In June 2021, the IDC MarketScape: Worldwide Supply Chain SAP Ecosystems Services 2021 Vendor Assessment report recognized Wipro Limited as a Leader in both quantitative and qualitative evaluations of specific capabilities and characteristics. The Indian global IT services provider has been a SAP Global Services Partner since 2007 and is widely regarded as one of the leading innovators in SAP supply chain management solutions.

The SAP portfolio that Wipro offers includes end-to-end consulting, implementation, and application management services with the objective of helping companies become Intelligent Enterprises. Utilizing software for supply chain management developed by SAP, the company further developed a wide variety of preconfigured solutions for supply chain processes.

Aside from the recognition received from IDC, Wipro Limited also earned the Leader position in the NelsonHall NEAT vendor evaluation for SAP Cloud Migration Services. This achievement was made in the market segments of Overall, Legacy Migration Capability, and S/4HANA Transformation Capability. According to the results of the assessment, the multinational IT company emerged among the other vendors examined in terms of its “ability to deliver immediate benefit” as well as its “ability to meet client future requirements.”

In addition, as a global strategic SAP partner, Wipro Limited made an announcement that it will leverage its experience with RISE with SAP S/4HANA Cloud, while also utilizing its proprietary transformation framework, Wipro eSymphony, and its US$1 billion investment in Wipro FullStride Cloud Services, in order to assist its customers in their journeys towards becoming an intelligent enterprise.

Leveraging RISE with SAP S/4HANA Cloud

With the adoption of the RISE with SAP solution, Wipro has demonstrated its dedication to digital transformation in the context of the ambitious growth target the firm has set for itself. Wipro’s systems will be streamlined as a result of this shift, and they will be integrated onto a single platform. 

SAP Chief Executive Officer and Member of the Executive Board Christian Klein noted that RISE with SAP is drawing businesses of all sizes to assist them in digitally transforming their operations while also shifting their infrastructure to the cloud. Commenting on Wipro Limited’s decision to choose the BTaaS signature cloud offering RISE with SAP, he said:

“Wipro’s adoption of RISE with SAP combined with their over 25 years of SAP experience and their eSymphony transformation framework will further increase their ability to support customers on their unique transformation journey. We are looking forward to partnering with Wipro to ensure our joint customers’ continued growth powered by innovation.”

Customers get the best of both worlds thanks to the go-to-market approach shared by SAP and Wipro. The combined solution supports global organizations on the path to transformation through cloud adoption. Wipro eSymphony facilitates speedier adoption of RISE with SAP for SAP customers, hence decreasing their total cost of ownership by up to 20 percent and assisting them in transforming into intelligent enterprises using SAP S/4HANA.

Meanwhile, Wipro Limited Chief Executive Officer and Managing Director Thierry Delaporte stated that they are continuing to make investments in technologies that drive efficiency, gility, and productivity, both for the company and its customers. On the company’s move to choose RISE with SAP for its digital transformation program, Delaporte explained:

“Our decision to adopt RISE with SAP S/4HANA Cloud is the latest example of our focus on process simplification. This will also greatly enhance our expertise in SAP software implementations, allowing us to accelerate our clients’ transformation journeys substantially.”

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The last quarter of 2020 opened with back-to-back recognitions for select SAP applications from distinguished independent research bodies. The German software firm has been named a Leader in “The Forrester Wave: Customer Identity and Access Management (CIAM), Q4 2020” and in the “IDC MarketScape: Worldwide B2B Digital Commerce Platforms 2020 Vendor Assessment”.

IDC MarketScape Report

This year is the second time SAP has been recognised as a Leader in the “IDC MarketScape: Worldwide B2B Digital Commerce Platforms 2020 Vendor Assessment”. 

Designed to provide an overview of the competitive fitness of ICT suppliers in a given market, IDC MarketScape’s vendor assessment model applies a research methodology that utilises a rigorous scoring methodology based on both qualitative and quantitative criteria. 

In the recent report, aside from the comprehensive assessment framework, IDC MarketScape also gathered customer feedback via surveys and phone interviews. SAP took the leadership position based on its strategies and capabilities against 17 other vendors offering B2B digital commerce platforms. The report stated:

According to the report, SAP received an above average rating from customers when asked whether SAP Commerce Cloud is ‘built for the future.’ The SAP Commerce Cloud offers sourcing, consignment, complex ordering, delivery options, products, services, and pricing solutions that support B2C use cases and complex B2B scenarios.

“Consider SAP if you are an enterprise looking for an all-in-one digital commerce platform that can handle complex enterprise requirements and can support both B2B and B2C business models or you use SAP for other CX applications. Consider it if your organization is primarily focused on differentiating by building a unique and highly customized commerce experience with a platform offering deep functionality,” the report further noted.

Bob Stutz, President, Customer Experience at SAP highlighted that the tremendous shift seen in the B2B market is in sync with the B2C commerce. He explained:

“Consumers and now businesses are in control of their e-commerce experience, and they expect the best. With SAP Commerce Cloud, organizations courting business buyers can be sure they are offering a top-notch digital commerce experience and building lasting relationships.”

The Forrester Wave Report

SAP took the Leader position against 12 other vendors in “The Forrester Wave: Customer Identity and Access Management (CIAM), Q4 2020″. SAP was recognised for the CIAM capabilities in its SAP Customer Data Cloud solution portfolio, which includes SAP Customer Consent, SAP Customer Data Platform, SAP Customer Identity, and SAP Customer Profile.

The report highlighted that CIAM customers should consider vendors with the ability to enable seamless, frictionless customer privacy and consent management; integration with identity verification systems; and the ability to scale to large numbers of users in both technology and price. It further stated:

“[SAP’s] solution offers outstanding consent management, expansive customer self-service, and a very well thought through CIAM administration interface.”

Stutz explained the essence of building trust in managing customer data. He said:

“Trustworthiness in the management of customer data is incredibly important, and organizations must provide transparency and deliver personal data control to customers while engaging in new ways and using different channels.

“SAP Customer Data Cloud has native integrations and completely secure, seamless consent management built-in, which enables organizations to handle customer data respectfully, while still deriving valuable insights.”

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The International Data Corporation (IDC) study entitled IDC MarketScape: Asia/Pacific SAP Implementation Services Vendor Assessment, 2020, utilised the IDC MarketScape model to provide an assessment of service providers participating in the SAP implementation services market with specific offerings and capabilities in the segment. With the current economic climate coupled with the growing IT complexities and ongoing business disruptions, enterprises in the Asia Pacific region have shown a significant shift in the SAP implementation services ecosystem, relying on trusted and reliable implementation partners.

Rijo George Thomas, Senior Market Analyst of Software and Services Research at IDC Asia/Pacific said:

“As the competition for market share in the SAP implementation services market continues to heat up, implementation partners are driving differentiation by tying SAP implementation to the digital aspirations of the enterprise, leveraging industry expertise to enable core business transformation, running joint initiatives with SAP and hyperscalers to access new innovations, investing in technical talent and migration accelerators, and introducing new engagement models.”

“Moving forward, the success of an implementation partner in Asia/Pacific will be dictated by how the vendor is able to leverage the core capabilities to provide a high degree of localized services, accelerate time to market, and drive down cost of implementations,” he emphasised.

APAC’s Leaders and Major Players

The recent IDC MarketScape report shared the list of Leaders and Major Players among the SAP implementation partner ecosystem in the Asia Pacific region.

Leaders

• Accenture
• Capgemini
• Deloitte
• EY
• Infosys
• NTT DATA
• PwC 

Major Players

• Abeam
• Cognizant
• DXC
• Fujitsu
• HCL
• NEC
• Samsung SDS
• Tech Mahindra
• Wipro

Thomas explained that buyers in the region are seeking for an opportunity to reinvent core business processes, apart from a technical upgrade exercise, with S/4 HANA implementations. He stated:

“Consequently, implementation partners in Asia/Pacific have positioned S/4 HANA led business transformations as a key pillar in their go-to-market strategy for SAP services. Moving forward, success of an implementation partner in Asia/Pacific will be dictated by how the vendor is able to leverage the core capabilities to provide high degree of localized services, accelerate time to market, and drive down cost of implementations,” 

Vendor Assessment

IDC MarketScape employs a rigorous scoring methodology that looks beyond market share and provides a clear framework comparing the product and service offerings, capabilities, and strategies, including current and future market success factors for each vendor.

In the recent report, IDC MarketScape’s highly comprehensive assessment framework evaluated vendors on their current ability to support customers with end-to-end SAP implementation services as well as how well placed they are to grow the adoption of SAP solutions with their sound growth strategy in the Asia Pacific. 

The vendor assessment delved into 20 different elements across a range of criteria such as:

• Information gathered from vendor responses to IDC’s request for information (RFI) questionnaire
• Vendor briefings and sharing sessions
• Customer references
• IDC’s internal research

Enterprise buyers in the Asia Pacific can take advantage of this recent IDC study as a guide if they intend to venture on an SAP implementation journey, especially since the report was able to identify the key differentiation elements brought by 16 SAP implementation partners that maximises the value of customer’s investments.

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