In mid-2018, PricewaterhouseCoopers Indonesia (PwCI) surveyed digital banking in Indonesia to gather and consolidate insights from senior banking executives from across the banking institutions within Indonesia. In the survey, 66{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} of the respondent– from Bank Pembangunan Daerah (BPD), joint-venture banks, local banks, state-owned banks, and Syariah banks– have incorporated digital initiatives as part of their corporate strategy.

Furthermore, the study showed that Indonesian bankers are investing in emerging technology areas like artificial intelligence (AI), blockchain, robotic process automation (RPA), and cloud-based applications.

Fast-forward to today, one of the established financial institutions in Indonesia and part of Japan’s MUFG Bank, Bank Danamon had invested in one of the emerging technology areas highlighted in the PWC study– cloud-based applications. Recognising the compelling need to accelerate the company’s HR digital strategy, Bank Danamon deployed SAP SuccessFactors to empower its employees with digital learning and development to ultimately deliver excellent customer service.

Embracing HR in the Cloud

Supported by a network of 862 conventional branch offices, Syariah units, and branch offices of its subsidiaries, Bank Danamon had set the goal to find a solution for the biggest challenge in the banking industry in Indonesia, which is providing exceptional customer experience to remain competitive. The financial institution zeroed in on investing in innovative and intelligent technologies that would empower and enable employees who play pivotal roles in delivering customer service and competing in the market.

Bank Danamon employs about 12,000 who are mostly based in Java, Sumatra, and Kalimantan.

Sharing on the bank’s digital growth strategy, Mr. Heriyanto Agung Putra, Director of Human Capital of Bank Danamon said:

“We are using all modules in SuccessFactors because we need to integrate all functions in HR– recruitment, onboarding, learning and development, and talent management and anything related to manage the HR itself.”

By integrating all functions in HR digitally on the cloud, the bank was able to eliminate the cost of investing in hardware and added flexibility for Bank Danamon to adopt specific business processes into the system. More importantly, the cloud technology gave the bank employees agility.

“SAP SuccessFactors supports [our employees] to make their work easier. The managers can manage their people easier and in real-time online… [They] can see the profile of their subordinates, so they know how to develop and when to coach their subordinates,” he added.

Having the entire suite of HR tools on the cloud, the financial institution was able to streamline HRM and work for all employees. He highlighted the importance of equipping and empowering employees to be future-ready and digital-savvy to be able to thrive and compete and, essentially, serve customers better. He mentioned:

“Our employees are using digital to make it easier for customers. Customers can [transact with the bank] anywhere, anytime,” he added.

Sharing about the company’s workforce that is dominated now by the younger generation, Mr. Putra said:

“We have SAP as our strategic partner to support us how to catch up with the future of work.”

The post How Bank Danamon Embraces HR in the Cloud appeared first on InsideSAP Asia.

The coronavirus pandemic has changed the banking industry, increasing the demand for digital banking capabilities to ensure daily transactions are done seamlessly.

Union Bank of the Philippines (UnionBank), consistently been recognised as one of Asia’s leading companies and ranking among the country’s top universal banks in terms of profitability and efficiency, has tapped SAP for a new banking model that would support customer-centric services.

As a pioneering financial institution in digital banking, UnionBank aims to pioneer the “Data Science Factory” model in Southeast Asia’s financial sector with SAP Data Intelligence and improve all its operations’ end-to-end perspective.

Centering on Customers

Speaking about the latest SAP digital technology adoption centred on customers, David Hardoon, UnionBank Data and Artificial Intelligence Senior Adviser, explained:

“We need to ensure that there is strong governance behind our processes, that the data-building has been validated and verified; whatever solutions or services we deploy are of the highest regard to fulfill our responsibilities to our customers.”

UnionBank adopted SAP Data Intelligence to provide the necessities the bank needs to create and integrate the digital model into their systems. 

Aside from providing customer-centric services, equally important is the digital bank model’s vital function on the governance and management of internal processes. The solution offers the relevant tools needed by tellers, management, and other internal staff in performing their duties and delivering excellent services to customers.

Commenting on UnionBank’s digital banking technology enhancement, Edler Panlilio, SAP Philippines Managing Director, said:

“SAP Data Intelligence’s ability to gather and interpret data has helped UnionBank to better understand their customers and provide a more convenient and comfortable experience not only for their customers but also to their employees.” 

More About SAP Data Intelligence 

SAP Data Intelligence is a comprehensive data management solution that connects, discovers, enriches, and orchestrates disjointed data assets into actionable business insights at an enterprise scale. The solution meets challenges such as managing data stored in multiple applications across complex, hybrid landscapes and mastering traditional data integration.

The solution enables the creation of data warehouses from heterogeneous enterprise data, simplifies the management of IoT data streams, and facilitates scalable machine learning. SAP Data Intelligence enables organisations to leverage their business applications to become an intelligent enterprise and provides a holistic, unified way to manage, integrate, and process all of their enterprise data. 

Below are some of the key highlights of SAP Data Intelligence:

• Integrate any data, solving the data deluge program
• Reuse any engine and orchestrate any SAP or third-party data processing engine
• Democratise intelligence by making machine learning easier to implement, scale, operationalise, and govern
• Ensure data quality by discovering, preparing, and governing data assets in the same tool
• Deploy on any mix of hyperscalers, whether hybrid or on-premise

Gartner named SAP as a Leader in the 2020 Gartner “Magic Quadrant for Metadata Management Solutions” based on its “ability to execute” and “completeness of vision” with the company’s metadata management solutions, including SAP Data Intelligence, SAP Information Steward, and SAP PowerDesigner software.

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