The new features will enable enhanced mentoring and coaching with the SAP SuccessFactors Succession and Development solution. Mentors and mentees will more easily share knowledge across various coaching programs, and they can create private mentoring groups.

Also introduced is self-service information for HR help desk, to assist in streamlining operations and reducing help desk resolution time, with an optional integration for the SAP SuccessFactors Employee Central solution. Visibility into the SAP Jam knowledge base from directly within the ‘Ask HR’ application, which allows employees to access the same information available to service desk agents.

“In today’s competitive business environment, human resources professionals need modern tools to streamline administrative and employee support processes so they can focus on developing and supporting talent,” said Daisy Hernandez, SAP global vice president, product management, enterprise collaboration.

“SAP is committed to blending online mentoring experiences with valuable real-life connections, helping to make important employee development programs like mentoring and coaching the best they can be.”

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Slack Enterprise Grid offers unlimited workspaces for teams, a single point of visibility for administrators with workspace-based permissions, the ability to create shared channels between workspaces for cross-functional collaboration, and a unified infrastructure across a whole organisation.

The new solution offers over 900 integrations to established tech products such as Salesforce, IBM, Box, Adobe and GSuite, as well as emerging products such as CareerLark and Marker.

Slack has also partnered with SAP on a portfolio of integrations across the HANA Cloud Platform, SuccessFactors and Concur.

“The bots will bring real-time reporting and feedback on performance goals, message-based expense and travel management, and options for running chatops development workflows in Slack,” an announcement by the company said.

The Enterprise Grid product has already been rolled out by companies such as IBM, PayPal and CapitalOne.

“Whether physical or digital, our teams expect workspaces that empower them to communicate efficiently, connect and ideate easily, and build new products quickly  –  wherever they are  –  and Slack is a great example of how they want to work,” says Jennifer Manry, vice president of workforce technology at Capital One.

“With Enterprise Grid, Slack has preserved the sense of community, interactivity, and humanity of the workspace that our teams love, with the administrative capabilities we need as a larger enterprise.”

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Among the new capabilities in SAP Jam Collaboration are customised company home pages, which can be created by IT administrators for context-specific groups of colleagues, allowing the solution to be used as an intranet supplement or replacement, as well as administrative area home pages.

SAP Jam Collaboration also enables IT to equip specific organisations and departments with the ability to manage their own collaboration area, by manually adding or removing users and information.

“Business units are demanding more from IT than ever before,” said Steve Hamrick, vice president, product management, collaboration software, SAP. “Often, lines of business opt to deviate from officially endorsed systems and solutions, leading to disparate and potentially vulnerable information systems. In this environment, streamlining business processes is critical to improving employee productivity and keeping up with the pace of the market. This ultimately helps IT deliver a more productive and secure collaboration infrastructure.”

A recent study by Forrester Consulting conducted on behalf of SAP found that SAP Jam customers were recording a significant reduction in time to access information and expertise, and that over three years, organisations can reduce the cost of license fess from multiple collaboration products by 20 per cent.

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SAP Jam Collaboration supports the SAP SuccessFactors Learning solution, by helping employees and instructors collaborate on a continuous basis for training and development.

According to SAP, this helps organisations reduce their dependence on single training events for corporate learning. Via Jam Collaboration, organisations can engage learners before, during and after training events with course and topic-based learning, provide forums for questions and insights, and scale mentoring and development programs.

“Some of the best ideas and leading-edge know-how lies untapped in the minds of our colleagues, partners and customers,” said Sameer Patel, senior vice president and general manager, Collaboration and Communities, SAP SE.

“To unlock this hidden potential, we set out to transform how organisations can reimagine the interactions between our market-leading learning management system and new peer-based learning concepts. I’m privileged to say that leading global brands are already adopting these new transformative learning concepts only available from SAP SuccessFactors solutions.”

International media company Bertelsmann is one of these companies, implementing SAP SuccessFactors Learning for 100,000 employees as part of a broader digitisation of its existing businesses.

“We are also using the SAP Jam social software platform to foster social learning and internal collaboration around specific learning events, helping to support our individual ‘digital’ development, which is highly important for us as a global media, services and education company,” said Mathias Damaschke, senior director, corporate HR strategy and systems, Bertelsmann.

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