Kony’s just-released Mobile Field Service for SAP Business Suite promises to help enterprises move their field service operations online and into a modern mobile environment quickly, easily and with a minimum of upfront investment.
Mobile Field Service enables three distinct functions in a single integrated app suite: processing notifications, planning and tracking and executing work orders.
Together the three apps promise enterprises real-time access to information and sensor data from the Internet of Things (IoT) on any mobile device including wearables to increase revenue, productivity and customer service capabilities in the field.
“We are seeing more organisations turn to mobility to streamline processes and increase productivity; however, many are still held back by expensive upgrades and limited resources,” said Dave Shirk, president, product, strategy and marketing, Kony, Inc.
“With Kony Mobile Field Service solution, enterprises using SAP Business Suite can now quickly mobilize the field team without investing in expensive upgrades to their SAP systems, or having to rip and replace their entire backend infrastructure. With mobility, they can now process more work orders, improve their service levels and first time fix rates; and ultimately increase revenue by introducing the ability for technicians to upsell and process payments in the field.”
Irish utility ESB has implemented the new Kony solution, which has been built on the Kony Mobile Platform.
“With our Mobile Work Order solution, technicians have the ability to view work order details, see location maps, review meter details, and record data to complete the work orders,” said Eugene O’Sullivan, networks mobile programme manager, ESB.
“In the race to establish customer intimacy through superior experiences, field service as a discipline has an early advantage,” said Mary Wardley, vice president, Enterprise Applications and CRM Software, IDC. “Mobilising these key customer-facing individuals and arming them with customer information, both historical and in context, offers the opportunity for establishing differentiated customer service at the point of need.”
As a silver partner in the SAP PartnerEdge program, Texas-based Kony provides enterprises using SAP systems with flexible mobile solutions which can be used as is or with customised front-end applications and backend integrations. Kony can also mobilise other enterprise applications such as Oracle, Microsoft, Siebel and Salesforce to drive process improvements.