAP has provided a practical balance between cloud benefits and data control. The partnership has ensured business continuity and cost optimization, enabling Averis to better support its clients while maintaining operational agility.

Eileen Chua, Managing Director of SAP Singapore, noted that RISE with SAP S/4HANA Cloud offers businesses the flexibility needed to scale effectively and achieve tangible results. For Averis, this transformation not only meets current operational demands but also establishes a robust framework for future initiatives in AI and sustainability.

By embracing SAP’s cloud solutions, Averis has positioned itself to navigate the complexities of global operations while fostering innovation and resilience in its service delivery. The integration of these technologies marks a significant step in the company’s journey toward enhanced operational excellence and long-term growth.

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In a recent interview, Jinlong Machinery & Electronics Co., Ltd. Chief Information Officer Zhong Lei discussed the company’s decision to undergo an extensive digital transformation and cloud migration with the German tech giant’s RISE with SAP S4/HANA Cloud. Founded in 1986, Jinlong Machinery & Electronics Co., Ltd. is a leading supplier of structural components, motors, LCD modules, and automation equipment’s precision components. Lei highlighted the importance of Real-Time Support in ensuring the success of the project.

The company’s CIO explained that the decision to embark on a comprehensive digital transformation was driven by the increased cost pressure on lower-threshold component suppliers due to the rising prices of raw materials. By strengthening internal risk management and cost management systems, the company aimed to increase efficiency and maintain or lower product prices.

Real-Time Support played a crucial role in the success of the project, enabling Jinlong to access experts at all times to resolve issues quickly and ensure timely project delivery. Lei noted that the flexibility of the service, which allowed the company to choose between phone, email, and chat support, was particularly beneficial. Chatting with experts live minimized downtime and reduced operating costs and time spent.

Lei also emphasized the importance of being able to communicate with experts in the company’s own language, as not everyone feels comfortable discussing technical details in English. This allowed for more effective communication and a quicker understanding of issues. Additionally, being able to directly communicate with SAP product experts allowed for more personalized guidance and recommendations for best practices.

Strengthening Internal Risk and Cost Management Systems

Raw material costs, such as chips and different high-threshold core materials, have spiked in recent years, leading smartphone manufacturers to shift the cost pressure to lower-threshold component suppliers like Jinlong Machinery & Electronics Co., Ltd. To maintain or even lower product prices while bearing increased raw material costs, Jinlong recognized the need for a comprehensive digital transformation.

Jinlong embarked on a digital transformation to increase efficiency across the company, strengthen internal risk management and cost management systems, and whether the industry-wide challenge of increased raw material costs.

Real-Time Support from SAP was crucial to Jinlong’s successful transformation. With direct access to SAP experts at all times, Jinlong was able to complete project milestones on time, even during critical phases, such as opening new sites and statement closures monthly.

For example, during peak season, a failed printing job threatened timely delivery. With developers in a different time zone, Jinlong turned to an expert who was online at the time. The issue was resolved quickly, and Jinlong was able to deliver on time.

Tapping SAP Support for Timely Issue Resolution

SAP Real-Time Support offers various communication channels, including phone, email, and chat. Chatting with experts live minimizes downtime and allows Jinlong to get back to business as soon as possible. The flexibility to choose the most suitable communication channel and language, such as Chinese, also reduces operating costs and ensures timely project delivery.

In addition, SAP Real-Time Support offers an efficient resolution of issues, with direct communication with SAP product experts facilitating quicker, a better understanding of the issues at hand. For example, when Jinlong started using extensions like Bank-Enterprise Direct Link Service, a local extension in China, SAP experts recommended best practices to ensure smooth adoption.

Furthermore, direct communication with SAP experts allowed for tailored recommendations for Jinlong’s unique needs, beyond mere issue resolution and workarounds. Experts went out of their way to provide further recommendations on how to make the most of the products Jinlong was using.

Jinlong’s success with Real-Time Support demonstrates the importance of considering not only product features but also the level and quality of support provided by suppliers when selecting new products or services. The company’s recommended that companies not only consider product features when selecting suppliers but also their support channels. Real-Time Support facilitated quick resolutions and temporary workarounds, ensuring sustainable and synergetic collaboration.

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In June 2021, the IDC MarketScape: Worldwide Supply Chain SAP Ecosystems Services 2021 Vendor Assessment report recognized Wipro Limited as a Leader in both quantitative and qualitative evaluations of specific capabilities and characteristics. The Indian global IT services provider has been a SAP Global Services Partner since 2007 and is widely regarded as one of the leading innovators in SAP supply chain management solutions.

The SAP portfolio that Wipro offers includes end-to-end consulting, implementation, and application management services with the objective of helping companies become Intelligent Enterprises. Utilizing software for supply chain management developed by SAP, the company further developed a wide variety of preconfigured solutions for supply chain processes.

Aside from the recognition received from IDC, Wipro Limited also earned the Leader position in the NelsonHall NEAT vendor evaluation for SAP Cloud Migration Services. This achievement was made in the market segments of Overall, Legacy Migration Capability, and S/4HANA Transformation Capability. According to the results of the assessment, the multinational IT company emerged among the other vendors examined in terms of its “ability to deliver immediate benefit” as well as its “ability to meet client future requirements.”

In addition, as a global strategic SAP partner, Wipro Limited made an announcement that it will leverage its experience with RISE with SAP S/4HANA Cloud, while also utilizing its proprietary transformation framework, Wipro eSymphony, and its US$1 billion investment in Wipro FullStride Cloud Services, in order to assist its customers in their journeys towards becoming an intelligent enterprise.

Leveraging RISE with SAP S/4HANA Cloud

With the adoption of the RISE with SAP solution, Wipro has demonstrated its dedication to digital transformation in the context of the ambitious growth target the firm has set for itself. Wipro’s systems will be streamlined as a result of this shift, and they will be integrated onto a single platform. 

SAP Chief Executive Officer and Member of the Executive Board Christian Klein noted that RISE with SAP is drawing businesses of all sizes to assist them in digitally transforming their operations while also shifting their infrastructure to the cloud. Commenting on Wipro Limited’s decision to choose the BTaaS signature cloud offering RISE with SAP, he said:

“Wipro’s adoption of RISE with SAP combined with their over 25 years of SAP experience and their eSymphony transformation framework will further increase their ability to support customers on their unique transformation journey. We are looking forward to partnering with Wipro to ensure our joint customers’ continued growth powered by innovation.”

Customers get the best of both worlds thanks to the go-to-market approach shared by SAP and Wipro. The combined solution supports global organizations on the path to transformation through cloud adoption. Wipro eSymphony facilitates speedier adoption of RISE with SAP for SAP customers, hence decreasing their total cost of ownership by up to 20 percent and assisting them in transforming into intelligent enterprises using SAP S/4HANA.

Meanwhile, Wipro Limited Chief Executive Officer and Managing Director Thierry Delaporte stated that they are continuing to make investments in technologies that drive efficiency, gility, and productivity, both for the company and its customers. On the company’s move to choose RISE with SAP for its digital transformation program, Delaporte explained:

“Our decision to adopt RISE with SAP S/4HANA Cloud is the latest example of our focus on process simplification. This will also greatly enhance our expertise in SAP software implementations, allowing us to accelerate our clients’ transformation journeys substantially.”

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