Crystal International Group Limited was established in 1970 and has grown into a multinational firm with 20 self-operating manufacturing plants spread across five countries. The company, which has a staff of roughly 70,000 people, produces over 450 million pieces of garments each year for some of the world’s most well-known clothing brands. Crystal International has been continuously changing its machinery- and labour-intensive processes founded on a developing digital enterprise since implementing SAP’s solutions more than two decades ago.

The Kowloon-headquartered company is one of many Hong Kong businesses that use SAP technologies to overcome challenges and future-proof their operations. Karl Ting, IS, General Manager of Corporate Information Services at Crystal Group. said that the company operates at a rapid speed to capitalise on ever-changing market opportunities and propel corporate growth. He further shared:

“For more than 20 years, SAP’s dynamic solutions have helped us design, build, and operate on a global scale, most recently enabling us to co-create with customers and optimize our multi-country manufacturing platform with SAP S/4HANA.”

Crystal International has achieved the following business results through various SAP solution deployments:

• 140{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} productivity improvement
• 21{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} revenue increment year-on-year last year
• Order fulfillment efficiency increased by 19{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22}

“This transformation has set us on the path to becoming an Intelligent Enterprise, and we look forward to continuing on this promising trajectory with SAP as our trusted partner,” Ting said in a press release.

Crystal Leverages SAP’s Solutions to Improve Business Processes

SAP Hong Kong Managing Director Rajni Sharma believes that when it comes to the global apparel business, digital readiness, operational efficiency, and cost-effectiveness are the defining characteristics of successful transformation. She explained:

“Apparel manufacturers are confronting a multitude of challenges from resource management and product customisation, to increasing costs and ever-shorter delivery timelines – all of these mean the industry must push the envelope to a level never seen before.”

Crystal International Group is accelerating its business transformation using the following SAP technologies:

• Shifting SAP ERP systems to SAP S/4HANA Cloud
• SAP S/4HANA for Fashion and Vertical Business
• SAP S/4HANA Finance
• SAP Intelligent Robotic Process Automation (SAP iRPA)
• SAP Analytics Cloud
• SAP Business Technology Platform (SAP BTP)
• and SAP SuccessFactors

“SAP has a host of software products to support companies like Crystal to optimise their entire operation, including design, manufacturing, and order fulfillment. We look forward to enabling customers to generate insights from operational data for better decision-making, improved workflow, and increased automation,” Sharma added.

Crystal International Group’s SAP transformation project made it as a finalist in the SAP Innovation Awards 2022, which are presented to forward-thinking companies and individuals that have embraced the latest SAP products and technology to disrupt sectors and more significantly, help the world. The company expects to implement SAP Manufacturing Execution (SAP ME) and SAP Manufacturing Integration and Intelligence (SAP MII) in the future. Aside from that, Crystal International Group will also be utilising artificial intelligence (AI) and machine learning (ML) to expedite its business transformation.

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