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SAP’s RISE to Support Hong Kong Companies’ Business Transformation

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SAP’s RISE offering — a Business Transformation as a Service solution designed to help businesses transform holistically into an intelligent enterprise — aims to help Hong Kong companies cope with urgent challenges such as the uncertainty of the global economy.

Despite the pandemic causing disruption in business operations across numerous sectors, a GlobalData survey has found that businesses in Hong Kong remain focused on digital transformation. As the fifth biggest financial centre and tenth-largest trading power globally, enterprises in the country are prioritising automation, blockchain, and artificial intelligence (AI) technologies as part of their transformation efforts.

With the business landscape changing tremendously as a result of the tumult of the past year, organisations that utilise SAP solutions to run their operations are well-equipped to evolve in this fast-paced new world.

Recently, the German software giant introduced RISE with SAP to help Hong Kong companies address pressing challenges and navigate business uncertainties with subscription-based cloud technologies and services.

This follows the remarks of SAP Hong Kong Managing Director Fabian Padilla Crisol during the SAPPHIRE NOW 2021 event regarding the need for enterprises to transform and take advantage of digital technologies to tackle challenges in a post-pandemic era.

“Current challenges have made transformation a business imperative. Companies in Hong Kong are inherently enterprising and we are seeing them now rapidly reassessing their business models, recalibrating their operations and accelerating their transformation journeys,” Crisol said.

Additionally, the announcement coincides with the results from an SAP-commissioned research titled CXO Outlook Survey 2021. The study identified global economic uncertainties, talent empowerment, and customer engagement as the top three concerns facing Hong Kong businesses this year.

Over 100 senior executives from many industries — including retail, consumer products, manufacturing, wholesale, property management, engineering, and construction — shared their challenges and investment outlooks in the survey.

Navigating Business Uncertainties Through SAP’s RISE Solution

SAP Hong Kong’s portfolio of software and solutions has been a key enabler for many organisations’ business continuity since the outbreak of COVID-19 in 2020. This year, it has once again geared up to support companies in leveraging cloud technologies and platforms to accelerate transformation through SAP’s RISE offering.

“RISE with SAP offers Hong Kong companies a holistic approach to thriving amid change. It is specifically designed to deliver fast time-to-value and flexibility to help every enterprise navigate uncertainty and increase resilience,” Crisol emphasised.

Offered on a subscription basis, SAP’s milestone offering allows customers to manage service-level agreements (SLAs), operations, and issue management in a single contract with SAP — saving up to 20{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} in total cost of ownership (TCO) over five years using SAP S/4HANA Cloud, private edition.

Moreover, RISE with SAP is integrated with SAP Business Technology Platform, a suite of intelligent solutions and database management platforms that enables businesses to achieve better business outcomes and demystify uncertainties through data-driven insights.

According to the CXO Outlook Survey 2021, around 57{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} of Hong Kong enterprises will prioritise improving customer engagement through digital tools and channels to overcome social distancing restrictions. Furthermore, 67{aa282f308afcc222aaa21b0478c79e01a8fedd01972e2180867097bd93930f22} of executives polled say they will try to make new and more flexible work arrangements for their Hong Kong employees this year.

Addressing the above-mentioned findings, SAP also offers the following solutions to cater to the ever-growing needs of businesses:

With integrated cloud solutions that provide a 360-degree perspective of customers, SAP Customer Experience solutions aim to effectively manage customer relationships. It allows organisations to personalise engagement and offer a consistent customer experience across all channels.

Meanwhile, SAP SuccessFactors empowers HR teams to make more confident data-driven choices, enables employees for remote work and reskilling initiatives, and creates an engaging employee experience by leveraging cloud technologies.

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