The solution is now in use across 250 locations to monitor user experience and analyse error reports, and as a result has identified several areas for potential improvements.

SAP UEM’s user analytics gives Graybar visibility into employee engagement with enterprise applications, such as pre- and post-upgrade user experience and response time, as well as identifying and addressing errors and inefficiencies without requiring employees to recreate their actions.

“SAP UEM has been a critical tool during our SAP S/4HANA migration, as it provides crucial information that previously required time-consuming outreach to each user,” said Ashton McDaniel, front line SAP and WMS support manager, Graybar.

“It has allowed us to verify that our system is processing faster and better than before, and has helped us determine whether observed errors are new, or from earlier problems that the upgrade did not resolve.”

According to Knoa, its UEM solution is helping enterprises to streamline S/4HANA migrations as well as development projects for SAP Fiori or SAP UI5, and cloud implementations such as SAP SuccessFactors and SAP Hybris Cloud for Customer.

“Graybar is just one of several customers who are accruing significant benefits by taking user experience analytics into account during the planning, design and deployment stages of SAP S/4HANA migration,” said Brian Berns, CEO of Knoa Software. “They’ve told us that they like how SAP UEM keeps the emotion out of the conversation, allowing them to see exactly what user actions resulted in an error and relay that information to the technical team.”

The post Graybar streamlines S/4HANA migration appeared first on InsideSAP Asia.

For Compendia Siderurgica Nacional (CSN), one of the largest integrated steel companies in Latin America, Panaya completed the migration to HANA in just under nine months.

CSN had originally planned on completing an upgrade to Enhancement Pack 7 (EHP 7), but following an assessment, decided that it would benefit more from a direct implementation of HANA, enabling the company to access greater business innovation.

The company used the Panaya CloudQuality Suite (PCQ) to estimate the time, effort and risk involved in the migration, to create a more detail business case to justify the investment in HANA. It was then able to migrate to SAP HANA with an ECC6 upgrade to EHP 7, which enabled the HANA platform. Other systems such as HCM, BW, Portal and the ERP with Unicode were all upgraded simultaneously with the same go-live date.

“Panaya CloudQuality Suite offered clear visibility from the initial assessment of the HANA upgrade, through the go live process,” says Sebastiao Casagrande, IT coordinator at CSN. “Panaya’s precise scope and testing accelerators ensured that we went live with no surprises.”

“CSN wanted innovation with the upgrade to SAP HANA, and using Panaya they were able to take the more direct and aggressive route, meeting their goals without a hitch,” said Doron Gerstel, Panaya CEO.

Gaby Koren, EVP sales Americas, Panaya, said that having now completed 50 HANA migrations, Panaya’s customers have the benefits of insights gained through proven implementations in order to better plan, optimise and benchmark their ERP changes.

The post Panaya clocks 50 SAP HANA migrations appeared first on InsideSAP Asia.